Resolving Disputes Choosing a builder carefully and getting your agreement in writing are huge steps toward avoiding disputes. Clear, consistent communication is a powerful tool to avoid these challenges. Unfortunately, disputes can still occur. If a disagreement arises, you should start by doing the following:
• Mediation: If negotiation doesn’t work, parties can hire an independent mediator to help work things out. • Arbitration: Arbitration is when an impartial third party is appointed to make a final, binding decision about the dispute. • Litigation: Parties can seek a solution by litigating the dispute through the court process. This is often the most expensive, lengthy and stressful option. BC Housing does not get involved in disputes between homeowners and builders. If the dispute cannot be resolved through direct communication or mediation, you should consult with a construction lawyer. A construction lawyer can provide guidance on your legal options and help you understand your rights. For more information about resolving disputes, see BC Housing’s guide, Options for Resolving Residential Construction Disputes .
• Review your contract: Carefully review your contract to understand the agreed-upon terms, including the scope of work, timelines, payment schedules, and any dispute resolution clauses. • Document everything: Make sure you document everything and keep detailed records of all communications, agreements, and any issues that arise. This documentation can be crucial if the dispute escalates. • Give notice: If the issue persists, provide formal written notice to the builder outlining the problem and requesting a resolution. If a dispute cannot be avoided, further steps will need to be taken to resolve the dispute. Options include negotiation, mediation, arbitration and litigation. Each option is described below: • Negotiation: Negotiating directly with the other party is the least formal – and often the least stressful and the least expensive – way to resolve disputes. Essentially, parties try to talk it out and resolve their differences between themselves.
Hiring a Builder in BC: A Consumer Protection Guide
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