Client Satisfaction
At Yates, Independence Excavating’s satisfaction is our top priority. We are committed to going above and beyond to exceed your expectations. To ensure we’re delivering the best service, we regularly survey our clients to assess their satisfaction. We focus our effectiveness in the following areas: How do we measure client satisfaction?
At Yates, our team makes it a priority to check in with clients regularly, even when there aren’t any issues. This helps show our clients that we truly value them and are always here to support them, no matter what. We schedule regular meetings with clients on a set cadence to track, review and discuss any open items, helping us monitor how quickly we are addressing and resolving client concerns. This also helps identify areas for improvement and ensure we remain on track. We monitor client retention rates over time. High retention rates are often a good indicator of satisfaction. We also consistently ask client for feedback during the renewal process to understand their experience and whether they feel their needs are being met.
Step 01
Communication & Relationship Building
Step 02
Client Meetings
Step 03
Client Retention
16
Made with FlippingBook - professional solution for displaying marketing and sales documents online