Doing Your Research Once you’ve found several builders in your area, it’s a good idea to do some background research. If the builders are recommended from friends and family, you’ll want to ask them some key questions. Recommended questions for references are included in the Checking References section of this guide. We recommend the following tools for conducting background research on potential builders: • Double-check the builder’s licence type and status on the Public Registry of Licensed Residential Builders to ensure they have a general contractor licence type and that their licence is in good standing. • Read online reviews and check for comments on the builder’s social media accounts. • Review the builder’s website, and make sure any project photos showcase their actual work rather than stock images.
• Search BC Housing’s online Enforcement Registry for any compliance orders, monetary penalties or Crown counsel convictions. • Check Court Services Online to see if the builder has been involved in any litigation. • Check the Better Business Bureau for customer reviews or complaints. • Search WorkSafeBC for any decisions that might involve the builder. • Check registries and databases in other provinces to see if the builder has been subject to any regulatory or legal decisions elsewhere. • Check if they belong to any construction industry associations as that can indicate a commitment to standards and professionalism.
Hiring a Builder in BC: A Consumer Protection Guide
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