Our Mission: To be the Partner of Choice for Clinical Trials on a Global basis.
A Message from your Managing Director We are now well into the fourth quarter and so our thoughts inevitably turn to year end results and also to 2016 - what will the year hold? As far as 2015 goes, we all know that we had a very slow start sales wise and that was always going to be difficult to claw back but the progress has been fantastic and we are starting to see the benefits of all of the hard work come through now. Of course we cannot predict the future but based on what we know already, 2016 looks to set to be a phenomenally busy year – we have enjoyed success in winning orders from a number of areas and most of it begins in Q4/15 or early 2016. Sales volume only tells part of the story though. Do you remember British Cycling sweeping the board at the Olympics? Well that success was based on a theory of “aggregated marginal gains” which is a posh way of saying they tried to improve everything that they did – even if only by 1%. So they addressed the bike, the tyres, the food, the sleep pattern, the kit, the helmet, the shoes, everything - and the sum of all of the small gains added together made huge improvements and took them to gold rather than silver.
Inside This Issue 1
A Message from your MD
Spotlight on Department
Sales & Marketing Update
Where have my baked beans gone?
Getting to know you
I would like to extend a huge thank you and well done to each and every one of you for the operational improvements that we have achieved throughout this year. Each improvement saves us money, makes us more money, improves our customer experience or re-enforces the MESM value…but many of our gains have been much bigger than the Olympic cyclists 1%. If we compare the second half of the year to the first half we are, amongst other things:
Quoting 25% more sales opportunities.
Placing 9% more POs.
· Receiving 1% more of our orders OTIF (now at 97% overall). · Making 9% more of our deliveries OTIF (now at 98% overall). · Working on 45% less outstanding collections · Collecting equipment within the 6 weeks SLA 31% more often. · Holding 60% less stock as damaged or faulty. · Holding 57% less stock by value in the workshop. · Invoicing 200% of the amount for calibrations. · Invoicing at least 5 times the amount for recycling.
In addition we have standardised the customer reporting packs, completed a 100% inventory check (see my article on baked beans inside!) and improved workshop turnaround time. We have done all of this whilst welcoming and integrating new staff into the teams and securing the introduction of Epicor. We should not be complacent but given that our service levels were already very high, these types of improvements make the MESM proposition a really compelling one and help secure a very bright future. Well done and please keep it up!
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