CONNECTIVITY
How to connect to Wi-Fi
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OnAir
EmiratesWiFi
A380 B777
A350
Activate airplane mode
On the A380 & B777 , connect to the OnAir Wi‑Fi network after take-off. You can also launch the Wi-Fi portal by scanning the QR code above or visiting onairwifi.com .
On the A350 , connect to the EmiratesWiFi network after take-off. You can also launch the Wi-Fi portal by scanning the QR code above or visiting emirates-wifi.com .
Log in with your date of birth, seat number (as printed on your boarding pass) and email address to get free connectivity based on your travel class or Skywards tier.
and turn on Wi-Fi . 1
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You can also choose a Wi‑Fi plan and select from different payment options, including Apple Pay. 4
Whole-Flight Plan
Chat-Only Plan
30-Minute Plan available in selected regions
Unlimited texting and chatting
Unlimited data
Unlimited data
Web-browsing + email
Web-browsing + email
Web-browsing + email
Sending photos and videos Media streaming (YouTube, Netflix, etc.)
Media streaming (YouTube, Netflix, etc.) Sending photos and videos
Sending photos and videos Media streaming (YouTube, Netflix, etc.)
Until we land Time limit:
Until we land Time limit:
30 minutes Time limit:
Typical bandwidth on board varies between 1 and 3Mbps. This is shared among all users.
Streaming services, which are bandwidth intensive, are blocked on board, so that more passengers can enjoy a better connected experience.
Connectivity depends on many factors and cannot be guaranteed in all areas.
If you’re flying between Dubai and North America, you can expect an interruption of connectivity services over the polar region.
Mobile and data-roaming coverage are available on 777s. MOBILE AND DATA ROAMING
HOW TO OPTIMISE YOUR INFLIGHT WI-FI EXPERIENCE • Close inactive apps. • Disable app/software updates and cloud backups. • Enable low-data mode. • Pause Wi-Fi session before leaving device idle. • Disable any VPN.
Data-roaming charges can be very expensive. To avoid unwanted data- roaming charges, we recommend turning on Airplane Mode and using our inflight Wi-Fi instead.
Please note that for technological reasons, we are unable to provide Wi-Fi and mobile phone services on every flight or guarantee them as fault-free. Emirates’ liability is limited accordingly. If you would like to report a problem, please contact cs@sita.aero for OnAir, or passenger.care@viasat.com for Viasat.
Head to
Wi-Fi for more details on the Wi-Fi coverage.
*Wi-Fi coverage is available on most flights. Mobile and data-roaming coverage are only available on 777s.
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