INFORMING OUR ASSOCIATES ABOUT ALL THINGS AVERITT • VOL. 9 • 2024 COMMUNITY CHALLENGE matters
TOP OF THE CLASS: AVERITT A LEADER IN QUEST FOR QUALITY AWARDS P2 BEHIND THE SCENES: CUSTOMER SERVICE TEAM NEARS 30 YEARS OF SUPPORT P3 SWEET HOME OF OPPORTUNITIES: ALABAMA TEAMMATES GROW IN THEIR CAREERS P4
A GRAND SLAM SUCCESS
The Averitt Cares for Kids Family Softball Tournament was once again a record success, and your participation is making a difference in the lives of the children at St. Jude. See the big winners – and the impact you made – on P5–7
PRIME POSITION FOR A BRIGHT FUTURE Since 1971, our success has been built on the way we help people succeed. And because of the way we do that with professionalism, safety and
a focus on people, we’re in better position than ever to share a bright future. October marks our 53rd anniversary, and I want to say thank you for all you do to make us a transportation leader. We were recently recognized
in the annual Quest for Quality awards, which is a who’s who of our industry. In fact, no other carrier earned as many honors as we did. That’s something we can take pride in, and it also confirms what we already know – that P2
TEAM NOTES From Gary Sasser
TOP OF THE CLASS
3 AWARDS IN 2024 Quest Quality For
Averitt Honored With Three Quest For Quality Awards
Logistics Management, one of the most widely read publications in our industry, has released its annual Quest for Quality awards, and we were honored in three categories! No other carrier won more than three awards, so thank you for your efforts that help us remain a transportation leader! Our Quest for Quality recognition featured two first-place honors and a second-place nod: The results are in, and our team continues to be at the top of the class in the transportation industry.
The process for determining the Quest for Quality awards was an extensive one, as more than 3,175 shippers were surveyed. To earn an honor for each category, a carrier had to rank above the average scores for all carriers. A closer look at our recognition shows just how strong our performance was. In Truckload, we had the highest score in four out of six categories – on- time performance, information technology, customer service and overall. And in Expedited, we were the leader in all six metrics! Our strength in the transportation industry is evident today, and it’s also part of a long-term track record for success. This year marked the 26th consecutive year we’ve earned a Quest for Quality award. Overall, no other carrier in the South has won more Quest for Quality honors than Averitt! To learn more about our performance and other recent awards, visit Averitt.com/awards . T m THANK YOU FOR NAMING AVERITT A TOP SERVICE PROVIDER
• Truckload – 1st place • Expedited – 1st place • South/South Central LTL – 2nd place
Make plans to attend a cookout near you! View more appreciation cookouts on the Events Calendar at InsideAveritt.com . UPCOMING COOKOUT EVENT SCHEDULE
OC T OB E R
NOV EMB E R
Oct. 22 Norfolk Oct. 23 Richmond Oct. 24 Roanoke
2-8p 2-8p 2-8p
Nov. 5 Nov. 6
Jackson MS
2-8p 2-6p
Meridian
FROM GARY SASSER PG. 1 – we have the best people, the best solutions and the best team. You make that happen, and I’m grateful for your efforts. Our focus on helping people goes way beyond moving freight; the Averitt Cares for Kids Family Softball Tournament and Scott Wolf Memorial Golf Tournament are great reminders of that. By supporting the good works of St. Jude Children’s Research Hospital and the Scott Wolf Memorial Scholarship Fund, we’re helping cure childhood cancers and providing educational assistance to our associates and their families. In the next few months, the holidays will also bring
many opportunities to make a difference through the ongoing Team Up Community Challenge . I look forward to seeing how associates from across our network serve our communities. Everything we do comes back to our Winner’s Circle – when we take care of Our Customers by delivering innovative and creative solutions, we’re able to invest in Our Associates and provide the best quality of life possible on the job. And by doing those things, we secure Our Future for years to come!
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SERVING CUSTOMERS BEHIND THE SCENES
Customer Service Team Nearing 30 Years Of Support
Every great team has people behind the scenes who support the front lines. For nearly 30 years, our Customer Service team has done exactly that. What started out of necessity in 1995 has turned into an integral part of Averitt, with more than 180 total associates supporting our customers and
Director of Customer Service ELAINE GROSSHOLZ , who began her Averitt career in 1989 part time at our Nashville facility, has helped develop her team into a group that now features 180-plus associates.
other roles at our Corporate campus and in the field. For example, one of our newest Service Center Directors – BRANDON FOX – began his Averitt career 22 years ago as a part-time customer service associate. And in 2024 alone, five associates have transferred to other Corporate departments or to the field. Elaine herself knows a thing or two about career growth. She started part time at our Nashville service center in 1989 and went full time in 1990, handling payroll, purchasing and cargo claims, as well as the switchboard and customer service. Elaine moved back to Cookeville in 1991 and has steadily grown in her career to where she is today. “It was just a great experience,” she says of what she learned in the field. “Looking back on my time, it was just a couple of years that I spent in Nashville, but I got to learn so much, getting to see the operations and learn that firsthand. I think that definitely helped me over the years.” STRONG LEADERSHIP Our Customer Service team also features a strong group of 13 leaders, including nine who have 20-plus years of experience: CYNTHIA TAYLOR (29 years), KERI SMITH (27), JANICE FLOYD (26), MARCIE COUNTS (25), NICHOLE NORRIS (25), JESSICA BROCK (24), TIFFANY ANDERSON (21), MARC ROBINSON (21) and BECKY KING (20). “Out of that 13, nine of them have been in customer service for their entire careers,” Elaine says. “And the other four started in customer service, spent some time with other departments and came back to customer service. Their examples and the way they lead their teams make a difference. They show the value of our Winner’s Circle – Our Customers, Our Associates and Our Future. That’s what it’s all about.” We’re proud to have a strong backbone of customer service, and we’re thankful for the care these associates show each day as they help us move more freight In And Out Of The South. Because of their efforts, we’ve got an even brighter future ahead! T m 9 30 180+ 180+ Total customer service associates Years our customer service team has been in existence CUSTOMER SERVICE BY THE NUMBERS Customer service leaders with 20+ years of experience
associates in the field. A CENTRAL IDEA
The idea of creating a centralized Customer Service team came from the field. In the early 1990s, individual facilities handled customer service calls, while our Corporate team had a few associates who helped out. As our customer base grew, it became clear that we needed to have a dedicated group of customer service associates. So in 1995, that became a reality. “We started out with 1-800-AVERITT,” recalls ELAINE GROSSHOLZ , our Director of Customer Service. “That was the core – pickup, rate quotes, customer service. We quickly realized that not every customer fits into calling an 800 number. So we looked at what the customers’ needs were going to be. “There was voice recognition when they called into the local service centers,” Elaine adds. “As we developed, we did things like geographical routing within our call center. So when the call comes in, we look at the area code and prefix that a caller is calling from, and we route that to a group of people. Customers can talk to one to 10 people so they have that local customer service feel.” From there, we continued to branch out with creative and innovative solutions. Today, our Customer Service offerings run the gamut, featuring: • Core services like pickup and rate quotes • Truckload customer service • Truckload and LTL appointments • In-transit payments • Account-specific teams for larger accounts • A help desk that pairs customers with a leader or transportation specialist to resolve opportunities • Email, chat, and after-hours customer service • An inside sales team who contacts customers over the phone to offer services “We’ve done a lot of good things to customize everything we do,” Elaine says. “That helps it be a great experience for customers when they call in.” OPPORTUNITIES TO GROW One unique aspect of our Customer Service team is the in-depth training that associates receive. “The training gives associates the opportunity to learn about Averitt, all the services we offer, how the company operates and what our customers’ expectations are,” Elaine explains. “All of our associates go through eight weeks of training. It's classroom training. There are quizzes and final exams at the end of the training. It's pretty intense.” And because of their knowledge, many associates are able to transfer to
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SWEET HOME OF OPPORTUNITIES
Promotions Aplenty In Alabama
When 28-year team member MATT SMITH was promoted from Birmingham Service Center Director to Region 3 Vice President of Sales in late May, that opened the door for more opportunities to Promote from Within. MARK MCCOMBS – who started in 1990 as a part-time dock associate – moved from Decatur to fill Matt’s former role. And BRANDON FOX – who came to Averitt as a part-time customer service associate – moved from his sales role in Bowling Green to take Mark’s place as our Decatur Service Center Director. ‘NEVER STOP LEARNING’ Matt says his growth can be attributed to soaking up as much knowledge and experience as possible. We like to say that opportunities abound at Averitt, and our Alabama teams have recently been a prime example of that.
“It’s out there for anybody who’s willing to put in the work and excel at what they do,” he says. “When you ask questions, you’re willing to learn, and take on more tasks and responsibilities, good things can happen. Every opportunity that I’ve gotten, I’ve taken it. Each one has been its own challenge, but it’s been a good journey.” THE GOLDEN RULE AT WORK Brandon’s journey to service center director has taken him many places. After starting in customer service in 2002, he held numerous roles at our National Call Center before moving to a systems design position with our Dedicated team, where he helped implement technology enhancements at Dedicated sites throughout our network. In 2015, he was promoted to driver services and technology leader for our Dedicated team. Four years later, Brandon moved into a sales role in Cincinnati. In 2022, he moved to Bowling Green for the same position, while also taking the opportunity to learn more about operations. In all his stops, Brandon says his keys to success have been listening to his mentors and leaders, a willingness to be flexible and relocate, and implementing the Golden Rule in all his interactions. “Treat others the way you want to be treated, put yourself in their position and show empathy,” Brandon says. “And have a strong work ethic. When someone asks you to go one mile, you go two." When Brandon came to Averitt, he didn’t realize he would one day be in the position he’s in today. “I had no vision of being a service center director,” Brandon says. “But the mentors and leaders I’ve had along the way, I saw how they treated people, and over time our culture fit me and who I am as a person. You look up from 2002, and 22 years later, through time and opportunity and being willing, here I am.” If you’re ready to grow in your Averitt career, we encourage you to check out our Opportunities page at InsideAveritt.com/Opportunities . There, you can find a list of open positions, information about our Leadership Development program, our Dock-To-Driver Training Program and how we Promote From Within. T m Matt Smith's promotion to Region 3 Vice President of Sales opened the door for MARK MCCOMBS (left) to fill Matt's former role as Birmingham Service Center Director. And from there, BRANDON FOX (right) was promoted to fill Mark's former position as Decatur Service Center Director.
“Never stop learning,” explains Matt, who came to Averitt as a frontline leader, moved into sales in 1999, and was also our Decatur Service Center Director from 2003 to 2015. “Always continue to learn and grow in your career. The only way you can do that is to ask questions and ask to be fed more knowledge.” Matt adds that throughout his Averitt career, he’s tried to make sure his associates are prepared for
MATT SMITH
their future opportunities. “I wanted to make sure they were trained well, and I wanted to help them grow,” Matt says. “If I’m helping my teammates grow, then I’ll have good people around me because they’re going to be the next leaders of the company.” ‘A GOOD JOURNEY’ Mark, meanwhile, spent 20 years as a frontline leader in Birmingham and was operations manager there from 2017 to 2022. During that time, he and his wife were raising their children, so promotion opportunities were not necessarily on his mind. But with some encouragement, he made the jump to Decatur Service Center Director, setting him up for his return to Birmingham. “I talked to my wife, prayed on it, and we pulled the trigger,” Mark recalls of his Decatur opportunity. “I have no regrets. I loved it up there. Coming back to Birmingham this soon really wasn’t on our radar. But it really worked out. It was a win-win, and it was much sooner than I expected. It caught me out of left field. I’m glad to be back in Birmingham, because Birmingham is home.” Mark says every Averitt associate has the opportunity to grow.
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Record Number Of People Attend Softball Tournament A GRAND SLAM SUCCESS
The Averitt Cares for Kids Family Softball Tournament is one of our favorite times of year, and you made it a memorable occasion once again! More than 1,400 associates, family members and friends were in attendance – that's a record number! The tournament featured 22 teams – 12 co-ed and 10 men’s. In the men’s championship, the Corporate team edged Atlanta West in the finals. On the co-ed side, Distribution & Fulfillment 1 topped Cracker Barrel for the title. We want to thank everyone who made the trip to Cookeville to share in this special family event. And in honor of everyone who participated, volunteered or attended, a donation of $50,000 was made to Averitt Cares for Kids ! We also want to say a special thank you to AMOS ROGAN, DUSTY BARROW, and all our volunteers for their roles in the Averitt Cares for Kids Family Softball Tournament. Your efforts helped everything go off without a hitch, and it allowed a record number of people to experience that culture firsthand! To see more of the action from this year’s tournament, visit InsideAveritt.com/2024Softball . T m
1
1 st
st
CO-ED DISTRIBUTION & FULFILLMENT TEAM 1
MEN’S CORPORATE TEAM
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TEAM PICTURES
CO-ED
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TRUCKLOAD 2
CRACKER BARREL
D&F 2
HOUSTON PORTSIDE
OS & D
ON TOUR LOGISTICS 1
ON TOUR LOGISTICS 2
RISK MANAGEMENT
TRUCKLOAD AREA MANAGERS
SAVANNAH
TRUCKLOAD 1
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To see more photos and a highlight video, visit InsideAveritt.com/2024Softball
MEN
3 rd
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ATLANTA WEST
DECATUR
DALLAS
LOUISVILLE
HOUSTON
KNOXVILLE
SOUTH TEXAS
REGION 5
NASHVILLE
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That’s one of the many reasons Karen is so passionate about People Like You referrals. In fact, since she was hired in late 2021 as an admin associate, close to 10 of Karen’s referrals have been hired by Averitt. “When you come to a company that’s debt-free and on firm, solid ground, it makes a huge difference,” says Karen, who worked in the retail field for some time and had previous dispatch experience with Fulton County 911. “I talk to all kinds of people. I try to feel them out to see whether they would be a good fit.” Karen adds, “The biggest thing is when you love your job, everybody else sees that and wants to be a part of it.” Karen’s referrals are a mix of people she formerly worked with, friends and family, and drivers who make their way through the Costco facility. “I talk to people to learn about their background and their work ethic,” explains Karen, who helps lead our Costco domiciles in Alabama. “I ask how long they were with their last company or the company they’re with now. I try to steer clear of the ones who hop around. Our turnover rate here is really low. That’s all about relationships and getting to know who your people are. Because not everybody is a good fit for Averitt.” Thank you, Karen, for helping us grow through your People Like You Costco Frontline Leader Makes The Most Of Every Opportunity Having come to Averitt from a previous employer who was going through bankruptcy, frontline leader KAREN MCELROY of our Costco account knows how important it is to be part of a stable team. PASSIONATE ABOUT PEOPLE LIKE YOU
Costco frontline leader KAREN MCELROY has seen close to 10 of her referrals get hired since she began her Averitt career in late 2021.
referrals. Your efforts, as well as those of teammates throughout our network, put us in position to share in an even brighter future! To learn more about our People Like You referral program, including open positions and information about how you can earn referral rewards, go to InsideAveritt.com/PeopleLikeYou . T m
SHOWING THE POWER OF ONE MORE Associates Referring People Like You, Earning Referral Rewards
People Like You are very important for our future success, because you know others who would be a great fit for our culture. These associates earned referral rewards after their referrals were hired to the Averitt team!
Charlotte city driver DENNIS FERGUSON
Dallas dock associate YOUNESS HAMDANE
Corporate associate JOHN LEE
Knoxville dock associate NICK WANDERLINGH
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Making the Grade
Across our network, back-to-school drives took center stage this summer, reflecting our associates' commitment to supporting local youth. Two standout examples came from our Tupelo and PetSmart teams, where associates went above and beyond to make a difference. In Tupelo, the idea for their back-to-school fundraiser stemmed from a deep-seated desire to support local children. Transportation Specialist TRACY PARK shared that the initiative was inspired by JULIE BINGHAM , one of our transportation specialists there. "Julie’s story really touched us. As a single mom, she often relied on the Boys & Girls Club for after-school care," Tracy says. "When she proposed this idea, it resonated deeply with everyone here." The Tupelo team’s enthusiasm was evident in their impressive participation rate – around 75% of associates contributed. "We collected school supplies, snacks and backpacks," Tracy notes. “This project was one of our best. It touched our hearts and made a significant difference for children who might not otherwise have had these essentials." Over in Ennis, TX, the spirit of generosity is equally vibrant. MICHELE GARNER , the site manager from our PetSmart Dedicated account, shared that their back-to-school initiative has been a cherished tradition for the past three years. "We partner with the Boys & Girls Club of America every year because their need is great,” Michele explains. An unexpected highlight of this year’s drive came from a driver with another carrier who heard about our PetSmart team's efforts and decided to contribute. "It just goes to show how community spirit can extend beyond our own network and bring people together for a common cause," Michele says. “Seeing the smiles on the kids' faces when they receive their supplies Our Tupelo and PetSmart teams made a big impact with their back-to-school drives
Our Tupelo and PetSmart teams have shown our belief in Associate Sharing through back-to-school drives as part of the ongoing Team Up Community Challenge.
makes it all worthwhile.” “Every child deserves to start school with the supplies they need. We are just grateful to play a part in making that happen,” Tracy adds. Thank you to everyone who participated in a back-to-school Team Up Community Challenge this year, where each effort not only provides essential supplies but also uplifts local children. This continues to reinforce our culture of making a meaningful impact on those around us! T m
OVER 20 TEAM We’re proud to add members to our Over 20 Team! The following associates joined our team in September 2004: Everette Gentry Nashville John Martinez Lubbock Francis Lippay Charlotte Brian Oxendine AO Smith Charles Fuller Birmingham Terry Powers Cincinnati Ed Smith Corporate Julie West Corporate George Palomo Harlingen Greg Curtis Norfolk
SAFETY AWARDS For a complete list of Safety Award winners, including five- and 10-year recipients, visit InsideAveritt.com.
Derrick Crider Michael Pettis 15 YEARS Scott Eldridge Ricardo Gehring William Martin Demario Marshall
St. Louis St. Louis
For a list of September milestone service awards, including the newest members of our Over 20 Team, visit InsideAveritt.com .
Orlando Orlando Orlando Opelika
30 YEARS Marlon Baldwyn 25 YEARS Jesus Diaz Reuven Huertas Paul Kimble Michelle Tindle 20 YEARS Aric Clinton
Tupelo
Tampa Tampa Tampa Tampa
St. Louis
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‘I CAN STILL BE INVOLVED’
That’s certainly been the case for JOHN MEDLEY , who retired in late April after a little more than 39 years with Averitt. John spent a large majority of his career with our Properties team, helping with building maintenance at our Corporate campus and also putting his stamp on our facilities in the field by crafting dock stands, dispatch cabinets, bulletin boards and more. “Averitt was always flexible with me,” John recalls. “It was a job that had a lot of opportunities to it. I was rarely in the same building every day. Every day there was something new. Some days had their challenges, but you take the good with the bad. And Averitt was always good to me. I never had a beef or gripe, and I had good leaders to work with.” When he retired, John jumped at the chance to join our Ambassador Team , a unique group of associates who choose to stay connected to the team, our customers and fellow associates. Ambassador Team members can: • Support the good works of St. Jude Children’s Research Hospital through Averitt Cares for Kids • Earn referral rewards as a Team Builder • Participate in Team Up Community Challenge events • If desired, work on a reduced schedule as an Averitt Mentor Recent Retiree Shares Why He Joined Ambassador Team When you work somewhere for 39 years, it becomes an important part of you.
“The St. Jude part, I always thought that was a really neat thing to contribute to,” John says. “Anything to help the kids.” John has also taken advantage of opportunities to fill in as needed. “I’m glad to come back and roam the hall for a day or two. If I had the time to do everything I wanted to do, plus work at Averitt, I would have never retired,” John jokes. “With the Ambassador Team, I can still be involved with Averitt but also do my own thing. So far, it’s been good. I enjoy coming back to talk with people and do some work if needed.” It all comes back to the culture John experienced throughout his career. “After you work somewhere for 39 years, you know a lot of people,” he says. “It's like family to me.” Are you nearing retirement and want to know more about the Ambassador Team? Contact DUSTY BARROW of our Marketing & Communications leadership to learn how to join. T m JOHN MEDLEY , who spent more than 39 years with Averitt, recently joined our Ambassador Team. He's part of a group of retirees who choose to stay connected to our team, our customers and fellow associates.
Annual Enrollment Begins Soon!
you are tobacco-free. • If you elected an FSA last year and you want to continue with contributions, you MUST re-enroll in the FSA. • If you enroll online, you will be entered in to win Red Thinkin’ Rewards points • To make sure your enrollment goes off without a hitch, you will need to login to your current MyPortal account and update your address and email address. Can’t get logged in? You can call the MyPortal help team at 1-844-805-6189 .
One of the values of being an Averitt associate is the robust benefits package available to our full-time associates, and enrollment in those benefits starts soon! When: October 3-25 How to enroll: Complete in MyPortal or call 1-866-606-9553 Important Reminders: • Make sure to select your tobacco-free credit when enrolling if
NEW LEADERS Patricia Armstrong Transportation Specialist DOTHAN Stuart Gantt Service Center Director MIAMI Kyle Juan Service Center Director JACKSON TN Tyler Knight Transportation Specialist GREENVILLE
RETIREES Thank you for your service to our team! Larry Brown Little Rock Harley Davis Mobile Joe Ealy Houston Mike Floyd Corporate Brian Keele Midwestern Pet Foods Inc. Melvin Kelley Mercedes Charles Samsel Tri-Cities
Renzo Reategui
Transportation Specialist ORLANDO Digital Media Leader CORPORATE
Kevin Stafford
Dallas
Christopher Richardt
Tri-Cities Corporate
Charles Roberson
Virginia Webb Gary Williams
Atlanta West
Seth Roberts
Frontline Leader JACKSONVILLE
David Spinks
Transportation Specialist DARLINGTON
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SERVICE AWARDS
Below are the five-year milestones of associates WHO HAVE SERVED 20 YEARS OR MORE with our team. To view all available photos of our latest service awards, visit InsideAveritt.com.
Memphis associate BURNELL JONES (center, 40 years) with operations manager Brian Hopper (right) and Service Center Director Doug Granito (left)
Chattanooga associate JOE COLVIN (left, 30 years) with Service Center Director David Harlan (right)
Corporate associate KIM HALL (left, 30 years) with Director of Cargo Claim Services Gary Whitaker (right)
Jackson TN associate PARRISH TURNER (right, 35 years) with Service Center Director Doug Granito (left)
Atlanta East associate ROBERT SHERBETT (left, 30 years) with operations manager Bran Garver (right)
Charleston associate HOWARD NORRIS (left, 30 years) with Service Center Director Jeremy Crawford (right)
Memphis associate CHARLENE JOHNSON (center, 30 years) with operations manager Brian Hopper (right) and Service Center Director Doug Granito (left)
Atlanta West associate DARRELL MOLTON (center, 30 years) with operations manager Dwayne Gribble (right) and Service Center Director Zach Ervin (left)
Director of Driver Services DAVID BROYLES (right, 25 years) with President and Chief Operating Officer Barry Blakely (left)
Lexington associate RODNEY LYMON (right, 25 years) with Service Center Director Craig Taylor (left)
Charlotte associate ERIC MATTHEWS (left, 25 years) with frontline leader Brian Herndon (right)
Corporate associate SAM GRINDER (left, 25 years) with Director of Purchasing Randy Dunn (right)
Knoxville associate PHILLIP MILLER (right, 25 years) with frontline leader Shawn Tiarks (left)
Atlanta West associate JOHN SCRUGGS (right, 25 years) with Service Center Director Zach Ervin (left)
Nashville associate ERIC WILSON (25 years)
Chattanooga associate STEVE SANDERS (left, 25 years) with Service Center Director David Harlan (right)
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If you see it, solve it.
Safety is everyone’s responsibility.
Learn more about safety and your role in helping our team by watching any of the videos at InsideAveritt.com/SafetyCenter
When we go above and beyond to provide excellent service, it shows that Our Heroes Wear Red! These associates went the extra mile to represent Averitt with pride – and our customers said it showed! COMING THROUGH ON OUR COMMITMENT TO SERVICE
DAVID BEAL – Knoxville David is so thorough in the way he approaches his work. He always looks to accommodate us in the best way he can when it comes to these deliveries. We appreciate his friendly presence. Candace, Compounding Pharmacy of America – Knoxville, Tennessee RODNEY BENBOW – Atlanta East Rodney went above and beyond to get our delivery handled. He did an amazing job communicating with me, ensuring I was aware of every step of the process. He is so polite and respectful. We love drivers like him. He always comes through for us. Ashley, Tower Sealants – Gainesville, Georgia
SHONDREKA WILLIAMS – New Orleans All we can ever do is brag about Shondreka. She delivers weekly to us, so we get to work with her a lot. She is so lovely and professional. Not to mention, she has an excellent work ethic. Representative of Hydradyne LLC – Cartersville, Georgia JOHN BENNETT – Orlando He does his very best to get us our deliveries. We can always count on him when we are in a pinch. John provides great service to us. He is one of the reasons that Averitt is one of the best trucking services around. Uline Customer – Orlando, Florida
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