2014 SaskEnergy Annual Report
Welcome Home
Content Overview
Content Overview
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Ways to Pay
Understand Your Bill
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Go Paperless
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Moving?
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Natural Gas Safety
Programs & Rebates SaskEnergy Network Members
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Contact Us
Contact Us Customer Representatives are here for you to answer any questions or concerns. Whether you need help with your billing, to report a gas leak, understand your energy usage or learn about our energy efficiency rebate programs, our Customer Representatives are here to help.
Account and Services
Online
1-866-499-9427 (Lloydminster ATCO Customers) 1-306-777-9200 (International) Monday to Friday: 8:00 a.m. to 4:30 p.m. CST Closed Weekends & Statutory Holidays ATCO GAS 24-hour Emergency & Safety line: 1-800-511-3447
Manage your natural gas account anytime, anywhere. View your current bill, payment history or sign up for equalized payments .
1. Sign In on your desktop or mobile device. Have no online account? Register now! 2. Download the SaskEnergy App on the App Store or Google Play.
Send Us a Message
Stay Connected With Us
Follow our social media accounts for energy saving tips, upcoming programs, corporate news and other important information.
Visit Our Website
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Know Your Account
Know Your Account Access and manage your account information at anytime through your SaskEnergy online account.
Your online account allows you to: • Receive text or email notifications regarding your SaskEnergy account • View your current and past billing information • Pay your bill by credit card • Sign up for Equalized or Pre-Authorized Payment Plans • Link multiple accounts to manage your bills
All features are now available on the SaskEnergy app. Download it today!
Ways to Pay Choose the payment method that best suits your preference.
Pre-Authorized Payment Plan (PPP)
Online Banking
Pay your bill online through your financial institution by visiting the ‘pay bill’ section. When adding SaskEnergy as a payee for the first time, you will need your 11-digit SaskEnergy account number.
Worry less about late payments by setting up pre-authorized payments. Your bill amount will be withdrawn from your bank account on the bill due date. Set up PPP.
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Ways to Pay
Equalized Payment Plan (EPP)
Credit Card
Pay your bill via credit card using Visa or Mastercard. When paying with a credit card, a 1.75% non-refundable service fee will be added to your payment amount. This fee is paid directly to our online payment provider. We do not take credit card payment over the phone or through email.
Prefer to pay your bill via cheque? No problem, you can send a cheque and SaskEnergy bill stub to:
If the property has 6 months of billing history, it is eligible for Equalized Payment Plan. Pay the same amount for 12 months. The equalized payment plan will be reviewed annually and may be adjusted if a rate change or increase in usage occurs. View more information.
SaskEnergy Box 6300 STN MAIN Regina, SK S4P 4J5
Do not send cash, correspondence, or notices to this mailing address.
Understand Your Bill The average billing period is 30 days. A late-payment charge will occur 25 days after the bill issue date. ATCO will send the natural gas meters reads directly to SaskEnergy, so you do not need to submit a read each month.
Account number
Total usage
Meter reading
Federal carbon charge
Current installment
How to reach us
Payment date Amount due
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Ways to Pay
Go Paperless It’s time to make life simpler. Declutter your space and help the environment. Paperless billing is a secure and easy way to receive your natural gas bill. By going paperless you will: • Receive an email when your bill is ready to view • See the same information and details as shown on a paper bill
• Have access to your billing history • You can also download your bill or export your billing information for accounting purposes
All features are now available on the SaskEnergy app. Download it today!
Mov ing to or within Saskatchewan? You can transfer/stop your existing account or start natural gas service online through ExpressAddress 24 hours a day, 7 days a week. This service is not applicable to properties in Lloydminister.
All you need is: • Two pieces of identification • 11-digit SaskEnergy account number
Visit
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Natural Gas Safety
Natural Gas Safety Detecting a Leak
If you smell natural gas, call ATCO Gas emergency line at 1- 800-511-3447 . Do not assume the issue has already been reported or someone else will call. Leave the area or home immediately. How do you detect natural gas? Follow your senses:
Nose
Eyes
• A n odour is added to natural gas so you can smell it • If you smell an odour, such as rotten eggs, sewer or skunk—it could be a gas leak
• You cannot see natural gas • If there is vapour, ground frosting or significant brown vegetation, it could be an indication of a gas leak • Watch for bubbling in wet or flooded areas
Carbon Monoxide Carbon Monoxide (CO) is an odourless, colourless, tasteless and invisible gas that occurs through combustion, or the process of burning. Any fuel-burning appliance can cause CO build-up, including fireplaces, furnaces or car engines. Excessive amounts of CO will form when there isn’t proper ventilation or an adequate air supply. CO poisoning can happen to anyone. In order to stay safe, a CO alarm is recommended as it will alert you to danger before physical symptoms of CO poisoning can appear.
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Your Home Energy Solutions
Your Home Energy Solutions Natural gas costs less to heat your home or business compared to other fuel sources. Choosing high-efficiency equipment can lower your energy use and greenhouse gas emissions. See tips how to save even more: • Replace furnace filter every 1 to 2 months • Lower your thermostat by 4 to 5 degrees while you’re sleeping at night or not at home
Learn More Discover how to be more energy efficient and save more money!
Water Usage
Weather Proofing
Insulation Vents
Save Money with Programs and Rebates SaskEnergy offers programs and rebates to help customers save money and reduce energy use. For more information and to see our current programs being offered, visit our website. Network Member Offer SaskEnergy Network Members are approved contractors providing you with reliable service, expert advice and qualified installation, repair and maintenance for your natural gas equipment.
Benefits of hiring a Network Member: • Contractors you can trust • Commitment to safety • Energy efficiency program experts • In-store residential financing • Community support
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