Registration Open For AICC Webinars On Meeting Customer Expectations AICC, The Independent Packaging Association, has opened registration for a new webinar series, “Under- standing Our Capabilities to Meet Customer Expectations,” December 8-17, with Geoff Roznak of Further North, LLC. The four-part webinar series will help sales and cus- tomer service professionals and production leaders better understand their own companies’ capabilities. They will learn the questions to ask of their team members to be able to serve their customers. This webinar will build attendees’ confidence and ca- pabilities with topics including leveling expectations, why to avoid building spot colors, impact of flutes, plate lim- itations, line weights, and much more. This critical knowl- edge allows all team members who interact with custom- ers to give them accurate and valuable information about how your company can serve them. Roznak spent more than 36 years in the corrugated in- dustry in varied roles, starting on the plant floor in the early 1980s and progressed through structural design, customer service, a stint as quality manager when corrugated plants were first certifying to the ISO 9000 standards, and finding his way to championing the high end of direct print on cor- rugated. That experience was spread over both integrated and independent converters with positions at Longview Fi-
ber, Packaging Corporation of America (PCA), and Great Northern Corporation. Roznak also serves with the Flexographic Technical As- sociation (FTA) on the “Excellence in Flexography” compe- tition committee, and currently represents corrugated con- verters on the FTA’s board of directors. He has a passion for printing on corrugated as well as a passion for front end process that efficiently gather critical information from customers and deliver it to the plant floor. Being optimistic that there is always a solution for a problem and a way to improve the current state has led to many satisfying im- provements in both processes, as well as many awards for high-end print. Registration for all four parts of Understanding Our Capabilities to Meet Customer Expectations is $750 for members and $1,450 for non-members. This webinar se- ries is part of the All Access Pass. Pass holders can use their promo code to register at no additional cost. AICC members lower training costs and streamline payments with the All Access Pass. For one payment of $1,695, par- ticipating companies are given a code that all employees can use to register for every webinar scheduled through August 2021. Each company also receives a recording of each webinar. With more than 50 webinars scheduled, the All Access Pass represents a value of $12,500. Learn more at www.AICCbox.org/Pass . Register for “Understanding Our Capabilities to Meet Customer Expectations” at www.AICCbox.org/Calendar .
20
www.boardconvertingnews.com
November 23, 2020
Made with FlippingBook Ebook Creator