9/15/24
Prioritizing Surveillance Response:
You have a Surveillance Supervisor and four Agents on duty.The Supervisor and two Agents are on another floor taking a break when the following occurs: • CDS alerts to a reportable jackpot • Agent observes suspicious behavior in the count room • Security calls for coverage/review of customer injury • Pit Boss advises of high limit play • Face Recognition alerts to excluded person entering casino
What order doYOU expect response?
13
Prioritizing Surveillance Response:
You have one Agent on duty when the following occurs: • Agent’s lunch break was supposed to start 10 mins ago, spouse is waiting outside and texting impatiently • Cage is conducting emergency drop on kiosks • Security reports a fight in the nightclub • Housekeeper advises of a person “checking doors” in the hotel • F&B Supervisor reports a walk-out in the restaurant
What order doYOU expect response?
14
7
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