In the Pipeline Q2 2019

THE PIRTEK MAGAZINE QUARTER TWO – 2019

24/7 Hydraulic Service

INTHE PIPELINE M A G A Z I N E

INSIDE THIS ISSUE...

UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu

Or download our FREE PIRTEK APP

Follow us on

f

t

in

24/7 Hydraulic Service

Contents

6

10

13

Bristol Sailing Free

Swansea Reputation Building

Wigan Stuart Brown Takes Over

14

16

18

Cardiff Strategic Location

Swindon Packing Power

Kinross Turning Lead into Gold

21

25

26

Edinburgh Gold Member

Edinburgh

Pirtek Racing

UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu

2

M A G A Z I N E

There’s something of a maritime theme to this quarter’s issue and hydraulics, with their ability to transfer both force and motion, can be found in many applications, some of them quite surprising. One of the more unusual jobs that Pirtek has been involved with is the rehosing and servicing of The Matthew of Bristol, a replica of the 15th century Portuguese-style caravel that carried John Cabot to Newfoundland five years after Columbus made it to the Caribbean. Taking tourists and educational trips around Bristol harbour and the Avon Gorge, the modern namesake has a hydraulic motor to provide backup power! Another theme this quarter is growth and renewal. With its one hour ETA, Pirtek is always looking to expand its network and increase its coverage. In this issue we showcase the reopened centre in Cardiff which, with its strategic location in the Welsh capital, will form a strategic hub in the South Wales network. Further north, Stuart Brown takes on the Wigan franchise after a 25-year career in hydraulics.

Pirtek means quality service

Above and beyond is a watchword for Pirtek. Also in South Wales, Pirtek Swansea demonstrates its can-do attitude by taking on a diverse range of jobs, beyond its core business. The franchise has received excellent feedback for the level of service it delivers and as such is getting repeat and expanded business from grateful customers.

‘Above and beyond is a watchword for Pirtek’

High standards are synonymous with the Pirtek brand. For this reason, Ben Jones of Pirtek

Edinburgh has worked to attain Constructionline Gold Membership, meaning he is effectively on a list of approved suppliers for large companies and major projects. His work, office and health and safety procedures are all verified to be of a high quality and they must meet a number of different certifications to achieve this Gold Membership. All of this is good for his balance sheet and good for the customers that need a service they can trust.

With winter passed and summer now within sight, it is as well to remember the service provided by Pirtek whatever the weather.

c

Chris Stuckey Managing Director

UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu

3

3

24/7 Hydraulic Service

Blue Dinga Gun GN-08

Hygwash Gun GN-08-F

Stainless steel Actuated Ball Valve

PAB-SS-04, PAB-SS-06, PAB-SS-08 PAB-SS-12, PAB-SS-16, PAB-SS-20 PAB-SS-24, PAB-SS-32

Hi-Vis Air and Water RPVC Hose 3/8

50mtr coil non-marking weather resistant EPDM 30-+120 degrees PDWH-08

UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu

Follow us on

24/7HydraulicService

Or download our FREE PIRTEK APP

24/7 Hydraulic Service

At Pirtek we understand that working within Pharmaceutical and the Food and Beverage Industry there must be certain precautions in place to make sure nothing can contaminate the manufacturing process, this is why Pirtek offer an extensive range of hose assemblies and supporting products available on a next day delivery to keep your production line moving and reduce costly downtime.

STAINLESS STEEL HOSE ASSEMBLIES

Our stainless steel hose assemblies are available in a wide range of bore sizes and lengths. We manufacture hose assemblies to individual customer requirements and they can be fitted with a wide range of end connections. PTFE is renowned as the most chemically resistant material known and PTFE lined hoses can therefore be used for a wider variety of chemicals than any other hose type, making it the ideal choice for very corrosive chemical applications and multi-product applications. SMOOTH BORE PTFE HOSE Virgin Smooth bore PTFE Hose is available with a single or double stainless steel braid 304 or 316 grade. Anti-static smooth bore is also available for applications where there is a risk of static build up from the product. CONVOLUTED PTFE HOSE Virgin Convoluted PTFE lined hose gives excellent flexibility and is available with stainless steel or a polymer outer braid. As with the smooth bore this hose is available in an antistatic option.

RUBBER FOOD HOSE All our rubber food hose is FDA approved as a minimum and is available with various linings dependent on application. These include NR, SBR, NBR, EPDM, and CBR food quality rubbers. These types of rubber food hose assemblies are typically used to transfer foodstuffs such as alcohol, animal and vegetable oils, milk products, fruit juices and potable water. SILICONE HYGIENIC HOSE Supplied as standard or Platinum cured Silicone, widely used in food and beverage market as well as the pharmaceutical sector. The silicone hose assemblies offer a very high standard of cleanliness, flexibility and increased temperature range over the rubber food hose assemblies. PVC FOOD HOSE High quality PVC food hose is available and suitable for many applications involving the transfer of a variety of different foodstuffs.

FOOD GRADE DUCTING Suitable for the transfer of foodstuffs such as sugar, grain, flour, animal feeds and dry foodstuffs.

FOODLINE SPECIAL FDA APPROVED MATERIAL FOR COMMERCIAL AND INDUSTRIAL APPLICATIONS YELLOC Foodline plugs are produced from a FDA approved material. Foodline is to be used where mediums like food, drinks and pharmacies are involved. FOODLINE applications are in commercial and industrial areas such as-: restaurant, bar, café, hotel, private homes, dairy, brewery, bakery, chemical factory. THE USAGE of Foodline is immeasurable for both service and storage. PLUGS can be cleaned manual or by using any private or industrial washing systems.

MICRO: 1-10mm

STD: 5-22mm

XL: 13-42mm

IND: 35-80mm

IND: 60-130mm

PREVENTS SPILLAGE. STOPS LEAKAGE. LEARN THE FACTS > ALL plug types for multiple application usage > Keep out of reach of children > Temperature range: 25°C to +90°C > For non-pressurised systems only > Always clean before reuse > Does not contain silicone

UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu

Follow us on

24/7HydraulicService

Or download our FREE PIRTEK APP

24/7 Hydraulic Service

UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu

6

M A G A Z I N E

contemporary descriptions, simple illustrations of the ship’s exterior and some theoretical calculations. The ship is a square rigger, meaning she needs the wind directly behind her so, unlike her predecessor, she has a Caterpillar diesel engine powering a hydraulic pump and motor that allows her to easily manoeuvre inland waters as well as avoid being becalmed at sea. Engineer on The Matthew, Steve Morgan explains, “For modern sailing regulations we have to have an engine just to get in and out of harbour, but when we’re out in the open ocean we can put the sails up, turn the engine off and do it the old- school, proper way.” For its maiden voyage, The Matthew replicated John Cabot’s original journey, proving beyond doubt that it was possible in a medieval caravel. Like her predecessor, she took five weeks to sail west, taking on the prevailing winds and zig-zagging across the Atlantic. Returning home was a much easier feat, taking just 17 days. The Matthew of Bristol Trust took on the vessel in 2013. “The furthest we’ve been in the six years we’ve had her was Vannes in France for a festival of sea,” Steve says. “It took a week to get there. “When we were coming back, we got caught in a force 11 gale. The ship was rolling right over, the crests of the waves were higher than the main mast, we were just going up and down and rolling over. But she came back every time and we just rode it out for about 12 hours. So that proved the capability of the vessel even in a force 11.” Formerly a Royal Navy seaman, Steve says, “This is a sailing ship whereas in the navy I was on destroyers. The

Bristol – Sailing free

Servicing 500-year-old technology is not your usual hydraulics job. In Bristol, however, the local Pirtek franchise has been refitting a caravel, albeit a replica, that dates from the Tudor age. The Matthew of Bristol was a small ship of 50 tuns burden (able to carry 50 tonnes of cargo). The vessel, of Portuguese caravel design, is thought to have been a regular merchant ship before having been hired for a voyage of exploration. John Cabot sailed the original Matthew from Bristol to Newfoundland in 1497, just five years after Columbus “discovered” America, or more accurately, the Caribbean. Departing Bristol in early May of that year, she made landfall in North America on 24 June before returning to England in August. Her ultimate fate is uncertain and little is known about her technical specification other than what can be inferred from images of her and the description in a contemporary letter of “a ship of 50 tuns and 20 men and food for seven or eight months.” The modern Matthew was built between 1994 and 1996 to celebrate the 500th anniversary of Cabot’s original voyage and she is owned by a charitable trust staffed by volunteers, including some old sea dogs of the Royal Navy. She was reverse engineered from sparse

Image © Shawn Spencer-Smith

UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu

7

24/7 Hydraulic Service

systems we’ve got here are just like you get on a warship. The warship’s just bigger and more complicated. We have fuel, engine, driveshafts, gas cooking, domestics, hot water, electric. It’s exactly the same, just on a much smaller and simpler scale. “She doesn’t go fast obviously because she’s short and fat. I understand they’ve had up to 12 knots under full sail but we normally plod around at about five or six knots, which is a nice leisurely pace.” Berthed outside the Bristol MShed museum, the vessel is free to look around and available for hire. Packages available include one to two hour fish and chip or cream tea trips for up to 40 people, longer three to four hour Avon Gorge trips and educational tours for school children around the harbour. The Matthew can also be hired for corporate hospitality and team- building events. 1997, making landfall in Bonavista and she has subsequently enjoyed may voyages and appeared in film and television. “We’re licensed for 40 people,” Steve says. “That’s the maximum we The modern Matthew sailed from Bristol to Newfoundland in May

can take in the harbour. Then when we go out to sea, we’re licensed for 12.”

Pirtek’s work on The Matthew related to both the annual Maritime and Coastguard Agency certification and longer-term maintenance of the 20-year-old vessel. This long-term service of the entire vessel and all its systems and structures has been expensive at £25-£30,000 but is absolutely necessary. Skipper Rick Wakeham says, “We’ve done some rigging, we’ve done some planks, some electrical work, all the systems on the ship, we have to go over it, make sure all this life saving equipment is in date. Our maintenance period started on the first of December and it will finish in the second week of March.”

Steve says, “As with anything wooden it requires constant maintenance and one

UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu

8

M A G A Z I N E

of the major parts was what we called Pirtek in to do, the hydraulic system. Over the last six years we’ve worked our way through the boat replacing, updating it and hydraulics was the one of the last big jobs to be done. “We called Pirtek and they’ve done an excellent job. In three days, they’ve gone from stem to stern and replaced every hydraulic flexible hose and a few others on top of that, to give us confidence in the boat.” “We’ve used Pirtek for bits and pieces for years,” says Rick. “They’ve always been helpful and knowledgeable so it seemed natural to me to ask them to take this job on.” Pirtek Bristol MSST, Chay Cotton says, “Essentially, it’s just normal hydraulic pipes. But access on ships is a bit restricted so it’s harder than everyday

machinery. Some of the hoses have been on the ship for about 20 years, so just getting some of them undone was an issue.

“It’s like any job, you get some easy ones,

some harder ones. This is the first ship that I’ve worked on, it’s something different and that’s a good thing.” Steve says, “We’ve gone for the best possible hoses that Pirtek recommended. When we go to sea or even up or down the harbour, when you’ve got a boat full of schoolchildren, you have to have complete confidence in the engine and the hydraulics. “If we got a burst hose at sea, we would lose all propulsion. Then we would be at the mercy of the wind and the tide, which isn’t good. “On boats, hydraulics are compact, buried under decks and inaccessible. Even if it were possible to fix it at sea, we would have to find the problem first. We’ve had to remove the galley, sinks to get to the original hoses. “Now we have that confidence and she should be good for at least another 20 years.” https://matthew.co.uk

Pirtek Bristol MSST Chay Cotton

UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu

9

24/7 Hydraulic Service

understand why and things become much easier.”

Swansea – Reputation building

Right first time “Our mentality is to nail it first time. If we make an order and the stuff comes in wrong for whatever reason, we talk to our suppliers and send the parts back even if there’s a small charge.” Never turn anything down “You’ve got to be responsive. You can’t just rely on one product. My mentality is that if a customer is prepared to pick the phone up and ring Pirtek, we should complete the job or do as much of it as we possibly can.

Ian Mills has worked at Pirtek Swansea for more than 17 years in total and has seen many changes both nationally and in the Swansea franchise. As Pirtek has developed, the range of jobs franchises are willing and able to take on has broadened and since the Swansea franchise was taken on by Jason Woods there has been a real can-do attitude about the place.

“I’ve come back after being away for 14 years and now that Jason has taken over it’s nice to work for somebody who runs the Pirtek franchise the way it’s supposed to be run. “Jason knows exactly how he wants to do things and some people might find that difficult at first. But once you start doing it how he wants it, you

“We had a customer this week who said, ‘I’ve been to another company, I told

UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu

10

M A G A Z I N E

them what I wanted and they said they couldn’t help. What can you do?’

“It wasn’t something that we had in stock, but we could source the part. Going forward I suggested he purchase service kits off us. BT “One of our national account customers, BT, gave us two jobs just before Christmas. Both of these were worth more than a thousand pounds, which is good money. He turned up again between Christmas and new year and then again with another machine in January. That’s four jobs in two months. “As a result of the Christmas holiday period, we hadn’t been able to get an order number so we said, ‘No problem. Give me your name and mobile number and we’ll create the order number in the new year.’ “We did that, billed the customer and then in the middle of January received an email from him saying ‘I cannot believe the service I had from Pirtek Swansea.’ He praised our ability and can- do attitude. The email is hanging on the wall and the engineer involved is rightly proud of it. “Now he’s asked us to service and overhaul all of his generators – and he’s got 78 in South Wales.” Reputation Pirtek Swansea has been making great progress in rebuilding its reputation for excellent customer service. “We are getting more and more comments about what we have achieved and now customers are coming back,” Ian says, pointing out a second email pinned to the wall.

The PTO unit

“That was Josh from Ashtead Plant. He says that over the last few months he has noticed a positive difference in the level of service.”

“By the time you drive on site and investigate the leak, it’s already taken an hour. Rather than say, ‘There’s not a lot I can do, you’ve got a bigger problem than just a hydraulic hose,’ we say, ‘We can do

‘There’s been a big change in the business since I was last here’

Predictability and meeting your commitments are critical, says Ian.

that.’ This is what we offer our customers.

“What’s the point of advertising an ETA of one hour if you’re not going to be there?

“So our engineer on site rang me and asked what to do. I called the

customer to say ‘This is the situation, you’re based up country, the lorry’s down here.

“Since Jason came along, all the staff have worked well together as a team,” says Ian. Just one call “We were called out to a breakdown on a roll-on-roll-off skip lorry. When we got there, we found that the hydraulic pump had blown. There was nothing we could do with it. The casing was cracked – it was game over.

If you want us to step in and help, we will.’

“We coned off the vehicle and our hydraulics engineer went on site the following morning. He isolated the lorry and removed the parts, which we sourced that day to come in for the following morning, when we went back down and put it all back together.

UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu

11

24/7 Hydraulic Service

“With 28 years’ experience as an engineer, I wouldn’t think twice about rolling up alongside a machine and taking the hydraulic pump off. “You’ve got to know what you’re doing, but we had full confidence in our team. We asked the customer if he wanted us to service the machine while we were there because it’s possible for fragments to permeate the system, but he said no. The important thing is that we brought it to his attention.

very nice. The job’s complete, the lorry is working and the customer is happy. It’s a win-win scenario. “There’s certainly a gap in the market for this kind of work. There are competitors who offer a hydraulic service while others offer a hose service. They might turn up on site and say, ‘Sorry, it’s not a hose problem but here’s my callout bill.’ Then the customer’s got to find somebody to do the hydraulics before receiving another bill.

“We’ve got new boys here now and some of them will still walk in here and say to me, ‘How did you know it was that?’ Well, it wasn’t a big challenge for me going into hydraulics when I came

here because I’d already done it.

‘There’s a gap in the market for this kind of work’

“We’ve just taken on an engineer who’s spent the last eight years working for a hydraulics firm.

He understands both hoses and

“For him to turn around and turn a small hose job into a major hydraulics job is

the hydraulics within them. He will become our master and then he can teach the other people here. “You need qualifications and you need to be registered. All that is in process because we want to stand out from the crowd. It may take us 18 months or two years, but we will do it.” Communication Ian believes communication is critical. “I tell the MSSTs that if ever there’s an issue, not to leave the site but to communicate with me. There will always be a way round it. “I say, ‘Stop and think about why you can’t do it. Send me a photograph, call me and we will work from there.’ “We say to our engineers, ‘The first thing you do when you arrive on site is take a photograph and assess the job.’ We can then ring our customer and let them know if it’s site damaged so they can then say, ‘OK, carry on.’” The combination of leadership, experience, excellent customer service, a can-do attitude and new blood mean Pirtek South Wales is rapidly regaining the confidence of customers new and old in the region.

@

“What Jason’s doing in his other centres, we have now introduced here in Pirtek South Wales. We offer full hydraulics. When you ring us you can have a hydraulic hose, you can have a hydraulic pump or both – it’s just one call.” Teamwork Ian is very happy with his team. “We’ve got a good bunch of MSSTs. We work as a team and if they get stuck on site they know they can pick up the phone and speak to somebody who has the experience.

From: Date: 1 February 2019 at 16:11:07 GMT To: CC: Subject: Recognition for Lloyd Breen

Hi, We have recently used the Swansea Pirtek branch a number of times to assist us in changing out general fuel, cooling and oil pipes on our generator sets and I thought the service provided by Lloyd should be praised. He has always been punctual, friendly and polite and really made the task go as smoothly as possible while always keeping comms on any snags delays etc, even following up with emails to check we were happy with his service. He really is a credit to your company. :) We will be using more of your services over the coming months and I have every confidence that when we do the service will be of a high standard if Lloyd is involved. I must also mention the service was second to none when I popped in over the festive period for some pipes at short notice near finishing time and again there was a can do attitude and approach from your staff there. Many thanks and I look forward to dealing with you again. Kind regards,

UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu

12

M A G A Z I N E

still is the benchmark in hydraulic hose replacement. While many others have tried to copy the model, no one has been successful in offering the level of support, service and coverage that Pirtek does. The future is bright but I understand that I need to get the basics right and offer the customer unparalleled support on core products and services before we are ready to diversify into extra systems support and other areas as some branches are already doing. This approach will strengthen Pirtek’s standing in my local area and potentially beyond that. This cannot be achieved by a franchisee alone and I will be calling upon the experience and support of my neighbouring centres and the team at Pirtek UK. There also needs to be a support structure of motivated staff who keep the interests of the business close to their hearts and they need to be supported, developed and rewarded for their efforts as the business grows. I feel extremely lucky to have a great team of staff behind me who really care about the business and delivering exceptional customer service. Working with them, I couldn’t ask for a better starting point in my journey as a business owner and Pirtek franchisee.

My road to becoming a franchisee by Stuart Brown

Stuart Brown recently took on the Pirtek Wigan franchise

In the last few years I have become increasingly motivated to own my own business so that I could have more control over the service that I offer while being in the driving seat as the business evolves. I spent several years considering what I would like to do and how; investigating a number of options and coming to the conclusion that I wanted the support and structure of working within a larger network. I also watched as some of the local Pirtek centres developed a technical capability that was far greater than during my previous time with them. I believe this level of service and support keeps the customer coming back. Pirtek has had its critics over the years and has had to learn as it evolved, however I believe that this is because Pirtek in the UK was and

after a 25- year career in hydraulics that began working as an MSST at Pirtek Slough I began my initial career with Pirtek as a centre assistant at Pirtek Slough in 1994 and became an MSST within a year. As I became more experienced, I started to cover the Heathrow area in 1998 before heading north in 1999 to start a new life with my wife in Manchester. Initially I worked at Pirtek Preston before moving to Pirtek Manchester, where I worked for three years. On a number of occasions I was asked by customers to approach hydraulic issues that were at that time beyond my skill set. However, I developed a curiosity about hydraulic circuits and systems and really wanted to expand my knowledge. This eventually led to me leave Pirtek in order to work with a company that specialised in pumps, valves and motors, and component integration into systems. This was a role that I continued for 13 years until I felt it was time for a change and spent two years working with specialised high pressure and closed loop applications.

MSST Brian Murphy; Sales Manager, Ian Jeffrey; and MSST Nathan Docksey

UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu

13

24/7 Hydraulic Service

Cardiff – Strategic location

Pirtek South Wales reopened a centre in Cardiff in March, after a four-year absence from the city. The centre will be run as part of the South Wales group which also includes Swansea and Newport. South Wales is part of the larger collection of franchises owned by Jason Woods, including Pirtek Gloucester, Kidderminster and Worcester. Being part of a larger group of Pirtek franchises has clear advantages as each centre is able to share best practice as well as cooperate freely to cover a wider area than would otherwise be possible. The Pirtek South Wales centres have a particularly close working relationship and the precise boundaries are set to be adjusted in a few months’ time to allow maximum cooperation. Jason says, “It was always our plan to reopen in the capital of Wales but most of the work has been done within the last couple of months. “At the moment, Pirtek Cardiff is a satellite of the Newport centre but once it’s established, we will make it a separate company within our group.

UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu

14

M A G A Z I N E

“As the capital of Wales, it is essential that Pirtek has a presence in Cardiff and the city presents some great

“They have been sending a lot of emails as well as making phone calls to drum up business. We’ve had Nick and Paul out visiting customers and leafleting. In due course there will be a Pirtek UK sales blitz. They will also be re-approaching past customers.

opportunities,” says Jason, naming the huge Celsa steel foundry, the rail industry, docks and waste reprocessing services as potential prizes. “It is also a prime location for a trade counter,” he says. Centre Manager Steve Powell has recently returned to Pirtek from a competitor business, having worked at Pirtek Newport for three years up until 2014. Starting in February, he has overseen the refitting and stocking of the centre and is excited about its prospects. “The area Pirtek Cardiff serves is denser than Swansea and Newport and it is strategically positioned between them. Its location within the city ideally serves the city centre, bay and docks. This makes it a key part of the South Wales network.” Having been closed for four years, Pirtek Cardiff is now going hell for leather to regain old clients and generate new business and Steve has a strong team behind him. “We are working closely with Steve Penton and Paul MaGuire, Group Operations Manager and Business Development Manager respectively for South Wales; Pirtek UK Business Development Manager, Nick Edwards and of course our Franchisee, Jason Woods,” Steve says.

The work is mainly breakdown for now, says Steve, but he hopes to develop more longer-term contracts and maintenance work over time.

Richards, who recently returned to Pirtek after a short stay at competitor, Hydraquip, says, “It’s great to be back.” Pirtek Cardiff’s second MSST is Grant Williams, but in the capital city of Wales, there is plenty of scope for growth.

For the time being, Pirtek Cardiff has two vans and MSSTs, Ben

UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu

15

24/7 Hydraulic Service

Swindon – Packing power

Pirtek Swindon has been doing business with a customer at the cutting edge of waste management and sustainable power generation. Crapper and Sons Landfill Ltd started as a quarrying company in the late 1960s and then moving into civil engineering on the RAF base at Brize Norton.

and expanded into skip hire, which proved fruitful to the extent that the core of the business was sold to RMC Environmental in 2001, which in turn became part of Biffa. “At this point, it was thought that there was no future in landfill,” says Richard Crapper, Managing Director of Crapper and Sons. The company was more foresighted however, recognising that there would always be a place

in the ground for waste that could neither be reused, recycled or made to generate power. “The big companies decided they didn’t really want to run landfills because there was going be a lot of Energy From Waste. So they shut them, which made us busier again,” says Richard.

Working on sites that generated a lot of waste, the company took the opportunity

Having sold the major part of the business, the company moved to a large

UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu

16

Inverness

Aberdeen

24/7 Hydraulic Service

Dundee WE’RE BY YOUR SIDE. Pull-Out and Keep Our Centre List Perth Kinross Falkirk Glasgow Paisley Kilmarnock Edinburgh

Tyne & Wear

Dumfries

Penrith

Cleveland

York

Bradford

Leeds

Preston

Hull

Wakefield

Oldham

Manchester

Liverpool

Doncaster

Wigan

Lincoln

Ellsemere Port

Sheffield

Nottingham Mansfield

Stoke

Norwich

Derby

Leicester

Shropshire

Burton-upon-Trent

Peterborough

Wolverhampton

Coventry

Birmingham

Oldbury

Cambridge

Rugby

Northampton

Redditch

Worcester Kidderminster

Ipswich

Milton Keynes

Luton

Harlow

Gloucester

Slough/Heathrow Oxford

Basildon

Swansea

Newport

Cardiff

Reading

Medway

Swindon

rrock

Westbury

Bristol

Guildford

Ashford

Crawley

ith

Portsmouth

Ferndown

Exeter

Southampton

Poole

Plymouth

Isle of Wight

24/7 Hydraulic Service

Inverness

Covering the entirety of the United Kingdom.

Aberdeen

Dundee

Perth

Kinross

Falkirk

Glasgow

Edinburgh

Paisley

Kilmarnock

Tyne & Wear

Dumfries

Penrith

Cleveland

Belfast

York

Bradford

Leeds

Preston

Wakefield

Oldham

Manchester

Liverpool

Don

Galway

Wigan

Ellsemere Port

Sheffield

Dublin

Nottingham Mansfield

Stoke

Derby

Burton-upon-Tr Leice

Limerick

Shropshire

Wolverhampton

Coventry

Birmingham

Waterford

Oldbury

Rugby

N

Redditch

Cork

Worcester Kidderminster

Milton Keyn

M25

Gloucester

Reading Slough/Heathrow Oxford

Swansea

Newport

Cardiff

Watford

Swindon

Leyton

Thurrock

Westbury

Bristol

Gui

Kings Cross

Park Royal

Docklands

Erith

Portsm

Greenwich

Ferndown

Isleworth

Exeter

Southampton

Poole

Mitcham

Plymouth

Isle of Wight

PAISLEY 0141 849 0404 PARK ROYAL 020 8961 0333 PERTH 01738 635 555 PETERBOROUGH 01733 893 466 PLYMOUTH 01752 511 010 POOLE 01202 681 681 PORTSMOUTH 02392 382 221 REDDITCH 01527 521 933 SHEFFIELD 01142 493 666 SHROPSHIRE 01952 200 678 SLOUGH 01753 550 077 SOUTHAMPTON 023 8033 7737 STOKE 01782 206 206 SWANSEA 01792 310 031 SWINDON 01793 512 500 THURROCK 01708 869 696 TYNE & WEAR 0191 487 9996 WAKEFIELD 01924 365 300 WATERFORD 00353 5137 4000 WATFORD 01923 256 733 WESTBURY 01373 822 073 WIGAN 01942 230 111 WOLVERHAMPTON 01902 862 000 WORCESTER 01905 757 111 YORK 01904 693 866 PRESTON 01772 620 111 READING 01189 584 458 RUGBY 01788 494 003

HARLOW 01279 427 300 HULL 1482 217 222 IPSWICH 01473 688 288 ISLEWORTH 020 8847 5095 ISLE OF WIGHT 01983 528 000 KIDDERMINSTER 01562 753 770 KILMARNOCK 01563 521 166 KINGS CROSS 020 7700 1819 KINROSS 01577 865 855 LEEDS 0113 244 2700 LEICESTER 01162 547 745 LEYTON 020 8556 9500 LIMERICK 061 305569 LINCOLN 01522 697 698 LIVERPOOL 0151 933 9000 LUTON 01582 597 050 MANCHESTER EAST 0161 785 9100 MANCHESTER 0161 877 0000 MANSFIELD 01623 555 500 MEDWAY 01634 297 080 MILTON KEYNES 01908 565 500 MITCHAM 020 8640 6565 NEWPORT 01633 868 655 NORTHAMPTON 01604 499 644 NORWICH 01603 744 544 NOTTINGHAM 01159 850 081

ABERDEEN 01224 225 588 ASHFORD 01233 502 090 BASILDON 01268 522 633 BELFAST 02890 369 522 BIRMINGHAM 0121 327 8678 BRADFORD 01274 739 300 BRISTOL 01179 820 056 BURTON UPON TRENT 01283 545 666

Hull

aster

Lincoln

CAMBRIDGE 01223 835 222 CLEVELAND 01642 611 111 CORK 00353 21421 0990 COVENTRY 02476 633 797 CRAWLEY 01293 571 707 CUMBRIA 01768 210 055 DERBY 01332 205 000

Norwich

ter

nt

Peterborough

DOCKLANDS 020 7474 8197 DONCASTER 01302 881 115 DUBLIN 00353 1456 4822 DUNDEE 01382 819 988 EDINBURGH 0131 554 1445 ELLESMERE PORT 0151 357 3574

Cambridge

rthampton

Ipswich

s

Luton

Harlow

Basildon

Medway

ERITH 01322 350 400 EXETER 01392 499 030 FALKIRK 01324 611 444

dford

Ashford

GALWAY 00353 91 730 530 GLASGOW 0141 641 4422 GLOUCESTER 01452 881 861 GREENWICH 020 7237 8230 GUILDFORD 01483 454 546

Crawley

uth

OLDBURY 0121 552 3355 OXFORD 01865 711 323

Inverness

Aber

Dundee

Perth

Kinross

Falkirk

Glasgow

Edinburgh

Paisley

Kilmarnock

Dumfries

Penrith

Belfast

Presto

Live

Galway

Ellsemere P

Dublin

Limerick

Waterford

Cork

M25

Gloucester

Swansea

Newport

Cardiff

Watford

Leyton

Thurrock

Bri

Kings Cross

Park Royal

Docklands

Erith

Greenwich

Isleworth

Exeter

Mitcham

Plymouth

M A G A Z I N E

een

site outside Swindon, next to the M4, on which it receives, sorts and disposes of waste in various manners. “In 2006, we got planning permission for composting, wood recycling and sorting waste in the yard,” says Richard. Green waste is made into a British Standard compost on site, Richard says. “It comes in and gets shredded within five days of coming on site and put into a windrow. The windrow then gets turned once a week for 12 weeks and then we screen out the compost at 12mm, below which the product goes out to be tested and sold.” One of these power stations will be fed by a ‘gasifier’, which heats woodchip to around 1,000 degrees, producing low grade methane and charcoal and disposing of waste wood in the process. “What happens is the wood breaks down and the gas comes off. It’s anaerobic so it’s not burning, it’s making a charcoal,” says Richard. Once the gasifier is up and running, no wood will be exported off the site and it and the gas-fired power station will generate enough electricity to supply the local town of Wootton Bassett. While the gasifier and associated power plant are in the commissioning process, Crapper and Sons is still sending wood to five power stations, giving some idea of the scale of the operation. Hull York Cambridge Reading Lut n Harlow Slough/Heathrow Oxford Coventry Rugby Milton Keynes Birmingham Burton-upon-Trent Peterborough Leicester Stoke Derby Nottingham Ma sfield Lincoln Bradford Leeds Wakefield Doncaster Sheffield Manchester Northampton However this was not the full extent of Richard’s ambition. Cleveland “We’ve got three Energy From Waste power stations on site.”

it is fed into a V20 spark engine to generate electricity.

The relationship is obviously a close one. “Richard will actually pitch up with a dirty hose in his hand at times. That’s the type of guy he is. He’s not scared of getting dirty.” Richard explains what it is that has made him stick with Pirtek all these years. “The reason we use Pirtek is that we’ve got a lot of processing machines; you’re in Swindon, which makes it really easy, but we get a good quality of product and service. “We have used other companies, but you always find that might be a problem. We don’t get problems with Pirtek.” Pirtek Swindon’s work with Crapper and Sons is the success story of a long-standing business relationship in an innovative sector that will reduce waste and cut carbon emissions at the same time.

Between the sorting, processing and the landfill site, all of this waste management and disposal equipment requires servicing. “They’ve got grabbers, conveyor belts, dozers on the landfill,” says John Kordula, Centre Manager of Pirtek Swindon. “They’ve got quite a lot of new kit up there so a large proportion of our work with them is down to accidental damage as opposed to wear and tear. They do stay on top of their machines and keep them very respectable.” While Pirtek Swindon have been working with Crapper and Sons for at least 25 years, the relationship is not a static one. “Nowadays they have got their own fitters so they use the trade counter a lot, but we do site work for them as well.”

Tyne & Wear

Oldham

pool

Wigan

rt

Norwich

Shropshire

Wolverhampton

Oldbury

Redditch

Worcester Kidderminster

Ipswich

Basildon

Medway

Swindon

Westbury

tol

Guildford

Ashford

After the gas is taken off, it is filtered, cleaned and cooled, from which point Crawley

Compost in production on-site

Portsmouth

Ferndown

Southampton

Poole

UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu

Isle of Wight

17

24/7 Hydraulic Service

Kinross – Turning lead into gold

Pirtek Kinross has a long-term relationship with Wm Russell and Sons Limited, which has been in existence since 1932. The company was established in that year as a scrapyard and car breaker. It continued to make its primary money out of the metal trade until 1967 when Leslie Kay, William Russell’s grandson, started the skip hire side of the business. With an established business in scrap metal and having moved into skip hire, waste sorting and disposal was a natural step forward. “My father started the skips separately from the metal side of it and then it just all came together,” says Steven Kay, the fourth generation of the still wholly owned business. “It was a natural progression from scrap to the skip hire.”

The full-on sorting of waste for reuse and recycling came later, in the mid 1990s, around the time Steven entered the family business. Initially this was just picking out wood and metal, but plastic and cardboard were soon added to this. Wood is either sent to Steven’s Croft wood fired power station near Lockerbie, which is the largest biomass plant in the UK, or, if it’s suitable, is made into chipboard. Another significant element of waste that is sorted on Wm Russell’s site is PVCu window frames, which are sent to be recycled, while rubble is sent to be used as hardcore Most of this waste comes from building sites, with a small amount of domestic waste as well.

Steven and Liam Kay with Pirtek Kinross’ Ally Thomson

UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu

18

M A G A Z I N E

“Only about one per cent of the waste that comes in here goes to landfill, if that,” says Steven. “That’s carpets and mattresses, that kind of thing, complex structures with more, different materials bound together.” Wm Russell and Sons started working with Pirtek at around the time it began recycling in the 1990s. “We were still doing a few scrap cars at that time, 24 years ago... I don’t think my dad would have regularly used anyone else,” says Steven. Ally Thomson, general manager at Pirtek Kinross, interjects, “Your dad did tell me he was going to give one of the competitors a try but I remember him coming back to me later and saying ‘I’ve tried them out but at the end of the day, I’m just not getting the service.’” Steven agrees, saying, “We have built up a relationship over the years. We’ve got to have trust between us or it wouldn’t work.

With an MSST permanently on call, Pirtek promises 24-hour service. However, this is not the primary concern for Wm Russell. “We’ve got articulated lorries down in Hartlepool that stay overnight so if anything happened down there, they might need help, but usually they’re parked up at that time. “If they do need something done at eight o’clock at night, unless it’s desperate we try to leave it for the morning. “The best thing for us is probably the one hour expected arrival time. We very much appreciate Pirtek’s commitment to be as fast as possible.” Pirtek expects its engineers to arrive within an hour in normal circumstances. This obviously depends on many factors such as the relative location of the site and the mobile workshop, traffic and workload. The important thing is communication, Ally says.

“I’ve hammered it into our guys that if we cannot make it and we know we can’t make it, we have to tell you. There’s nothing worse than sitting there thinking, ‘Come on, come on, what’s happening?’ “I’ve always said if you realistically think it’s going to be an hour and a half or two hours, you’re better saying that. It gives the customer options.”

UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu

19

24/7 Hydraulic Service

Ally understands his customer’s needs and the different ways in which he can solve their problems. “Our MSSTs have got to know you guys, they know what you’re doing and how you’re doing it and they know that when a truck’s down or your grab’s down… they are conscious of it, we’re conscious of it.” The skip hire company uses a wide variety of equipment, all of which is critical to its work. These include everything from the skip lorries, to forklifts, bulldozers, 360 degree grabbers, bailers and ultimately, the picking station at the top of the conveyor belt. “When the machines go down they’ve got to be up and running, near enough straight away. If your conveyor belt goes down, your guys are not working. That’s why we try and push the one- hour service.” In the unlikely event that it proves impossible for the MSST to get to the site in a reasonable time, both sides understand that there are alternatives.

“Sometimes you can take a hose off and bring it up to us or if the machine is moveable, you bring that. “We’ve also delivered hoses to Wm Russell so that you also had a stock of them here and could do it yourself if necessary.” Aside from reactive maintenance, Pirtek also carries out a degree of preventative work at the site and this is a service that they would be keen to take further.

degree by marking up all the hoses and creating a hose register, which enables us to replace hoses in advance of catastrophic failure.” Steven sums up his business by emphasising that it’s a family firm that remains wholly owned and is now in the hands of its fourth and fifth generation. While it has a strong heritage, it is keeping up with the times and is one of the first skip hire companies to enable online hire using PayPal (www.wmrussell.co.uk). With a 25 year relationship with Pirtek, the Kinross franchise is clearly coming up with the goods.

“We inspect the machines every six weeks. We can take this to the next

UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu

20

M A G A Z I N E

It was not a short or easy process to gain the Gold membership but Ben considers it worthwhile. “Much of the application is done through an online portal and it’s taken three years to get to this point. It will be updated as and when the various policies need renewal, such as our insurance cover or new ISO accreditations, including ISO 10,001, which will soon supersede ISO 9001.” Andy chips in, “Ben’s got the patience that he will spend the time on it. He is meticulous, very methodical.” Much of the procedure for Constructionline is completing online portal questions. Depending on the level you’re aiming for, they will ask for more supporting documentation. “It can take a while to understand what they are asking for in certain questions,” says Ben. “Some of them aren’t that

Edinburgh – Gold member

that we have achieved certain levels of accreditation.

“These include health and safety, environmental procedures, standard ISO procedures and others we have identified such as our accreditation to ISO 18001 (health and safety), as well as our business standing.” Andy Tait, General Manager at Pirtek Edinburgh says, “It’s all about the depot, the quality of the work that’s carried out at the depot and the standard of work that all the Pirtek centres comply to.” Ben continues, “This means that potential customers don’t have to do any further checks. They know that our systems, in terms of hose replacement, the systems that Pirtek uses are over and above any other company in the country.” The requirements apply both to the practical application of Pirtek’s service and the back office. “Business practices such as finance and procedures used for anti-slavery and anti-bribery are all checked and verified as being above board. Accreditation to all these standards and agencies is important for us as a business. It gives customers peace of mind and should exclude people who are not accredited. “This makes it a sensible economic decision for us, putting us to the top of the list of suppliers.”

Ben Jones with Pirtek’s Top 10 Growth certificate

Several Pirtek Edinburgh employees are keen motorbike racers

Ben Jones, Franchisee of Pirtek Edinburgh recently achieved Constructionline Gold membership, an accreditation that gives his franchise access to data that allows him to actively generate new business, and potential customers to verify and have confidence in his abilities and practices. This includes SSIP (Safety Schemes In Procurement) registration and prequalification checks for key legislative areas. He also recently acquired the Acclaim Certificate of Health and Safety Accreditation, also under the umbrella of the SSIP scheme. “Constructionline is a prequalification agency,” Ben says, “effectively an approved suppliers system ensuring that customers who use the system can check quickly and conveniently

UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu

21

24/7 Hydraulic Service

straightforward. To answer them you need to really get into your head what it is that they’re asking for.” There are four levels of Constructionline: bronze, silver, gold and platinum. “The platinum level is more for major contractors and large infrastructure projects and is above anywhere we need to be,” explains Ben. “Companies like Balfour Beatty, Forth Ports and Murphy Plant insist on Gold level accreditation, so if your business doesn’t have it, you shouldn’t get work from them. “The same goes for SSIP. Each centre should be accredited to an appropriate level where their customers can have confidence in them. “Gold membership is a big advantage when bidding for work from larger companies,” Ben says. “Certain customers pay Constructionline for accredited information, meaning we have an advantage in getting work from them.” These include Herriot Watt University, Balfour Beatty, Murphy Pipeline and Forth Ports. “Another accreditation we have is Avetta, which is a little different to Constructionline,” Ben says, “in that it is a multi-site accreditation whereby Pirtek UK and Jim Imrie complete the bulk of the documentation. “This gives companies like Tarmac, Cemex and Aggregate Industries a similar level of information, giving them the peace of mind that the Pirtek franchisee has taken steps to minimise health and safety risks, provide efficient long term paperwork and protect the environment.” The health and safety aspect of Constructionline Gold membership falls under the aegis of SSIP, Ben says.

“The umbrella over these agencies is Safety Systems In Procurement, a government run scheme where you have to achieve a certain level of paperwork, a certain level of insurance and standards to be accepted.

Some firms don’t want to get involved because it’s just more paperwork but it’s not going away. “This business is registered, meaning I can quote for larger contracts via their tender system. It’s hugely important that they know that they have a system in place that verifies that the contractors

“The SSIP scheme should in theory cover almost all business that’s done in the UK.

24/7 Hydraulic Service

Congratulations to Ben Jones of Pirtek Edingburgh for successfully passing his Constructionline Gold Certificate

CONSTRUCTIONLINE GOLD CERTIFICATE Constructionline is a register for pre-qualified contractors and consultants used by the construction industry of the United Kingdom. The database contains details for over 46,000 suppliers and is accessed by more than 4,000 buyer organisations. Constructionline provides procurement and supply chain management services, helping buyers source suppliers. As well as its database, Constructionline hosts a number of Meet the Buyer and supplier engagement events across the UK.

Gold membership also includes a Health and Safety SSIP Certificate .

UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu

24/7HydraulicService

Or download our FREE PIRTEK APP

Follow us on

UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu

22

Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32

Made with FlippingBook - professional solution for displaying marketing and sales documents online