Kiosk employees at a September company barbecue.
company has been doing over the last year. It's also a time for employees to be involved in strategic planning and company direction for the coming year. Lynam says they always include a bit of fun at their events and host a couple of full-day outings that are simply for recreation. “I think people really appreciate the opportunity to come together in person,” she says. “Having the other folks who might be remote workers come in and have a chance for all of us to be together is a great opportunity.” Lynam has been with the company for 12 years and says she believes the supportive culture at Kiosk helps with employee retention. “We have always received that feedback when we talk to people, whether they're coming in or even for those who move on, that they appreciate the flexibility and the company's willingness to provide balance on a regular basis,” she says. “I think it helps us retain a lot of awesome employees.” It has also helped Kiosk attract good talent. “Coming out of the pandemic, as we recruited, we were finding those folks who were ready to get back to in-person working and wanted that opportunity, but maybe a balance,” she says. “So that hybrid option was a win-win, you know, with a perfect balance for them.” “I certainly think that when employees feel like they have a voice and an opportunity to help determine how they work it helps them be as productive and efficient as possible,” Lynam says. “When employees are feeling supported and able to be productive and efficient that benefits the company,” Lynam says. “I think that also benefits our clients and we always want to keep that in mind too.”
It worked so well that the Kiosk leadership decided it was a beneficial way of operating. Once they were able to return to the office, Kiosk allowed employees to choose their own schedule— whether it was to work from home full time, in the office full time or a hybrid schedule. Many of its employees choose to work a hybrid schedule where they are in the office three days per week. “There were a good handful of folks who were ready to get back to that in- person opportunity while still retaining time they can work from home,” Lynam says. The ability to work from home is just a part of the culture that Kiosk supports, which is focused on flexibility, but thrives on collaboration. Part of that strategy involves a good social atmosphere between the employees. “Our owners are super cognizant of the fact that it's important to spend time together that's just for fun,” Lynam says. “That helps us to work together the rest of the time.” Kiosk hosts a
few full-day events every year, as well as things like one- hour Zoom meetings with a trivia contest. “During the pandemic, we did that a lot so that we could continue to connect even though we were fully remote,” Lynam says. In the spring they host a daylong event called Kiosk Forward with a look into how the
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Scott Technology Group also sees that bigger picture when taking care of employees. The Rohnert Park-based company provides copiers, electronic document management and service plans to help businesses with technology needs.
Susi Lynam, of Kiosk marketing in Novato.
30 NorthBaybiz
November 2024
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