About This Guide This guide helps consumers in British Columbia make informed decisions about hiring a builder to build a custom home. About BC Housing BC Housing, through its Licensing and Consumer Services Department, aims to enhance the quality of residential construction and strengthen consumer protection for buyers of new homes. Licensing and Consumer Services is responsible for: • Licensing residential builders and building envelope renovators, and administering Owner Builder Authorizations;
• Ensuring that new homes are covered by home warranty insurance; • Monitoring the provision of third-party home warranty insurance; and
• Carrying out research and education to benefit the residential construction industry and consumers. BC Housing does not provide home warranty insurance, nor does it mediate or otherwise adjudicate disputes between home buyers and builders or home warranty providers.
We welcome your questions and comments. You can reach us at: BC Housing’s Licensing and Consumer Services Department bchousing.org Email: licensinginfo@bchousing.org
203 – 4555 Kingsway Burnaby, BC V5H 4T8 Telephone: 604-646-7050 Toll-free: 1-800-407-7757 Fax: 604-646-7051
Land Acknowledgement BC Housing gratefully acknowledges that we live and work on the unceded traditional and ancestral homelands of hundreds of Indigenous Peoples and Nations across British Columbia, each with their own unique traditions, history and culture. We are committed to strong Indigenous partnerships and relationships based on principles of Reconciliation. Disclaimer This guide is intended to provide readers with general information only. The purchase and sale of real estate and the condition of homes and their construction are complicated issues. Readers are urged not to rely simply on the contents of this guide, but to consult with appropriate and reputable professionals and construction specialists, including lawyers, notaries, accountants, architects, engineers and building inspectors, as appropriate. The authors, contributors, funders and publishers assume no liability for the accuracy, or the statements made or for any damage, loss, injury or expense that may be incurred or suffered as a result of the use of or reliance on this guide. The views expressed herein do not necessarily represent those of individual contributors or BC Housing.
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