Being able to last a hundred years in business, is a massive goal for any company, and 416 Automation understands that. Carbonara says, “It is more than just being the best, don’t get me wrongweprideourselves onbeing thebest, but it is more than that. It is about building partnership, even more than that, it is about friendships with our customers. It is going the extra mile for them, to help them offer the best products to their customers and to take pride in knowing that we are also sharing in their successes. We are helping them be the best and building that bond is something that will last the test of time.” You hear the passion in Carbonara’s voice with those words and really begin to understand his passion for his customers. You understand that he is there for his customers day and night to help them offer better products and be more efficient so they themselves can stand the test of time. This falls right into the company motto, “Together is better.” Carbonara explains this as working towards a common goal with all partners, be it employees, vendors or customers. Yes, is it easier and faster to move alone, but by working with partners you are able to achieve more as everyone becomes vested in a common goal. "Values" play a huge role when Carbonara talks about the charter, especially when talking about “Family." “We are a family at 416 Automation, when you think about it, you spend more time with the people you work with than you do with your own family at home, so it is important to make sure that you hire the right people to come in the business, and we make sure that we use our charter when selecting the right candidate for a position, because these aremore than just words, it is how we want the culture at 416 Automation to be now and for the next 100 years.”
it is to make their job easier. We go the extra mile to support our customers to the best of our ability and to see them succeed, it is as simple as that, and we give them all of our resources, so the project is successful.” Another key factor in 416 Automation’s commitment to their customer’s success has been their solid business relationships with vendors. Since most of their business comes from referrals, it helps when their vendors believe in their capabilities. Even when they are exercising their imaginations, and ingenuity, everyone works very hard to finish jobs on time with a successful outcome. Innovationplaysahugeroleinindustry,andAutomation is always challenging the status quo and creating solutions for real life challenges. As Carbonara says, they are not sitting around waiting for things to happen they are making it happen. “Innovation is something that we are committed to, we do not wait for a client to come to us for a solution we are always looking for one for them, this goes back to our goal of getting better together and one of the main factors that separates us from our competition.”
”It is about building partnership, ven more than that, it is about friendships with our customers. It is going the extra mile for them, to help them offer the best products to their customers and to take pride in knowing that they we are also sharing in their successes.” 416 Automation is committed to the success of those that are part of your team and their customers. Carbonara explains that he and his management team offer support and continued skill development and feedback for all employees. This is done through monthly 1-on-1 sessions so they understand the goals of their employees and then they can work together to meet those goals whether they are professional or personal. They respect that each person is different and want to help them grow to become the best version of themselves and offer additional training, guidance and mentoring with another member of the team to achieve their goals. They take every job very seriously and that is why they look for people who have a positive attitude and dedication to success both personally and professionally when looking for new team members. When it comes to Carbonara’s commitment to their customers it is very clear, “We are going to make you look like a rock star, our job is simple with customers,
“We are going to make you look like a rock star, our job is simple with customers, it is to make their job easier.”
86
SPOTLIGHT ON BUSINESS MAGAZINE • JULY 2019
JULY 2019 • SPOTLIGHT ON BUSINESS MAGAZINE
87
Made with FlippingBook Learn more on our blog