Introduction
At Southway, customers are at the heart of everything we do.
We want to provide you with lots of different ways to get involved to shape and influence services. We also want to hear from as many customers as possible, reflecting the diversity of communities and giving equal access to get involved. This Customer Voice Strategy sets out how we will engage with you as our customers, the opportunities you will have to influence services, and how we decide where we should spend money. It’s a great time to get involved and by working together we can ensure we’re providing excellent services and doing the basics brilliantly.
We want to deliver high quality services that are important to you to high levels of satisfaction. Our new Five-Year Plan has a strong commitment to listening to you and using your feedback to improve services. To do this well we need to know your views and for you to tell us what you think about our services.
4 | Customer Voice Strategy
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