Mastering On-Time Performance: Pick Up
Set Up for On-Time Success:
PLANNING
Follow the planned Load Date The planned pickup or load date on the GBL is the official load date. Never change the load dates directly with the customer. If you need flexibility, adjust before the load date window, not after. For example, adding or dropping pack days should never alter the load date. Plan and communicate early Complete the premove survey as early as possible to plan for any weight or date adjustments. Provide ETA service calls for pack and load days to the customer. Ensure your dates match the dates we have. Submit Documentation Promptly
COMMUNICATION
DOCUMENTATION
ON-TIME SCORE
Provide all origin documents within 24 hours of loading. Accurate, timely documentation prevents performance discrepancies.
BVS OVERVIEW
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