Checking References Each builder you interviewed should be able to give you a few references. For those builders who have built a lot of homes, you may want to get contact information for their most recent customers – not just their best projects.
5. How was the site during construction? Did the site seem clean and safe? A clean, organized construction site is key to ensuring a project goes smoothly and safely. References will be able to confirm whether the builder kept the site clean and organized during construction. 6. Was the project on time and on budget? It’s common for construction projects to be delayed, but it’s important to know that the builder has a track record of completing projects close to the scheduled timeframe. If there were any significant delays, you should ask what caused them. Similarly, budget estimates are not always perfectly accurate, but they should be close to the final cost. As discussed in Budgets, Financing and Estimates , many builders provide rough estimates at first, more detailed estimates when the builder has the building plans, and a final estimate once the building permit has been issued. 7. Did the builder’s commitments meet the results? References can tell you whether the overall quality of their project met the builder’s
It’s a good idea to view their projects in person. It’s also important to speak with their references directly. We’ve provided key questions to ask the references below. 1. Would you hire the builder again? Did you have any disagreements with the builder or their subcontractors or suppliers? If so, how did the builder deal with those challenges? If the reference had problems with the builder, you should ask them for more information. Understanding the context of any issues can provide a clearer picture of the builder’s performance and how they manage challenges. 2. Did the builder keep you informed? Were there any surprises? You will probably have a lot of questions for the builder throughout the process. References will be able to tell you if the builder answered questions promptly. 3. How did the builder handle any changes you requested? It is common for owners to want to make changes to the project before the project completes. References will be able to tell you if they felt that the builder had a clear system in place for documenting, costing and approving changes. 4. Did the builder work well with your neighbours? A good relationship with your neighbours is important, and a builder’s interactions with your neighbours can affect that relationship. References can tell you whether the builder and their suppliers were respectful toward their neighbours.
promises. They can also tell you if the builder provided the level of customer service they promised.
Hiring a Builder in BC: A Consumer Protection Guide
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