Agent Communication & Documentation Clear communication and timely documentation are essential to maintaining strong BVS scores.
Agent Communication Requirements: Documentation Requirements: Provide ETA service calls for pack, load, and delivery directly to customers. Notify SGS of any changes to dates or ETAs as soon as possible. Ensure all communicated dates match the dates entered in DPS. Submit all required documents within 24 hours of service (pickup or delivery). Confirm that actual service dates are entered accurately in DPS. Remember: Service excellence doesn’t count unless it’s documented.
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BVS OVERVIEW
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