24/7 Hydraulic Service
Ally understands his customer’s needs and the different ways in which he can solve their problems. “Our MSSTs have got to know you guys, they know what you’re doing and how you’re doing it and they know that when a truck’s down or your grab’s down… they are conscious of it, we’re conscious of it.” The skip hire company uses a wide variety of equipment, all of which is critical to its work. These include everything from the skip lorries, to forklifts, bulldozers, 360 degree grabbers, bailers and ultimately, the picking station at the top of the conveyor belt. “When the machines go down they’ve got to be up and running, near enough straight away. If your conveyor belt goes down, your guys are not working. That’s why we try and push the one- hour service.” In the unlikely event that it proves impossible for the MSST to get to the site in a reasonable time, both sides understand that there are alternatives.
“Sometimes you can take a hose off and bring it up to us or if the machine is moveable, you bring that. “We’ve also delivered hoses to Wm Russell so that you also had a stock of them here and could do it yourself if necessary.” Aside from reactive maintenance, Pirtek also carries out a degree of preventative work at the site and this is a service that they would be keen to take further.
degree by marking up all the hoses and creating a hose register, which enables us to replace hoses in advance of catastrophic failure.” Steven sums up his business by emphasising that it’s a family firm that remains wholly owned and is now in the hands of its fourth and fifth generation. While it has a strong heritage, it is keeping up with the times and is one of the first skip hire companies to enable online hire using PayPal (www.wmrussell.co.uk). With a 25 year relationship with Pirtek, the Kinross franchise is clearly coming up with the goods.
“We inspect the machines every six weeks. We can take this to the next
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