HEAVY DUTY EMISSIONS After-Treatment Emission Systems ......................................................................................................27 HVAC Basic Air Conditioning - HVAC ...............................................................................................................14 HYDRAULIC SYSTEMS Electronic Power Steering ....................................................................................................................27 Introduction to Selling Hydraulics .........................................................................................................14 HYDROGEN FUEL CELLS Bosch Hydrogen Fuel Cell Technology ...................................................................................................28 PAINT & BODY Color Theory, Color Proofing, and Difficult Colors .................................................................................6 If You Write it Right, They Will Pay .........................................................................................................6 Non-Confrontational Sales Techniques to Increase Sales and Improve CSI ..........................................6 Painter’s Round Table ...........................................................................................................................6 PICOSCOPE DIAGNOSTICS Comparing Two or More PicoScope Captures .......................................................................................28 PicoScope Waveform Analysis ..............................................................................................................28 SHOP MANAGEMENT Advisor Mistakes & How to Avoid Them ................................................................................................7 Driven to Achieve: Setting and Mastering Goals in the Auto Repair Industry .........................................7 Financial Statement Bootcamp ............................................................................................................7 Leadership: Is it Born or Developed? ....................................................................................................9 Michigan Motor Vehicle Service and Repair Act ....................................................................................9 Streamlining Auto Repair: Applying Lean Principles for Efficiency .......................................................9 The Art and Science of a Successful Service Advisor ...........................................................................9 Trust is Your Real Currency ...................................................................................................................10 Work Styles: Optimizing Communication and Team Work .....................................................................10 SHOP PROGRAMS Manager SE Best Practices ...................................................................................................................11 MyPlace4Parts Bootcamp .....................................................................................................................11 What’s New in Manager SE Version 9.0 ..................................................................................................11 STEERING & SUSPENSION Advanced Alignment Diagnostics .........................................................................................................29 TRANSMISSIONS Transmission Diagnostics for Non-Trans Techs ....................................................................................29 CONTENTS
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