Independence Excavating Service Model
Account Management
The Account Management team plays a critical role in fostering long-term relationships with clients, acting as the primary point of contact for all benefits-related needs. They provide consultative support by collaborating with their clients to better understand each client’s unique needs. The Yates team is dedicated to helping both the clients and their employees navigate claims and resolve any concerns that may arise. They will provide hands on support to resolve all claim or billing discrepancies.
Vendor Management
Vendor Management focuses on maintaining strong relationships with partner carriers to oversee the quality of services provided, ensuring that they deliver as promised to our clients. We work to negotiate the best possible terms and secure competitive rates, ensuring that clients get the highest value for their benefits investment.
Data Analytics and Reporting
Yates will gather and analyze data to provide valuable insights into employee usage patterns, claims, and overall plan effectiveness. By identifying trends, we will provide actionable recommendations to optimize benefits offerings while managing costs. Will also provide customized reports (more in reporting section).
Compliance and Regulatory
Yates will ensure that all benefit plans remain up-to-date with current laws and regulations such as the ACA, HIPAA, and ERISA. Your team will provide guidance on how to stay compliant, helping avoid costly penalties by proactively identifying changes in legislation that could impact their benefits offerings.
Enrollment and Communications Yates will assist in clear and concise communication during Open Enrollment and ongoing. We will focus on benefit program education and will leverage benefits technology to streamline the process.
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