inbox
Call of theMonth
helps block managers apply the coronavirus rules to those that live in flats. Most folk here adhere to the general advice when it comes to ‘staying put’ but the block as a whole is vulnerable as residents are ‘buzzing’ in those that don’t permanently live here – deliveries/ relatives/tradesmen etc. ANSWER Thank you for your email enquiry. As far as we understand things (although at present many things are constantly changing) ARMA (Association of Residential Managing Agents) have released some guidance for property manager. A link to their guidance can be found on their website: https://arma.org.uk/downloader/ tzg/200326F_COVID-19_-_BEST_ PRACTICE_GUIDELINES_FOR_ PROPERTY_MANAGERS_v3.pdf Hope that helps. Yashmin Mistry, Partner at JPC Law
Thanks to Adiuvo – specialist out-of-hours and call-handling solutions for the property management industry
W e hope everyone is fit and well and not too stressed dealing with the pandemic. In amongst preparing for home working and reviewing policies and procedures at the early stages of Covid-19, we are finding we are receiving multiple calls. The majority of them were from concerned callers and possible self-isolation cases. Of the 48 Covid-19 calls we have had to date, only one has been regarded as a
confirmed case and required further action; however that included a full decontamination on a Sunday
at two hours’ notice which came with a cost of £750 per floor of 8 flats.
15 ISSUE 106
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