8 THE ARCH COMPANY
JOB DESCRIPTION
JOB TITLE: FUNCTION: REPORTS TO: LOCATION:
Regional Property Manager (London) Services (Estate Management) Estate Management Director London
JOB PURPOSE To provide leadership and strategic direction to the London Property Management Team and be accountable for the delivery of a front-line customer focused, property management service to the Arch Co business and our tenants, whilst minimising risks to the Arch Co Estate and the operational railway through a robust inspection regime, covenant assurance and compliance with statutory legislation and professional industry standards. KEY ACCOUNTABILITIES 1. Provide leadership and direction to the Property Managers in developing and maintaining strong working relationships with all tenants, stakeholders and contractors within the Region to drive and improve customer service and satisfaction through the delivery of Arch Co’s Customer Charter. 2. Ensure the delivery of value for money services across the service charge estates within the region and manage the respective budgets and assure full recovery of all relevant service charges from our tenants where applicable. 3. Provide leadership and technical expertise to drive best practice on service charge management, and support the resolution of ongoing initiatives including completion of the programme of service charge catch-up activities. 4. Supervise and monitor the empty property rates (business and residential) liabilities within the region and support and implement any rates mitigation strategies to minimise such costs within the portfolio.
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