● Strong phone contact handling skills and active listening ● Familiar with CRM systems and practices ● Knowledge of and experience with using Microsoft Excel, Word and PowerPoint or equivalent tools ● Customer orientation and ability to adapt/respond to different types of customers ● Excellent communication and presentation skills ● Ability to multi-task, prioritize and manage time effectively ● High level understanding of the following technologies: IP Protocols (ICMP, UDP, TCP, ARP, Proxy ARP, DHCP); IP filtering and firewalls ● Experience troubleshooting Layer 1 / 2 Technologies including: ○ LAN Switching technologies including all Ethernet standards; Ethernet Layer 1 wire speed and duplex and, basic switch port configuration; ● Experience with Wireless technology (WiFi, Bluetooth, Zigbee, sub-GH) stacks
● Experience in the Linux environment. ● Knowledge of Python and Git, desirable ● Experience working in Network Operations Center environment
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