111 Woodwinds Industrial CT, Cary, NC 27511 • (919) 461-0010 • www.kellywindowanddoor.com • DECEMBER/JANUARY 2019
Living Our Purpose
THROUGH THICK AND THIN, WE SERVE PEOPLE WELL
T he new year provides the perfect opportunity to reflect on 2018. On personal and professional levels, we’ve had accomplishments and challeng- es over the past year. One challenge that has become very real across the U.S. in many professions — electricians, woodworkers, and even window and door services — is an extreme shortage of workers. At Kelly Window & Door, we’re rising to meet this challenge. Our purpose — “Serving People Well” — and our core values inform everything we do.“This year is the biggest year we’ve had,” Owner Mike Kelly says. “We’ve had a lot of great clients choosing us for their window and door projects.”With potential clients wanting our service, our company has tackled the worker shortage challenge with enthusiasm. Our training programs develop our team members into hardworking craftsmen, allowing them to pro- vide the customer service our clients deserve. When we hire a new employee, our team leaders work hard to train them to learn our core values and purpose by heart. As a company, we’re quickly growing, and we need high-quality individuals who are ready and willing to serve people well. “You can’t roll out of bed and suddenly decide you’re going to serve people well. It takes effort and maintenance every single day. You have to do it over and over again to get outstanding results.”
and companies that throw Christmas parties, but it can be a hard to get everyone together. That’s why we prefer to have an appreciation dinner around Thanksgiving. It’s important for us to take the time during the holidays to thank everyone who works here and lives our purpose and core values. They’re all such outstanding people.” Our training and programs wouldn’t be successful if we didn’t have team members willing to put time and effort into them.“You can’t roll out of bed and suddenly decide you’re going to serve people well. It takes effort and maintenance every single day. You have to do it over and over again to get outstanding results.”
“When I talk about getting everyone here to use our seven values and to follow our purpose of serving people well, I mean to use each of them as a meas- uring stick for everything we do,” Kelly states. In our office, all the questions asked and choices made are aligned with our seven values — Positive Attitude, In- tegrity, Teamwork, Consistency, Humble, Hungry, and Smart. “If someone is faced with a question, we set it next to each of our core values. If the answer aligns with them, roll with it. If not, do something different.” Because our staff puts so much effort into serving people well, it’s only natural that we thank them in the best way we can. “There are a lot of businesses
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Referral
PROGRAM
Did you know that you could earn $100 for every friend or family member you refer to Kelly Window & Door? As long as your friend tells us that you referred them, we will send you a $100 check when they make their purchase. We have clients who have made some serious cash doing this! So when your friends mention that they need to replace their windows or doors, be sure to tell them that you recommend Kelly Window & Door!
Thank You All for Your Kind Words Here’s What Our Clients Have to Say
“Our experience with Kelly Window & Door was beyond reproach. We were thoroughly impressed by the quality of our new windows, as well as the professionalism and care displayed by each employee we met. Every aspect of our window replacement was exemplary. We have never had a better experience with any other company.”
“We have already referred you to our neighbors! Great windows and great installation — we can’t thank you enough. We keep a folder of contractors that we are satisfied with, and you are at the top of the folder! We love our new windows!”
–Patty, Apex, NC
–Jim and Gay Adams, Cary, NC
“Probably the most professional contractor that I have worked with in the past 10 years. Amazing team who puts the customer first.”
“I highly recommend Kelly Window & Door. They worked very hard to get my replacement door installed within my timeframe. Both the sales rep and the install team were great to interact with.”
–Sharlene Simon, Durham, NC
“The crew was exceptional! They kept me informed and were very professional, courteous, and friendly.”
–Bob Bolch, Apex, NC
–Renee, Cary, NC
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Characteristics Our Seven Core Values
At Kelly Window & Door, our team members strive to display our seven core values. Each of these values is the driving force behind our purpose of serving people well. Here are our core values and the characteristics each of our team members exhibit. Team Members Strive to Display:
3. Teamwork
6. Hungry
• Commitment to greatness • Patience • Fostering respect and cooperation
• Always looking for more; more to do, more to learn, and more responsibility to take on • Never needing to be pushed to work harder • Self-motivated and diligent • Constantly thinking about the next step and opportunities • Having common sense about people • Knowing the impact of words and actions • Knowing what is happening in a group situation • Knowing how to deal with others in the most effective way
4. Consistency
• Maintaining an unwavering standard of excellence
1. Positive Attitude
Team Members Strive to Be:
7. Smart
• Respect • Kindness • Desire to please • Care
5. Humble
• Quick to point out the contributions of others • Slow to seek individual attention • Defining success collectively, not individually • Emphasizing team over self
2. Integrity
• Honesty • Genuineness • Trustworthiness
Prime Rib Holiday Roast Ingredients: • 1 bone-in prime rib (6–7 pounds) • 8 cloves garlic, thinly sliced
Hiring Announcement
Do you know someone who likes to work with their hands, loves to learn new skills, and loves to work outside? If so, an installation job with Kelly Window & Door might be just for them. Our installers receive industry-leading training as they work through our four-tier Craftsman Program. This program allows us to hire two kinds of installers: experienced and new. Experienced installers will be placed on the appropriate level of the Craftsman Program based on their level of expertise. New installers will start from square one and learn the art of window and door installation under some of the most skilled installation trainers in the industry. A job with Kelly Window & Door is not just a job — it’s a career. Excellent pay and benefits, an outstanding culture, and rewarding work keep our team members here for years. If you know someone who works hard, is smart, loves the outdoors, and is ready to take their career to the next level, please let them know about our opportunities.
• 1 tablespoon fresh thyme, chopped • Salt and freshly ground pepper, to taste
• 2 cups red wine • 4 cups beef stock
Directions:
1. 30 minutes before cooking, remove roast from fridge and let sit until it reaches room temperature. 2. Heat oven to 350 F. 3. Make small slits in prime rib and stuff with slices of garlic. Liberally season with salt and pepper. 4. Place a rack inside a roasting pan and roast prime rib for 2 hours, until medium-rare. 5. To make au jus, place roasting pan with drippings from roast over 2 burners on high. Add wine and scrape pan as liquid reduces. Add beef stock and cook until reduced by half. Finally, sprinkle in thyme. 6. Slice roast and serve topped with au jus. Inspired by Food Network
Learn more at KellyQuality.com/jobs .
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111 Woodwinds Industrial CT, Cary, NC 27511 • (919) 461-0010 www.kellywindowanddoor.com
INSIDE This Issue Our Dedicated Team Lives Our Values PAGE 1
Referral Program PAGE 2
Testimonials PAGE 2
Our Seven Core Values PAGE 3
Holiday Roast Prime Rib PAGE 3
Everything You’ll Need for an Ugly Sweater Christmas PAGE 4
UGLY SWEATER PARTIES A FUN TREND YOU CAN EASILY FOLLOW!
It’s speculated that the first ugly sweater party took place in Vancouver, Canada, back in 2001. Since then, the trend has become one of the most popular holiday party themes. Come Thanksgiving, you’ll start to see racks in all types of clothing stores lined with hideous sweaters. If you’re ready to jump on the ugly-sweater-party bandwagon this Christmas season, here a few things to keep in mind.
Your Very Own Ugly Sweater Ugly sweaters come in all shapes, sizes, and prices. You can head to H&M or a local thrift store to pick one up. However, if you have a sweater that’s been cozied up for years in the back of your closet or a drawer, now’s your chance to give it new life. Arm yourself with a hot glue gun, thread, and needle, and patch Santa, Rudolph, or Frosty on it. And let it be known that an ugly sweater isn’t complete without sparkles, beads, and sequins galore. What Exactly Is an Ugly Sweater Party? It’s rather simple — slip on your favorite Christmas sweater, gather all your friends and
family members, make sure there are plenty of refreshments and games, and you’re guaranteed to have a top-tier party. A few ugly-sweater- themed games that should be on the agenda include an ugly gift exchange, which is similar to the white elephant exchange, except with the gaudiest gifts you can find; an ugly photo booth, complete with terrible, tacky props; and, of course, an ugly sweater contest. This is the only time of year when slipping into a lurid red sweater with a stuffed Santa sewn on the front is considered trendy. So adorn yourself in the frumpiest, tackiest sweater you can find, and have some fun this December!
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