In the Pipeline Q2 2019

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understand why and things become much easier.”

Swansea – Reputation building

Right first time “Our mentality is to nail it first time. If we make an order and the stuff comes in wrong for whatever reason, we talk to our suppliers and send the parts back even if there’s a small charge.” Never turn anything down “You’ve got to be responsive. You can’t just rely on one product. My mentality is that if a customer is prepared to pick the phone up and ring Pirtek, we should complete the job or do as much of it as we possibly can.

Ian Mills has worked at Pirtek Swansea for more than 17 years in total and has seen many changes both nationally and in the Swansea franchise. As Pirtek has developed, the range of jobs franchises are willing and able to take on has broadened and since the Swansea franchise was taken on by Jason Woods there has been a real can-do attitude about the place.

“I’ve come back after being away for 14 years and now that Jason has taken over it’s nice to work for somebody who runs the Pirtek franchise the way it’s supposed to be run. “Jason knows exactly how he wants to do things and some people might find that difficult at first. But once you start doing it how he wants it, you

“We had a customer this week who said, ‘I’ve been to another company, I told

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