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INSIDE THIS ISSUE
1 You’ve Got Questions, We’ve Got Answers 2 Walking Where Lincoln Walked 3 The Best Award of Them All On the 11th Hour of the 11th Day of the 11th Month We Want YOU! Holiday Survival Cocktail 4 Frank’s Column: The Process
Frank's Column: The Process Alabama football coach Nick Saban (as I write this, they sure look like a No. 1 team) developed an approach about 20 years ago that he calls “The Process.” He doesn’t focus on the outcome, winning the game, but has his players put all of their effort, toughness, discipline, and focus into executing just one play. And then doing it again and again and again. It’s led to seven national championships, and they look awfully good this year.
We use the same approach, the same process, in every single case. We focus on what we can control to help people stand up to insurance companies — not just to win the case but also to make it the best experience it can be. Results matter. And we keep score here. But the real secret to winning is having a system and the right people to execute it.
- Frank Kearney
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