ALL ATTENDEES
SHOP MANAGEMENT
Leadership: Is it Born or Developed? 2/8/25, Class #203 1:30-4:30 pm
Streamlining Auto Repair: Applying Lean Principles for Efficiency 2/8/25, Class #111 8:30-11:30 am In this session, we’ll explore how implementing lean principles can revolutionize your auto repair business, making it more efficient, cost-effective, and customer-friendly. Discover the tools and techniques that will help you optimize every aspect of your operations. By the end of this class, you’ll have the knowledge and tools to transform your auto repair business by integrating lean principles, ultimately providing better service to your customers and improving your bottom line.
ONLY SEATS 50
We have all heard the term “natural born leader” but is that true? Discuss this age-old question and discover ways to implement leadership strategies in your organization. During this interactive workshop we will (1) define Leadership and what a “Good” Leader looks like. (2) Discuss the differences between “Nurture” and “Nature”. (3) Identify strategies to identify leaders in your organization. (4) Create a game plan to develop the employees with “High Potential”, and much more! Presented by: Your Partner in HR Speaker: Sonya Weiland Michigan Motor Vehicle Service and Repair Act 2/8/25, Class #101 8:30-10:00 am 2/8/25, Class #201 1:30-3:00 pm This session is intended for repair facility owners, managers, service advisers, and technicians. We will cover the basic requirements of the Motor Vehicle Service and Repair Act and relevant industry information, including: • Repair Facility Manual • Proper written estimates and final invoices • Record keeping requirements • Repair facility and mechanic responsibilities • Common mistakes to avoid • And much more! Presented by: State of Michigan Speaker: Keesha Davis & Chris Richards
Presented by: AutoFix Speaker: Chris Cotton
The Art and Science of a Successful Service Advisor 2/8/25, Class #105 8:30-11:30 am The role of the service advisor is to translate both the customer’s emotions and concerns and a reality of a repair problem, into the standard language of a shop repair order. Then communicate the repair order, and the customer’s expectations, to a technician and back to the customer in a seamless fashion. As well as being a good communicator and public relations person, they are also salespeople; directly responsible for sales, making those sales profitable, and keeping customers happy. Additional topics to be discussed: Preparing for the day, The Write up, Workflow, Estimating, Presentation, Delivery, Task List, and more! 2/8/25, Class #205 1:30-4:30 pm
Presented by: ATI Speaker: Dave Erb
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