ALL ATTENDEES
SHOP MANAGEMENT
Trust is Your Real Currency 2/8/25, Class #202 1:30-4:30 pm How frustrating are repeated, preventable, comebacks? You’ve talked to your team about it. And yet yesterday you caught a tech break a part and try to hide it because he was afraid to tell you. He didn’t trust you, and now you don’t trust him. And just as importantly, your customer doesn’t trust either of you because his car broke down on the side of the road. Trust is an elusive word. You know you need it - but if we’re all honest, the concept of trust is difficult to wrap our head around, never mind use as a tool. This class will help you see first-hand what happens when there’s low trust - and how much it costs your company when there is. You’ll also learn the ingredients necessary to foster high trust and how to turn those strategies into a more engaged team that builds loyalties with customers and turns them into raving fans who keep coming back for more. After you implement these strategies, business and life will be easier than ever as you draw people to you in an open and authentic way and while watching high trust grow your bottom line!
Work Styles: Optimizing Communication and Team Work 2/8/25, Class #103 8:30-11:30 am Effective communication is a cornerstone of successful teams. Learn how to recognize different communication styles, talk through work-life issues, address team tensions and support mental wellbeing while improving team dynamics. You will: • Discuss communication and define what effective communication looks like. • Identify your personal work style and that of the people you work with. • Define how work styles affect communication and teamwork. • Uncover barriers and learn ways to flex to others. • Model ways to deliver feedback to get results. Presented by: Your Partner in HR Speaker: Sonya Weiland ONLY 50 SEATS
Presented by: 180Biz Speaker: Rick White
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