TITLE:
Onboarding Specialist
REPORTS TO:
Manager, Customer Onboarding
CENTEGIX™ innovates technology to enrich and save lives. Our award-winning CrisisAlert™ platform is an IoT crisis management solution that utilizes mobile and desktop applications along with a mesh network of smart ID badges, strobes and locator beacons to provide campus and district-wide protection. Instant communications through audio and visual cues assist in a rapid and proportional reaction to any incident or crisis. CrisisAlert™ is a force multiplier, allowing staff and security professionals to request assistance and implement lockdown protocols from anywhere. We go well beyond the limitations of legacy communications devices and single- dimensional apps, because in a crisis: Every. Second. Matters.
PURPOSE:
You have the opportunity to make a real difference! Join a passionate, technology savvy team with a mission that is truly life- saving. As an Onboarding Specialist, you are the face of CENTEGIX™ and will act as the primary point of contact for new clients, providing a high-touch onboarding experience for their CrisisAlert solution, from the initial introduction call, through the information collection, administrative and technical setup, to successful completion of their testing cycles and training of their end users. As an ideal candidate, you are passionate about putting the customer first. You are outgoing, organized and provide top-notch service to our customers over the phone, in person, and using written communications. You will play a key role in assisting l eadership to create and deliver the Customer Experience Strategy for CENTEGIX™ and provide input for continuous improvement across departments.
POSITION RESPONSIBILITIES:
• Onboard new customers, including training, account configuration support and launch readiness planning. Coordinate equipment installation with customer and Field Services team. • Create and lead Customer training sessions on using and configuring the CrisisAlert Platform, both virtually via webinars and onsite where required. • Partner with Customer Success Specialist to assist Customers with testing plans and ensure testing is scheduled, completed and issues resolved. • Create enablement materials to ensure your customers are leveraging the platform’s functionality to its fullest potential • Communicate regularly with sales team and partners to provide updates on onboarding status • Serve as the voice of the customer to prioritize feature requests and platform improvements during product discussions • Work with leadership to establish processes for onboarding and other customer lifecycle phases to ensure a superb customer experience.
REQUIREMENTS:
Strong project management skills
• • •
Training Experience a plus
Proven customer facing experience
• Strong experience with using Microsoft Excel, Word and PowerPoint or equivalent tools • Ability to multi-task, prioritize and manage time effectively • Excellent verbal and written communication skills, including leading meetings and presentations both in-person and virtually • Ability to multi-task, prioritize and manage time effectively
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