10 THE ARCH COMPANY
12. Be the Person Responsible for Fire Safety for all vacant properties, common areas / landlord managed Fire Escapes and Multi-Occupied Buildings.
13. Collaborate with the Head of Site Facilities Management to ensure smooth delivery of integrated services to customers.
14. Manage and resource-plan a team of Property Managers to deliver all of the above, and collaborate with other RPM’s to deliver seamlessly consistent services across the national estate. 15. Proactively provide a customer-centric approach to escalations, complaints and issues to establish corrective/remedial action, and generate improvement principles within a positive reinforcement culture. 16. Build strong working relationships with Regional Leads for other service lines (such as Asset Management or Lettings) or key stakeholders in National teams (such as Interface Management, Capital Programmes, Development and Safety). 17. Take responsibility for initiatives or projects as directed by the Estate Management Director or Head of Estate Management Operations.
18. Actively contribute as a senior manager within Estate Management.
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