CHART's monthly flipCHART newsletter is a quick, light, and fun read that keeps you in the know about the latest member news. #CHARTtrainers
CONNECTING THE CHART MEMBER COMMUNITY
HELLO SPRING APRIL 2024
VISIONARY TRAINERS TRANSFORMING HOSPITALITY
Leading Out of the Red Zone with Keynote Elizabeth Lombardo Expanding Perspectives and Leading Change at CHART 106
She’s a motivational speaker, a peak performance psychologist, and reformed perfectionist. We’ve booked her! Elizabeth Lombardo will help us stop stressing out and start moving forward. Being in the Red Zone, or high levels of distress, leads to poor performance, productivity, and profitability. With 91% of workers reporting
unmanageable stress, most of those you train are in the Red Zone. A red-zone brain cannot effectively learn or apply new concepts, making your job as a hospitality trainer even harder. In this highly engaging presentation, you will gain breakthrough, science-driven insights on recognizing and leading out of the Red Zone, so your teams can tap into peak performance—and turn stress into success. Join us in Chicago this summer! Registration is open now at CHART.org.
Elizabeth Lombardo, Ph.D. Speaker and Peak Performance Consultant
CHART and Opus Training Release 2024 Hospitality Training 360 Report
The numbers in this new report illuminate. In the midst of persistent constraints of tight budgets and expanding initiatives, hospitality trainers show optimism, fueled by an uptick in training investment budgets post-pandemic. In collaboration with our Silver Partner Opus Training, we're excited to announce the 2024 Hospitality Training The 2024 trends you can’t afford to miss!
Mark your calendar now for a free webinar of the insights, April 17 at 2 pm ET . Register at chart.org > Trainer Development & Events > Upcoming Webinars
360 Report. This report aims to offer valuable insights to help you advocate for your programs, influence buy-in, and align training with tangible job metrics; to forge a path forward to plan, set goals, and prioritize.
Take a look at Part 1 and see what data stands out to you. Part 2 will share benchmark data around training hours and budgets. Stay tuned for more! The free report is available in an easy-to-read format and as a downloadable PDF.
https://www.opus.so/blog/hospitality-training-360-report-part-1
Welcome Always Food Safe as a New Silver Partner CHART is pleased to announce a new partnership with Always Food Safe, an ANSI accredited, web-based e-learning provider for the food service sectors. ‘’We are thrilled to join the CHART family. It is so important to us at Always Food Safe that we partner with organizations that share our passion and dedication to the hospitality and leisure industry, and CHART leads the way,” said Dan Olk, VP Director of Operations and Sales.
“Always Food Safe delivers a fun and interactive learning experience for team members across all generations,” said CHART President Damian Hanft, VP, Talent Experience for Inspire Brands. “Their accredited programs bring together current best practices and modern instruction in advanced food safety, as well as other crucial topics like allergen awareness. Our members will appreciate the engaging video-based training, filmed in real world hospitality scenarios.”
Regional Training Forum (RTF) | 2.7.24
Inspire Brands hosted the first Atlanta RTF of the year, teaming up with the Multicultural Foodservice Hospitality Alliance (MFHA) Roundtables. The event kicked off with an Employee Resource Group (ERG) discussion, where ERG leaders shared how their companies have established, sustained, and fostered these groups. Special thanks to Atlanta RTF director, Matt Kubarek, for helping promote this event to regional CHART members!
PresidenTalks Prism of Possibilities
Those who are involved in developing others, whether as trainers, mentors, managers, or leaders, play a crucial role in shaping the growth and potential of those under their guidance. However, it is equally important for these developers to invest time and effort in their own personal and professional development. We saw this play out firsthand at our Prism of Possibilities winter competencies conference in Charlotte, NC. Talent development is not merely about identifying abilities; it is a dynamic process of nurturing, refining, and expanding those abilities to their fullest extent. Each of CHART’s conferences recognize that every individual possesses a unique combination of
talents waiting to be explored and cultivated. Our theme, Prism of Possibilities, recognizes that talent is not developed in isolation but within a complex web of relationships, organizations, and systems. Our speakers, vendor partners, members, and attendees take you out of that isolation and provide a kaleidoscope of skills, passions, and capacities waiting to be honed and unleashed. And, as you connect with others, you realize that setbacks are seen not as failures, but as opportunities for reflection and refinement. Those who develop others must recognize the importance of investing in their own development. By doing so, they not only enhance their effectiveness and relevance, but also serve as inspirational leaders, fostering a culture of continuous learning and growth within their organizations and our industry. Ultimately, the journey of self-development enables developers to better support and empower those they guide, paving the way for collective success and fulfillment. Best Wishes,
Damian Hanft
It was Game On in Charlotte! Okay, we know we say this Every. Single. Time. But the energy and enthusiasm was off the chart in Charlotte! With a record number of winter conference attendees, more First Time Attendees (FTAs) than ever, and more Resource Gallery companies than ever, the Prism of Possibilities seemed endless.
The dynamic photos really capture the energy of CHART 105 Charlotte! Here is the link to see all event photos and download your favorites.* collections.abrahanny.com/chartwinterconference2024/ PASSWORD: Winter24 *Note that the first time you download a photo from this album, you will be prompted to enter your email address, but then you can download as many photos as you wish at no charge.
The Jeopardy® game, facilitated by our new Gold Partner ELB Learning, had attendees hootin’ and hollerin’ in excitement!
If you would like to see this in action, ELB has set up a single-player version. Check it out! https://tga.thetrainingarcade.com/games/jeopardy/ chart-march-2024-event Want to find out more? Contact Kevin Adams at kadams@elblearning.com.
Some ecstatic faces of our Resource Gallery prize winners!
Keynoter Marilyn Sherman had attendees up and out of their seats in a fun learning exercise about leading change.
It was quite the show after the competency pin celebration as attendees had a chance to compete against each other in The Game Show Source’s “Survey Says” Family Feud-style game and “In It To Win It.” The Game Show Source is based in Florida but provides entertainment for events across the country. Contact Adam Mason adam@gtgss.com for information. We highly recommend them to add fun and excitement to your conference or event!
Sardek Love’s keynote proved that if you want people to be engaged, you need to give them a chance to connect with each other.
Council of Hotel and Restaurant Trainers P.O. Box 2835 Westfield, NJ 07091 chart.org (800) 463-5918
Please send content to flipCHART Managing Editor | Lisa Marovec, lisa@chart.org Deadline is 1st of the month for the next month’s issue | Back issues: chart.org Member News
Dylan Bitticks has been promoted to Senior Manager of Training for Dave's Hot Chicken.
Tess Barsody is now Operations Training Specialist at Dewey's Pizza.
Lori Cominsky, PHP, is now Vice President of Company Operations and Training at Pancheros Mexican Grill.
Barret Bailey, Maria Serrato, Chip Romp, Christina Briggs, and Meshell Liette. These five CHART members celebrated completing the entire Hospitality Training Competencies Program while at the Charlotte Conference. Join us in recognizing them on their journey and accomplishment! FREE CHART WEBINAR Diving into the Data: Hospitality Training Benchmarks & Insights April 17, 2024, 2pm EST Frances Liu , Vice President of Marketing, Opus Training Kelly McCutcheon , Group Director of Training, Whataburger Damian Hanft , Vice President, Talent Experience, Inspire Brands Join us for an exciting deep dive into the industry trends and insights that we drew from the Hospitality Training 360 Report, developed in partnership with Opus. This session will also showcase industry benchmarks (budget and hours) so that you can see where you stack up.
Moises Santana was promoted to Vice President of Operations at Hungry Howie's Pizza.
Jennifer Johnston, CHT is now Learning & Development Partner at Ruth's Chris Steak House.
Gary George has been promoted to Vice President at MM Subs, Inc. DBA Jersey Mike’s Subs.
Ashley Helkenn, MBA, MSML has been promoted to Senior Director of Training at Bonchon Korean Fried Chicken.
Shannon Ciccotelli is now Director of Training for Jim 'N Nick's Bar-B-Que.
Julian Tolossa was promoted to NRO Manager at Dave's Hot Chicken.
CHART AWARDS & SCHOLARSHIPS Spring Nomination Deadlines
Commitment to People Award
Due May 1
Shines a spotlight on your stellar CEO or President who has shown an outstanding commitment to the development of people in your organization.
Celebrate the Good
Due June 1
Spirit of CHART Award Recognize a member who exemplifies CHART’s guiding principles of Learning, Sharing, Growing, and Caring.
BE the Good for Rising Stars
Due May 15
Learning Legacy Fund Nominate an up-and-coming trainer for a grant to attend the CHART Chicago conference for FREE.
Be part of the success story!
Now for August
Silent Auction to Fund Scholarships Donations of any kind are welcome in the silent auction to help fund our scholarship program! Hotel stays, gift cards, gift baskets...the only limit is your imagination! Donate now for the summer conference. Contact chart@chart.org
Nominations are quick and easy!
chart.org - Membership & Community - Awards & Scholarships
An Association of Hospitality Trainers
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