STRATEGY AIMS AND OBJECTIVES
Customer Impact
Our services will have improved because of the customer voice and our customers will be happier with the services they receive. Customers will be able to see the direct impact their voice has had. Satisfaction with our services will increase. How will we do this? ● Regular ‘You said - We Listened’ updates in Southway Stories and on social media. ● Satisfaction with services that are changed as a result of the customer voice will be monitored and reported on. ● Feedback we receive for our services will be at 95% or above.
8 | Customer Voice Strategy
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