3. Demonstrate that you're actively listening. While you work on being patient and mentally engage, make sure your body language isn't sending a different message. Remove outside distractions that could naturally divert your attention. Put away your phone, move away from your computer, may be hold the meeting in a different location. 4. Clear up any confusion. As you listen, identify areas that sound vague or contradictory. Ask for clarification. Sometimes you can uncover critical information about the project or the process when you prompt a colleague to further explain a decision. 5. Summarize and paraphrase. At the end of a session, we should provide a concise summary of the conversation by paraphrasing what we heard the colleague say. When we summarize the message, we can confirm that we understand their intent, that we are on the same page, and we value their thinking.
By following these five steps, we can improve our listening style and make a positive impact on our coaching process.
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