Spandana

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From GM’s Desk

Dear Colleagues,

2018, marked a number of milestone achievements and successes for SLBL. Setting us firmly on the path of an even better 2019.

We hope to keep you updated on our latest activities and provide you with vital information about our hotel through this edition of Spandana.

I would like to take this opportunity to thank all our team member’s for your hard work, dedication and commitment throughout the year. You are clearly a testament of the Shangri-La spirit that it is to be selfless and sincere with our unique hospitality that comes straight from the heart.

I am very excited about the journey ahead of us as our team is not only a team of strong professionals but also a team with a big heart.

May I wish you and your families all the very best for 2019.

Sincerely yours, Andreas Streiber

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QUALITY UPDATE

87.4 Balanced Scorecard KPI Score (Jul – Dec 2018)

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November 2018

World Quality Month Is Celebrated Every Year In The Month Of November. The Concept Is To Focus On The Importance Of Quality In The Attainment Of Guest Satisfaction.

For World Quality Month November 2018 We Had Organized The Below Activities.

• Quality Video Competition- Each Department Was Asked To Make A Video Of How Best They Display Quality In Their Areas. Front Office Won & Housekeeping Were The Runners Up • Slbl Knowledge Challenge- We Held 3 Rounds Through The Course Of The Month At Café Suggi. With The Help Of Mentimeter We Held A Quiz Based On Hotel Facts To Check The Knowledge Of Our Colleagues & Crown Our Winners.

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tête-à-tête with our colleagues

Mr. NILANJAN SIRCAR DIRECTOR OF EVENTS

The company empowers me to take decisions, be flexible at workplace which helps me to deliver a level of service that goes a long way to satisfy guests.

DR. JAZZY NEPRAM DIRECTOR OF CHI THE SPA AND HEALTH CLUB Proud to work in an organization which has excellent colleagues and leaders who cares for each others.

Mr. VIVEK SRINIVASAN DIRECTOR OF HUMAN RESOURCE

Shangri-la’s Asian hospitality from the heart and its value role modelling our day to day work. Helps group future talents in the organization. Equal opportunities and fairness in its people and business performances.

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Mr. DHARMENDRA JAIN DIRECTOR OF FINANCE -Where the organization grows in turns of revenue/ profits -Growth for people who work with you -Self growth is possible

Mr. SAHARSH VADHERA DIRECTOR OF SALES Enjoying what you do, because for me success is not a race.

Mr. MAQSOOD JALIKATI DIRECTOR OF ENGINEERING -Self motivation -Create win situation -Develop people -Good health -Keeping friends and family happy

Mr. ROHIT NAIR EXECUTIVE OFFICE/REVENUE MANAGEMENT Success for me is self-evolution. The better I become, I know I will be more successful.

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Mr. GAURAV BHATKAR LEARNING AND DEVELOPMENT MANAGER I am inspired by the work put in by my operational colleagues to keep the guests happy. It motivates me and makes us believe in the fact that we can do ever better everyday.

Mr. SATHYAPRAKASH K DIRECTOR OF SECURITY My passion for my profession is the greatest inspiration for me to work.

Mr. K.V. ASHOK KUMAR LAUNDRY MANAGER

Full occupancy with more revenue for the company. Being a manager, self-motivate and motivate my team.

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SLBL updates

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JULY 2018

About 400 colleagues joined us in the session. Excom members and other departmental managers discussed about the revenue and performance of the hotel. A few announcements from HR were also made regarding the upcoming employment activities. Long service awards were given away to deserving employees.

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AUGUST 2018

Turbans were tied to the colleagues to spread the patriotic feeling. Followed by Flag hoisting. The event ended on positive note by distributing books to the children from Angel’s orphanage.

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Funds were collected from colleagues at SLBL and donated towards Kerala and Karnataka flood relief .

All unused items kept in the back area, donations from guest and goods contributed from colleagues, were put up for sale for in house colleagues at reasonable prices.

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Hotel Anniversary Celebrations 3 years down, forever to go! SEPTEMBER 2018

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OUR EMBRACE & CSR INITIATIVES

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Sponsorship cheques for 3 kids was handed over to Sabina as school fees payment for the academic year 2018-19 .

The kids were taken on a fun trip to HAL Aerospace Museum.

They were happy and excited during the entire journey and found the visit to be a wonderful and enriching experience. Books were gifted to the children.

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28 children on the eve of Diwali were taken to Martins farm. The kids had an introduction to various animals and got to pet them too!

Children were welcomed to spend some quality time with our employees. This was a favorable time for the children to sell a few of their home made crafts. The kids even took part in the rangoli competition by forming a team of their own and by helping other volunteers!

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SLBL donated a sum of ₹ 96,800 to sponsor one year education of 2 children from our Embrace Beneficiary – Angel’s Orphanage.

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CHRISTMAS CELEBRATION

CHRISTMAS SHOPPING AT MANTRI MALL WITH ANGELS' ORPHANAGE KIDS 

ANGEL'S ORPHANAGE KIDS WERE TAKEN TO MANTRI MALL ON 26 TH DECEMBER 2018. THE KIDS WERE TAKEN FOR LUNCH AT THE FOOD COURT FOLLOWED BY A SHOPPING SESSION FOR BUYING DRESSES AND ACCESSORIES.

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JULY 2018

International Plastic bag

free day

A week long campaign to create awareness about the cons of usage of plastic bag among guests and colleagues encouraging them to break free from plastic

Nearly one third of the plastic packaging used escapes collection systems, which means that it ends up clogging the drains and polluting environment.

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AUGUST 2018

A 400 kgs astonishing cake was baked on this day. The amount that it was sold for was donated for the treatment of children suffering from eye cancer.

A total of Rs 1, 92,000 was donated for the children with eye cancer treatment

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OCTOBER 2018

Daan Utsav

Items like books, hand exerciser, sponge ball, standing frame etc. were put up on sale for colleagues at SLBL.

THE ASSOCIATION OF PEOPLE WITH DISABILITY Noewspapers donated to raise funds for specially abled people.

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COLLEAGUE ENGAGEMENT INITIATIVES

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JUNE 2018

Global Wellness Day was celebrated on 12 th June 2018 with Zumba and Yoga.

Enthusiastic Employees along with the kids from Angels’ Orphanage had a relaxing Yoga session followed by a fun-filled Zumba session.

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One of the biggest obstacles for busy workers is finding the time to actually exercise. That’s why we had fitness sessions for employees and help them realize the importance of physical and mental health.

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OCTOBER 2018

A n e x c i t i n g q u i z w a s c o n d u c t e d d u r i n g t h e b r e a k . D r a w i n g a n d p a i n t i n g c o m p e t i t i o n w a s h e l d a n d a n a w a r e n e s s p r o g r a m w a s h e l d t o s p r e a d t h e i m p o r t a n c e o f h a n d w a s h i n g .

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DECEMBER 2018

CHRISTMAS CELEBRATIONS

Carol singing with our embrace Angel’s Orphanage 

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Q3 2018 PROMOTIONS

TENZIN CHOENYI Service Manager – Housekeeping

RINNGAMLA KHAMRANG Service Manager - F&B Service Shang Palace

CHITIKELA V S D M T NAIDU Service Manager - F&B Service (Assistant Manager - Banquets)

VIMAL RAJ S Stewarding Manager

MUBASHIR K Sales Executive

KARIAPPA K K Assistant Manager Fitness Head

RIDALANA LAMARE Service Leader - Housekeeping

CHETHAN KUMAR G.B. Service Leader - Senior Executive (Human Resources)

NAVEEN KUMAR P Service Leader - Purchasing

GROUP TRANSFER

SURESH HONDAPPA HOSETTI Service Associate (Engineering) Shangri-La hotel, Dubai

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TASK FORCE/TRAINING/CROSS EXPOSURE COLLEAGUES FROM SHANGRI-LA HOTEL, BENGALURU

ANVEER JHUMAL - CROSS EXPOSURE SLTR - CHI SPA & HEALTH CLUB – 15 SEP TO SEP 30, 2018

GAURAV W BHATKAR – ANNUAL L&D WORKSHOP SHANGRI-LA HOTEL, COLOMBO – OCTOBER 2018

MOHAMED SHIFAU - CROSS EXPOSURE SLMD – FRONT OFFICE (CONCIERGE) – 15 SEP TO 30 OCT, 2018

LADYNA LEPCHA – HK & LAUNDRY PROGRAM SHANGRI-LA HOTEL, ABU DHABI – AUG 2018

JAZZY NEPRAM – DIRECTOR OF SPA WORKSHOP HOTEL JEN, BEIJING – JUNE 2018

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SELVAM KRISHNAN – TASK FORCE SHANGRI-LA COLOMBO & SHANGRI-LA’S RESORT AND SPA, HAMBANTOTA

SATHYAPRAKASH K – DIRECTOR OF SECURITY WORKSHOP SHANGRI-LA HOTEL, JAKARTA – NOV 2018

MANIKANDAN C – ENGINEERING EXECUTIVE PROGRAM SHANGRI-LA HOTEL, TANGSHAN - JUNE 2018 TASK FORCE SHANGRI-LA HOTEL, ULAANBAATAR

LAKHBIR SINGH CHAHAL – TASK FORCE SHANGRI-LA HOTEL, COLOMBO – OCTOBER 2018

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RECALIBRATED LEADERSHIP COMPETENCIES WORKSHOP ROLLOUT Aug -Sep 2018

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GOOD READS

Who has the ‘Best smile’ of us all?

Miss. SARITA DEVI

SERVICE LEADER-FINANCE

Mahesh.S has a gorgeous & smiling face. He even smiles when he is under immense work load & stress.

Miss. DEEPA INGLE

SERVICE MANAGER-GSC

Yuganshu Goel from front desk has a cute smile, even an angry guest or colleague will calm down looking at him smile.

Miss. ASHITHA JAGDISH

SERVICE MANAGER-EXECUTIVE OFFICE

Sheva Queen Kharkamni seems very cute and her smile is very genuine. She reminds me of a doll especially in her kimono uniform.

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‘ Who is the ‘funniest’ of us all?

Mr. SAIM RIYAZ

SERVICE ASSOCIATE

Nitin Sir, he has a great sense of humor. He cracks good jokes. He can even turn the worst of situations into funniest of sessions.

Miss. SHREYA SETHIA

SERVICE ASSOCIATE- HUMAN RESOURCE

Chethan Kumar GB

Selvamani Ramanathan

They make every moment special by cracking the lamest of jokes. Chethan’s way of motivating the team and the lame jokes that Selva cracks a hit by laughing, until then ‘’ HR is the best place to work”.

VIJETHA VIDYA ASSISTANT MANAGER EVENTS-SALES & MARKETING

Padmanabha Gowda because he lightens up the mood of all.

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WHY WE LOVE BANGALORE “ Namma Bengaluru” Is Just Awesome!

Music Lovers paradise Most of the India’s best concerts take place in Bangalore. Thus, if you are a music lover this place is a must visit. They have amazing rock culture throughout the city.

Best Utopian Climate This city has just the perfect weather all throughout the year. It’s neither too hot nor too cold in the city.

Pubs and Pubs You can find pub at each corner of this city. Step to whichever street you are sure to find a good cosy pub serving your favourite drinks – thus boozers love this city.

Dosa and filter kaapi Well nothing o say about this worldwide famous dish! You must be here to experience some yourself! If you are a coffee over, you will love the aroma of hot filter kaapi which is sure to drives you crazy.

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Cleaner and Greener This city is known for its beauty that has many parks even at the side of the busiest area! This city has amazing green cover.

Pet-Puja! Indians are incomplete without their variety food and Bangalore is not left behind. They love their food and thus take it damn seriously. Go to find many themed restaurants in the city Bangalore.

Artistic Bangalore is also known for its artistic, graffiti and many other arts that can be seen on the city walls. This will surely make you feel like you are steeping towards the open art gallery!

Close to vacation areas There are many famous weekend getaways that are very close to this city. You can either travel Goa or even Gokarna, which is 7-8 hours from this main city. Is Mangalore and Kerala in your mind…..yes, they too are very close!

Lowest Crime Rate Bangaluru considered as the safest city for the women.

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Fifi accompanies our single lady travelers during the stay with us at Shangri-La Hotel, Bengaluru

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Thank you

For queries and suggestions, please contact: training.slbl@Shangri-la.com +91 808 4512 6635

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