Welcome
Hello and welcome to Southway’s new Customer Voice Strategy which I have been involved in producing.
I hope that it inspires more tenants to engage with Southway and become enthusiastic participants in Southway’s future. As a tenant, my experience of raising issues with Southway hasn’t always been positive. I have been unhappy with how some of my queries have been dealt with and that responses have felt impersonal. I wanted to change that to help improve communication and give tenants more influence over how Southway runs its services.
When the opportunity to become a board member arose, I jumped at the chance, and it’s been a positive experience and a great learning opportunity. I’ve met good people at Southway who want to do right by customers and are committed to providing high-quality services. And most of all, I’ve found my voice as a tenant and am listened to. It’s a great time to become an involved tenant and the latest Consumer Regulations emphasise that housing associations need a strong customer voice.
I believe the best outcomes for our customers are when Southway and tenants work together, and I would encourage tenants to get involved.
David Hampton, Tenant and Board Member
Customer Voice Strategy | 3
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