International pre-sorted Customer Guide
Contents
1.0 Overview................................................................................................................................. 3 Who it suits............................................................................................................................................................ 3 Minimum Spend.................................................................................................................................................. 3 Included Services............................................................................................................................................... 3 Collections............................................................................................................................................................. 3 Presentation.......................................................................................................................................................... 3 General Description ............................................................................................................4 Delivery aims........................................................................................................................................................4 Addressing Requirements.............................................................................................................................4 Customs Declaration........................................................................................................................................4 Sortation and Presentation Requirements............................................................................................ 5 Size Limits.............................................................................................................................................................. 5 Returns Policy........................................................................................................................6 Consumables.......................................................................................................................... 7 Reordering Consumables............................................................................................................................... 7 Manifest and Forecasting.................................................................................................... 8 Forecasts................................................................................................................................................................8 Manifest files.........................................................................................................................................................8 Pricing.....................................................................................................................................9 Collection Process.............................................................................................................. 10 Collection Times............................................................................................................................................... 10 Collection Time change process.............................................................................................................. 10 Customer Health and Safety Procedures............................................................................................. 10 Unloading and handover at customer premises.............................................................................. 10 Contingency........................................................................................................................................................ 10 Non-Routable Mail........................................................................................................................................... 10 Procedures for Handling Non Compliant Postings........................................................1 1 Manifest.................................................................................................................................................................. 1 1 Collections & Consumables..........................................................................................................................12 Addressing Standards.....................................................................................................................................12 Post Presentation..............................................................................................................................................12 Appendix A International Delivery Timescales.....................................................................................13 Appendix B Destination Guides. ............................................................................................................ 14 Appendix C Bag Labels........................................................................................................................... 20 Appendix D Traycard................................................................................................................................ 21 Appendix E Manifest................................................................................................................................22 Appendix F Addressing Requirements.................................................................................................23 Appendix G List of prohibited items......................................................................................................25 Appendix H Postal regulations...............................................................................................................26 Appendix I Customs Labels...................................................................................................................27 1.1 1.2 1.3 1.4 1.5 2.0 2.1 2.2 2.3 2.4 2.5 3.0 4.0 4.1 5.0 5.1 5.2 6.0 7.0 7.1 7.2 7.3 7.4 7.5 7.6 8.0 8.1 8.2 8.3 8.4
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1.0 Overview
Whistl offer two pre-sorted postal international products, each offering different service levels dependent on the speed of delivery required. Whistl CountrySort and ZoneSort are designed for companies sending large volumes of items internationally, with a minimum spend required. Delivery timescales are dependent on destination and service selected. Please refer to Appendix A – International Delivery Timescales for more information. CountrySort and ZoneSort offer customers a competitive and flexible service for the mailing of all formats; letters, flats (large letters) and packets. 1.1 Who it suits Whistl International Pre-Sorted services are perfect for businesses currently sending high volumes of letters, flats and packets internationally through postal networks. CountrySort and ZoneSort are available to customers who meet the minimum spend / volume requirements and are able to sort their items to the necessary selections. Customers also need to be able to provide a manifest file detailing the number of items and weight for handover, and attach Whistl bag labels to the bags. 1.2 Minimum Spend For Whistl ZoneSort, the Minimum Spend is £5,000 per year. For Whistl CountrySort, the Minimum Spend is £10,000 per year. The minimum charge per handover is £25. 1.3 Included Services • Presorted ZoneSort service for items destined for EU and Rest of the World locations (see Appendix B ) • Presorted CountrySort service for items for all designated locations within the CountrySort Destination Guide (see Appendix B )
• Letters • Flats (Large Letters) • Packets • Return of undeliverable items where possible
Excluded Services
• Parcels • Signed for or tracked services • Express delivery items 1.4 Collections
Collections from customers will be between Monday and Friday, not including public holidays. Saturday collections will be by agreement only. Collection times will be by agreement between the customer and Whistl 1.5 Presentation Items must be presented in mail bags, weighing no more than 10.5kg. Bags should be securely sealed with bag ties and Whistl International bag labels (see Appendix C ). Each bag should only contain items for a destination indicated on the relevant Destination Guide for each product (See Appendix B ). Items should be handed over with a correct traycard. (See Appendix D ) An accurate electronic manifest should be sent on the day of collection, detailing the number of items and weight per destination (see Appendix E ). Failure to supply an electronic manifest will result in the items being quarantined. A hard copy of the manifest should be placed in the first bag in the handover sequence – e.g. bag 1 of 10. Bags can contain different formats for the same destination.
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2.0 General description
2.1 Delivery aims 3-5 days: Priority service for EU countries 5-7 days: Priority service for Rest of the World (RoW) destinations 7-14 days: Economy service for EU countries 14-21 days: Economy service for Rest of the World (RoW) destinations 2.2 Addressing Requirements The customer must ensure that the Addressing Standards laid out in Appendix F are met. Whistl reserves the right to sample bags received from the Customer to ensure compliance with the addressing standards. Failure to meet required standards will result in Whistl taking action in accordance with the Procedures for Handing Non- Compliant Postings (See Section 8 of the Customer Guide ). For international addresses there are three basic rules: 1. Many countries operate a postcode system. Therefore please make sure you include the relevant postcode. 2. For European destinations the postcode usually goes to the left of the town e.g. 04103 LEIPZIG, 11780 ATHENS 3. Always include the town and country in capital letters with the full country name appearing last in the address. Do not abbreviate as this can cause confusion e.g. items addressed to Kingston W.I. may end up in London W1 rather than the West Indies See Appendix F for a full list of correct addressing examples.
2.3 Customs Declaration If a customer is sending mail outside the EU, it should be ensured that the mail is presented with the right forms. Without the correct declarations, items are likely to be returned by the destination country’s customs service. If the customer is sending goods or gifts, including printed matter / papers outside of the EU, the customer needs to complete a customs declaration. The destinations below are currently part of the EU:
• Austria • Bulgaria
• Belgium • Cyprus • Denmark • Finland • Germany • Hungary • Malta • Poland • Romania • Slovenia • Sweden • Italy • Lithuania
• Czech Republic
• Estonia • France • Greece • Ireland • Latvia
• Luxembourg • Netherlands
• Portugal • Slovakia
• Spain
You will also need to complete a customs declaration for the following EU destinations:
• Andorra • Gibraltar
• Canary Islands
• San Marino
• Vatican City State
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2.4 Sortation and Presentation Requirements 2.4.1 Item Sortation / Presentation
Values and declarations:
The completion of custom’s declarations is the sole responsibility of the customer and Whistl does not advise or, nor does it accept any responsibility for any such declarations. • Any item with contents up to the value of £270 must have a current CN22 declaration attached to the front. • Any item sent with a value in excess of £270 must have a fully completed CN23 declaration. • You need to sign and date the CN22. See Appendix I, for an example of the CN22. • The CN22 should be attached as near as possible to the top left hand corner of the front of the item, taking care not to obscure the address • The CN23 should be attached to the front of the item in a plastic wallet • All items should be signed to certify the item does not contain any dangerous articles prohibited by postal regulations (See Appendix G ) • Customers should add their name and address to the top left hand corner of each package. Any items refused entry, will be sent back to this return address by the overseas customs authority The application of any customs labels is the responsibility of the Customer. If the correct customs documentation is not applied, items may be delayed or quarantined in transit. Using the Customs Declarations: If customers are VAT registered businesses and intend to zero rate items being sent overseas, you will need to present customs with proof of export. It is the customer’s responsibility to ensure that its mail complies with all applicable requirements for export to the destination country. For more information regarding the export of goods from the UK please see HM Revenue & Customs notice 703. Proof of Export
• Items should be presented complying with the address standard listed in Appendix F . • Items should be presented with no indicia unless specified in your service offering. • All items should have a UK Return Address applied or no return address at all. • Items must not contain any perishable items, dangerous substances or prohibited items, these • Items should be sorted to the level of selections indicated in the Zone Guide (see Appendix B ) • Items should comply with Postal Regulations outlined in Appendix H . 2.4.2 Bag Presentation • All presorted items must be presented in bags sealed with bag ties and the correct Whistl bag labels for the product used. See Appendix C for the bag label specification. • Bags may be collected loose or in magnums. • On collection items must be presented separated from any UK domestic items. • The manifest should contain accurate information detailing the number of items and weight per destination. If an electronic copy of the manifest is not received, items / bags will be quarantined until an accurate manifest is supplied. • The manifest should be printed and enclosed within the first bag of the collection, e.g. Bag 1 of 10. (See Appendix E ) • At handover, a Whistl International presorted traycard should be presented. The traycard should be inserted into each consumable. (See Appendix D ). items will be destroyed immediately – See Appendix F for a full list of prohibited items.
2.5 Size Limits
Format
Max Dimensions
Max Weight
Letter
165mm x 245mm x 5mm
100g
Flat / Large Letter
381mm x 305 mm x 20mm
500g
Length, width and depth combined = 900mm (e.g. 300 x 300 x 300mm).
Packet
2000g
Greatest single dimension = 600mm
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Undeliverable items can be returned back to the Customer. Please be aware that it can take up to three months for the items to be returned back to the UK, dependent on the outbound destination country. If customers wish to have their undeliverable items destroyed, a charge may be applied as laid out in the contract. If Customers wish to have their items returned, they will be returned on the next available collection vehicle, once they have been received into the local Whistl depot. A charge may be applied for the returns, as laid out in the contract. 3.0 Returns policy
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4.0 Consumables
Whistl will supply the relevant consumables required by Whistl customers which will only be used for the final transportation of mail to Whistl centres. Whistl will provide the initial container allocation based on the forecast figures provided by the customer. Whistl Customer Services will determine a replenishment of bags and magnums based on the weekly forecast provided by the customer and exchanged on a one for one basis. It is the customer’s responsibility to ensure that it has reordered (within the relevant time period) any additional consumables required for the volume of mail that is to be collected. 4.1 Reordering Consumables The customer will provide Whistl Customer Services with at least two (working) day’s notice of their requirements and Whistl will endeavour to provide the customer’s required amounts within the notice period, but will not be liable to the customer in the event that it is not able to fulfil a consumable order. For bag labels, please provide at least five (working) days notice.
Please contact Whistl Customer Services on 01628 816768 to re-order consumables.
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5.0 Manifest and Forecasting
5.1 Forecasts The customer must provide Whistl Customer Services with a 7 day and 24 hour forecast of their mailing. The forecast will include anticipated volume of mailing items and must provide details of the format, weight, and destination of mailing items expected to be handed over on each of the next 7 working days and the day prior to collection. If using the Whistl Customer Shipment website, the pre-advising of a shipment will constitute the 24 hour forecasting.
5.2 Manifest files
The customer must provide an accurate Whistl manifest for each mailing. The manifest should have the following information: • Date of handover to Whistl • Unique shipment reference • The number of items per format (e.g. letter) per destination • The total weight of items per format (e.g. packet) per destination • The number of bags per destination A paper copy of the manifest should be included in the first bag for each handover. The customer must provide an electronic copy of the Whistl Manifest to the supplied email addresses by the time the collection occurs. Failure to supply an accurate electronic copy will result in your items being quarantined, as laid out in Section 8, detailing non-compliant procedures.
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6.0 Pricing
• The ZoneSort or CountrySort pricing is based on the mail profile that is provided by the customer before the commencement of the contract. If this profile materially changes during the life time of the contract Whistl reserve the right to amend the pricing structure going forward. • If the pricing has not been based on a certain profile, and specific countries (i.e. Denmark or Norway) constitute more than 10% of the mail, Whistl reserves the right to adjust the pricing structure. • If the spend falls below the minimum contracted amount, Whistl reserves the right to amend prices accordingly.
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7.1 Collection Times Standard collection times will be set up prior to the customer’s first collection and will be considered fixed from this point. However, the timing of collections can be varied by agreement between the Customer and Whistl Customer Services. 7.2 Collection Time change process The aim of this process is to ensure requests for new or changes to existing collection times are managed in a controlled way. Whistl Customer Services will coordinate requests and notifications of changes to collection times. Any requests to change collection times must be made by e-mail to Whistl Customer Services and may require at least 14 working days for changes to be processed. Whistl Customer Services will confirm by e-mail, subject to capacity and capability, whether the change of collection time is acceptable. Whilst Whistl will endeavour to meet the customer’s requirements, this may not be possible in every instance. The final decision regarding the allocation of collection times rests with Whistl. 7.3 Customer Health and Safety Procedures Whistl will require all drivers to wear safety shoes, high visibility jackets and comply will all customer site traffic rules whilst on customer premises. All drivers should only have access to those areas directly related to the handover of mailing items unless previously agreed with Whistl Operations. 7.0 Collection process
7.4 Unloading and handover at customer premises
• Separate mailings must be unloaded into separate containers which will facilitate the revenue protection checks against each mailing. • If presenting mailings on behalf of different customers, again these should be presented separately to support processing under separate streams • Customers provided with Whistl containers are responsible for loading and unloading the containers when and where directed by the Whistl driver. • All mailings handed over to a Whistl driver must be accompanied by a consignment docket. At handover, the Whistl employee will sign, time and date both copies of the consignment docket. The customer and Whistl’s driver will each retain one copy of the consignment docket. 7.5 Contingency In the event of customer premises being inaccessible for any reason, the customer must notify Whistl Customer Services of any alternative arrangements and any subsequent change to normal practice at the earliest opportunity. Whistl will not be responsible for any late or missed collections which occur as a result of a late notification of such change. 7.6 Non-Routable Mail Any items that are not presented as presorted, non routable, without full address or postcode or not complying with the requirements outlined in the International Presorted Customer Guide, will be defaulted to Whistl Allsort wherever possible if Whistl so elects. This includes items not presented according to this Customer Guide. In this case the customer shall pay the current Whistl Allsort rates and handling charge, as well as any over labelling charges.
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8.0 Procedures for Handling Non-Compliant Postings
Whistl reserves the right to sample mailings received from the Customer to ensure compliance with the Agreement. Failure to meet the required standards will result in Whistl taking action in accordance with the Procedures for Handling Non-compliant Mailings/ Postings. • If after revenue protections checks Whistl has identified that daily mailings do not comply with the agreement, Whistl shall notify the Customers, by telephone and electronically, and offer a reasonable opportunity to inspect the mail as soon as it is reasonably practicable after identifying the
error but no later than within 24 hours after notifications. If following the Customer’s inspection (or the expiry of the 24 hour period) Whistl remains satisfied that there has been an error, Whistl may proceed to implement to the procedures within this section. • The following table details the actions Whistl may take in the event of non-compliance. In this table ‘Relevant Segment of the Posting’ means that part of the mailing which relates to an individual mailing in relation to which the non-compliance has been identified.
8.1 Manifest
Issue
Resultant and corrective actions where applicable
Non Receipt of electronic manifest file
• If the electronic copy of the manifest is not received by the time the items arrive into a processing depot, Whistl shall be entitled to quarantine the shipment. • If the electronic copy of the manifest does not accurately reflect the shipment, Whistl will amend the manifest file and notify the customer. The shipment is held in quarantine until the customer agrees with the amendment. If no resolution is found, the shipment will then be returned to the customer, with the customer paying any resulting surcharges.
Inaccurate manifest file
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8.2 Collections & Consumables
Issue Resultant and corrective actions where applicable Mail unavailable at collection • If a pre-notified mailing is not available for collection on the nominated day despite the pre-notification, that mailing will be considered void and will be logged by Whistl Customer Services. A wasted costs charge will apply, unless the posting is cancelled by midday on the day the collection is due.
Delay of collection
• If the customer is unavailable to meet the agreed collection time, and Whistl are not contacted to agree the delay of the collection, Whistl may not accept the handover of the mailing. • If a request for consumables is received after the 15.00hrs deadline and there isn’t a suitable vehicle to perform the delivery, then the agreed flexible consumable delivery will apply. Alternatively the customer can chose to receive the consumables on the next available delivery vehicle. To agree to either, Whistl Customer Services will require written confirmation from the customer.
Late consumable request notification
8.3 Addressing Standards
Issue
Resultant and corrective actions where applicable
• If items are identified as presented without a valid address or return address, Whistl will return to the customer with the customer paying any resulting surcharges .
Mailing items that fail to meet the addressing standards as specified in section 2.2 of the Customer Guide.
8.4 Post Presentation
Issue
Resultant and corrective actions where applicable
The customer hands over mailing items in poor condition.
• Whistl staff with visually check the condition of mailing items upon handover. Any item obviously damaged or in a generally poor condition will not be accepted by Whistl. • Any mailing items that Whistl employees subsequently discover (prior to acceptance) to be damaged or in generally poor condition will not be processed. Whistl will contact the customer’s nominated contact and the customer may collect the mailing items. • If the electronic copy of the manifest is not received by the time the items arrive into a processing depot, Whistl will quarantine the shipment. • If the electronic copy of the manifest does not accurately reflect the shipment, Whistl will amend the manifest file and notify the customer. The shipment is held in quarantine until the customer agrees with the amendment. If no resolution is found, the shipment will then be returned to the customer, with the customer paying any resulting surcharges. • The customer should apply a correct bag label displaying the correct service and destination. Bag labels should also be sequenced to show bag position in the range (eg bag 1 of 5). • If a customer presents items without a bag label attached, Whistl shall open the bag and process the items through the unsorted Allsort Service, with the customer paying current Allsort rates. • If a customer presents a bag with an incorrect bag label attached, but the items within the bag have been correctly sorted to a valid destination; Whistl shall process and invoice for the correct destination, and notify the customer.
Non Receipt of electronic manifest file
Inaccurate manifest file
Bags are not correctly labelled, or presented with no bag label
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Appendix A International Delivery Timescales
3-5 days: 5-7 days: 7-14 days: 14-21 days :
Priority service for EU countries
Priority service for Rest of the World (RoW) destinations
Economy service for EU countries
Economy service for Rest of the World (RoW) destinations
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Appendix B Destination Guides
ZoneSort
DESTINATION AFGHANISTAN
ZONE R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. EU EU R.O.W. EU R.O.W. R.O.W. EU
DESTINATION
ZONE R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. EU
BRITISH INDIAN OCEAN TERRITORY
ALBANIA ALGERIA ANDORRA ANGOLA ANGUILLA
BRUNEI
BULGARIA
BURKINA FASO
BURMA
BURUNDI
ANTIGUA & BARBUDA
CAMBODIA CAMEROON
ARGENTINA
ARMENIA
CANADA
ARUBA
CANARY ISLES CAPE VERDE CAYMAN ISLES
ASCENSION ISLE
AUSTRALIA
AUSTRIA
CENTRAL AFRICAN REP
AZERBAIJAN
CEUTA CHAD CHILE CHINA
AZORES
BAHAMAS BAHRAIN
BALEARIC ISLES BANGLADESH
CHRISTMAS ISLE
COCOS
BARBADOS
COLUMBIA COMOROS
BELARUS
BELAU
CONGO (BRAZZAVILLE)
BELGIUM
CONGO (ZAIRE) COOK ISLANDS
BELIZE BENIN
COSTA RICA
BERMUDA
CROATIA
BHUTAN BOLIVIA
CUBA
CURACAO
BOSNIA-HERZEGOVINA
CYPRUS
EU EU EU
BOTSWANA
CZECH REPUBLIC
BRAZIL
DENMARK
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DESTINATION
ZONE R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. EU
DESTINATION
ZONE R.O.W.
DJIBOUTI DOMINICA
ISRAEL
ITALY
EU
DOMINICAN REPUBLIC
IVORY COAST
R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. EU R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. EU EU EU EU EU
EAST TIMOR
JAMAICA
ECUADOR
JAPAN
EGYPT
JORDAN
EL SALVADOR
KAZAKHSTAN
EQUATORIAL GUINEA
KENYA
ERITREA ESTONIA ETHIOPIA
KIRIBATI (GILBERT IS.) KOREA NORTH (PDR)
KOREA SOUTH (REPUBLIC OF)
FALKLAND ISLES
KUWAIT
FAROE ISLE
KYRGYSTAN
FIJI
LAOS
FINLAND FRANCE
EU EU
LATVIA
LEBANON LESOTHO
FRENCH GUYANA FRENCH POLYNESIA
R.O.W. R.O.W.
LIBERIA
LIBYA
FRENCH SOUTHERN ATLANTIC TERRITORY
R.O.W.
LIECHTENSTEIN
FRENCH WEST INDIES
R.O.W. R.O.W. R.O.W. R.O.W.
LITHUANIA
GABON GAMBIA GEORGIA GERMANY
LUXEMBOURG
MACAU
MACEDONIA MADAGASCAR
EU
GHANA
R.O.W. R.O.W.
MADEIRA MALAWI MALAYSIA MALDIVES
GIBRALTAR
GREECE
EU
GREENLAND
R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. EU
GRENADA
MALI
GUADELOUPE
MALTA
GUAM
MARTINIQUE MAURITANIA MAURITIUS
GUATEMALA
GUINEA
GUINEA BISSAU
MELLILA MEXICO
GUYANA
HAITI
MOLDOVA MONACO MONGOLIA
HAWAII
HONDURAS HONG KONG
MONTENEGRO MONTSERRAT
HUNGARY ICELAND
MOROCCO
INDIA
MOZAMBIQUE
INDONESIA
MYANMAR (BURMA)
IRAN IRAQ
NAMIBIA
NAURU ISLE
REPUBLIC OF IRELAND
EU
NEPAL
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DESTINATION NETHERLANDS
ZONE
DESTINATION
ZONE R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. EU
EU
ST. KITTS & NEVIS
NETHERLANDS ANTILLES
R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. EU R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. R.O.W. EU EU EU EU EU
ST. LUCIA ST. MARTIN
NEW CALEDONIA NEW ZEALAND
ST. VINCENT & GRENADINES
NICARAGUA
SUDAN
NIGER
SURINAM
NIGERIA
SWAZILAND
NORFOLK ISLE
SWEDEN
NORWAY
SWITZERLAND
OMAN
SYRIA TAHITI
PAKISTAN PANAMA
TAIWAN
PAPUA NEW GUINEA
TAJIKISTAN TANZANIA THAILAND
PARAGUAY
PERU
PHILIPPINES
TIBET TOGO
PITCAIRN ISLES
POLAND
TONGA
PORTUGAL
TRINIDAD & TOBAGO TRISTAN da CUNHA
PUERTO RICO
QATAR
TUNISIA TURKEY
REUNION ISLES
ROMANIA
TURKMENISTAN
RUSSIA
TURKS & CAICOS ISLES
RWANDA
TUVALU
SABA
UAE
SAN MARINO
UGANDA UKRAINE URUGUAY
SAO TOME + PRINCIPE
SAUDI ARABIA
SENEGAL
USA
SERBIA
UZBEKISTAN
SEYCHELLES SIERRA LEONE
VANUATU
VATICAN CITY VENEZUELA
SINGAPORE SLOVAKIA SLOVENIA
VIETNAM
VIRGIN ISLES UK VIRGIN ISLES USA
SOLOMON ISLES
SOMALIA
WALLIS & FUTUNA ISLES
SOUTH AFRICA SOUTH GEORGIA
WESTERN SAMOA
YEMEN ZAIRE ZAMBIA
SPAIN
SRI LANKA
ST. EUSTATIUS
ZIMBABWE
ST. HELENA
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CountrySort
DESTINATION AFGHANISTAN
ZONE
DESTINATION ZONE CENTRAL AFRICAN REP Africa CEUTA
Asia
ALBANIA ALGERIA ANDORRA ANGOLA ANGUILLA
Rest Of Europe
Rest Of Europe
Africa
CHAD CHILE CHINA
Africa
Rest Of Europe
Central + S. America
Africa
Far East
Central + S. America ANTIGUA & BARBUDA Central + S. America ARGENTINA Central + S. America ARMENIA Rest Of Europe ARUBA Central + S. America ASCENSION ISLE Central + S. America AUSTRALIA Australasia AUSTRIA Austria AZERBAIJAN Rest Of Europe AZORES Portugal BAHAMAS Central + S. America BAHRAIN Middle East BALEARIC ISLES Spain BANGLADESH Asia BARBADOS Central + S. America BELARUS Rest Of Europe BELAU Far East BELGIUM Belgium BELIZE Central + S. America BENIN Africa BERMUDA Central + S. America BHUTAN Asia BOLIVIA Central + S. America BOSNIA-HERZEGOVINA Rest Of Europe BOTSWANA Africa BRAZIL Central + S. America BRITISH INDIAN OCEAN TERRITORY Far East BRUNEI Far East BULGARIA Rest of EU BURKINA FASO Africa BURMA Asia BURUNDI Africa CAMBODIA Far East CAMEROON Africa CANADA Canada CANARY ISLES Rest Of Europe CAPE VERDE Africa CAYMAN ISLES Central + S. America
CHRISTMAS ISLE
Australasia Australasia
COCOS
COLUMBIA COMOROS
Central + S. America
Africa CONGO (BRAZZAVILLE) Africa CONGO (ZAIRE) Africa COOK ISLANDS
Australasia
COSTA RICA
Central + S. America
CROATIA
Rest Of Europe
CUBA
Central + S. America Central + S. America
CURACAO
CYPRUS
Rest Of EU Rest Of EU
CZECH REPUBLIC
DENMARK DJIBOUTI DOMINICA
Denmark
Africa
Central + S. America DOMINICAN REPUBLIC Central + S. America EAST TIMOR Far East ECUADOR Central + S. America EGYPT Middle East EL SALVADOR Central + S. America EQUATORIAL GUINEA Africa ERITREA Africa ESTONIA Rest Of EU ETHIOPIA Africa FALKLAND ISLES Central + S. America FAROE ISLE Rest Of Europe FIJI Australasia FINLAND Finland FRANCE (incl Corsica) France FRENCH GUYANA Central + S. America FRENCH POLYNESIA Australasia FRENCH SOUTHERN ATLANTIC TERRITORY Far East FRENCH WEST INDIES Central + S. America GABON Africa GAMBIA Africa GEORGIA Rest Of Europe GERMANY Germany
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DESTINATION
ZONE Africa
DESTINATION MACEDONIA MADAGASCAR
ZONE
GHANA
Rest of Europe
GIBRALTAR
Rest Of Europe
Africa
GREECE
Greece
MADEIRA MALAWI MALAYSIA MALDIVES
Portugal
GREENLAND
Rest Of Europe
Africa
GRENADA
Central + S. America Central + S. America
Far East
GUADELOUPE
Asia
GUAM
North America
MALI
Africa
GUATEMALA
Central + S. America
MALTA
Rest of EU
GUINEA
Africa Africa
MARTINIQUE MAURITANIA MAURITIUS
Central + S. America
GUINEA BISSAU
Africa Africa
GUYANA
Central + S. America Central + S. America
HAITI
MELLILA MEXICO
Rest of Europe
HAWAII
North America
Central + S. America
HONDURAS HONG KONG
Central + S. America
MOLDOVA MONACO MONGOLIA
Rest of Europe
Far East
France
HUNGARY ICELAND
Rest Of EU
Asia
Iceland
MONTENEGRO MONTSERRAT
Rest of Europe
INDIA
Asia
Central + S. America
INDONESIA
Far East
MOROCCO
Africa Africa
IRAN IRAQ
Middle East Middle East
MOZAMBIQUE
MYANMAR (BURMA)
Asia
REPUBLIC OF IRELAND Ireland ISRAEL
NAMIBIA
Africa
Middle East
NAURU ISLE
Australasia
ITALY
Italy
NEPAL
Asia
IVORY COAST
Africa
NETHERLANDS Netherlands NETHERLANDS ANTILLES Central + S. America NEW CALEDONIA Australasia NEW ZEALAND Australasia NICARAGUA Central + S. America NIGER Africa NIGERIA Africa NORFOLK ISLE Australasia NORWAY Norway OMAN Middle East PAKISTAN Asia PANAMA Central + S. America PAPUA NEW GUINEA Australasia PARAGUAY Central + S. America PERU Central + S. America PHILIPPINES Far East PITCAIRN ISLES Australasia POLAND Rest of EU PORTUGAL Portugal PUERTO RICO Central + S. America QATAR Middle East REUNION ISLES Africa
JAMAICA
Central + S. America
JAPAN
Japan
JORDAN
Middle East
KAZAKHSTAN
Asia
KENYA
Africa
KIRIBATI (GILBERT IS.) KOREA NORTH (PDR)
Australasia
Far East
KOREA SOUTH (REPUBLIC OF)
Far East
KUWAIT
Middle East
KYRGYSTAN
Asia
LAOS
Far East
LATVIA
Rest of EU Middle East
LEBANON LESOTHO
Africa Africa Africa
LIBERIA
LIBYA
LIECHTENSTEIN
Rest of Europe Rest of EU Luxembourg
LITHUANIA
LUXEMBOURG
MACAU
Far East
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DESTINATION
ZONE
DESTINATION
ZONE
ROMANIA
Rest of EU
TAHITI
Far East Far East
RUSSIA
Rest of Europe
TAIWAN
RWANDA
Africa
TAJIKISTAN TANZANIA THAILAND
Rest of Europe
SABA
Far East
Africa
SAN MARINO
Rest of Europe
Far East Far East
SAO TOME + PRINCIPE Africa SAUDI ARABIA
TIBET TOGO
Middle East
Africa
SENEGAL
Africa
TONGA Australasia TRINIDAD & TOBAGO Central + S. America TRISTAN da CUNHA Africa TUNISIA Africa TURKEY Rest of Europe TURKMENISTAN Rest of Europe TURKS & CAICOS ISLES Central + S. America TUVALU Australasia UNITED ARAB EMIRATES Middle East UGANDA Africa UKRAINE Rest of Europe URUGUAY Central + S. America USA North America UZBEKISTAN Asia VANUATU Far East VATICAN CITY Rest of Europe VENEZUELA Central + S. America VIETNAM Far East VIRGIN ISLES UK Central + S. America VIRGIN ISLES USA Central + S. America WALLIS & FUTUNA ISLES Australasia WESTERN SAMOA Australasia YEMEN Middle East ZAIRE Africa ZAMBIA Africa ZIMBABWE Africa
SERBIA
Rest of EU
SEYCHELLES SIERRA LEONE
Africa Africa
SINGAPORE SLOVAKIA SLOVENIA
Far East
Rest of EU Rest of EU Australasia
SOLOMON ISLES
SOMALIA
Africa Africa
SOUTH AFRICA SOUTH GEORGIA
Central + S. America
SPAIN
Spain
SRI LANKA
Asia
ST. EUSTATIUS
Central + S. America
ST. HELENA
Africa
ST. KITTS & NEVIS
Central + S. America Central + S. America Central + S. America
ST. LUCIA ST. MARTIN
ST. VINCENT & GRENADINES
Central + S. America
SUDAN
Africa
SURINAM
Central + S. America
SWAZILAND
Africa
SWEDEN
Sweden
SWITZERLAND
Switzerland Middle East
SYRIA
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Appendix C Bag labels
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Appendix D Traycard
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Appendix E Manifest
Zonesort
Countrysort
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Appendix F How to address your items correctly by country
11. Luxembourg M. Jaques Muller 71 route de Longway 4750 PETANGE LUXEMBOURG 12. Monaco As France 13.The Netherlands Mr J van Dieten Morsstr 111 2312 BK LEIDEN THE NETHERLANDS
6. Germany Mrs F Meier Weberstr. 2 53113 BONN 1 GERMANY Mr P Kunde Lange Str. 12 04103 LEIPZIG GERMANY
Europe 1.Austria Herr Franz Huber Beethovenstrasse 12 1010 WIEN AUSTRIA 2. Belgium M. Emile Dubois Rue du Diamant 215 4800 VERVIERS BELGIUM 3. Denmark Mr Thor Nielsen Tietgensgade 137 8800 VIBORG DENMARK Mr Torben Raldorf PO Box 100 DENMARK 4. Finland Mr Asko Teirila PO Box 511 39140 AKDENMAA FINLAND 5. France M. Robert MARIN Rue de l’Eglise Dunes 82340 AUVILLAR FRANCE Mme Marie PAGE 23 Rue de Grenell 75700 PARIS CEDEX FRANCE COPENHAGEN 1004 VIBORG
Germany has strict rules about receiving mail which, if ignored, may result in your mail being returned to you with no attempt at delivery. When addressing mail to Germany always use the new five-digit postcode. Using an old four-digit postcode will cause delay. Put the postcode before the town name and put the house number after the street name. 7. Greece Mr George Latsis
There should be a double space between the postcode and the post town. 14. Norway Herr Hans Hansen Svingen 22 9230 BEKKEHAUG NORWAY 15. Portugal Senhor Carlos Manuel Pereira Av das A’Augsa Livres Monte Trigo 7220 PORTEL PORTUGAL Rosalina Silva R Conde Redondo 80 1192 LISBOA CODEX PORTUGAL 16. Spain Sra Ana Jimenez Mimbreras 4 03201 ELCHE (Alicante) SPAIN The province should be included in brackets after the town. 17. Sweden Fru Inger Lilja Vasavagen 3 4tr 582 20 LINKOPING SWEDEN
Alkamenou 37 117 80 ATHENS GREECE 8. Iceland Mr Jon Jonsson Einimel 80 107 REYKJAVIK ICELAND 9. Republic of Ireland Mr Gerard Carey 45 O’Connell Street DUBLIN 1 REPUBLIC OF IRELAND (Only Dublin has postcodes) 10. Italy Sig. Giovanni Masci via Garibaldi 27 47037 RIMINI RN ITALY
When addressing mail to France, write the addressee’s surname in CAPITAL letters.
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19.Thailand Mr Sudhorn Yoothong 13/54-26 Chaeng Waltana Road Bang Kehn BANGKOK 10002 THAILAND 20.Turkey Mr Mazhar Alkan Iskele Caddesi 35 06101 ANKARA TURKEY 21. Ukraine Mrs L Projivalsky 252001 KIEV Prospect F Skaryna UKRAINE 22. USA Mr Joe Engle 1612 Dexter Street FORT WAYNE IN 46805 UNITED STATES OF AMERICA Mr Bill Harrison 347 L’Enfant Plaza SW WASHINGTON DC 20260-6500 USA If only the first half of the postcode is known, this will be sufficient, although both parts are preferred.The abbreviation USA is also acceptable.
8. Israel Mr G Kaul 27 Rue Yafo 91999 JERUSALEM ISRAEL 9. Japan Mr Yushi Morimoto 504 Kasumigaseki 1 chome, Chiyoda-ku TOKYO 100 JAPAN 10. Republic of Korea Mr Hong Kil-Dong 100 Sejongno, Jongno-gu SEOUL 110-050 REPUBLIC OF KOREA 11. Mexico Mr Joaquim Cepeda San Antonio Abad 120 – Piso 4 06820 CIUDAD DE MEXICO MEXICO 12. New Zealand Mr B Parker 64 Waterloo Quay
18. Switzerland M.Andre Perret Schanzenstrasse 7 3030 BERNE SWITZERLAND Rest of the World 1.Australia Mr J Brownhall 264 High Street ALLAMBIE NSW 2100 AUSTRALIA
The state abbreviation should be inserted on the same line as and between the town and the postcode. 2. Brazil
Sr. Ronaldo Ganclaves Av Paulista 952,Apto 16 B VISTA 01311-300 Sâo Paulo - SP BRAZIL 3. Bulgaria Dr Tzantcho Gantchev Dimo Hadjikimov 6
WELLINGTON 1 NEW ZEALAND 13. Poland Mr Jan Kalinkowski ul Cicha 5 62-806 KALISZ POLAND 14. Romania Mr Gheorghe Petraru Bd Golescu 38 77113 BUCHAREST
1606 SOFIA BULGARIA 4. Canada M. Jen Durand
150 Rue Nepeau App5 OTTAWA ON K1P 2P6 CANADA 5. Croatia Ana Car Ilica 25 41 000 ZAGREB CROATIA 6. Czech Republic M. Miroslav Ondevejka Fibichova 92 125 02 PRAGUE 3 CZECH REPUBLIC 7. Hungary M. Horvath LASZLO Budapest Kossuth u.7 1055 HUNGARY
ROMANIA 15. Russia Ivanova I.S. Medyn oulitsa Gazagin 7 103375 MOSCOW K-375 RUSSIAN FEDERATION 16. Serbia Mr Stevan Raukovic Palmoticeva 2 11001 BELGRADE SERBIA Items for the former Yugoslaviashould be addressed to therelevant Republic. 17. Republic of Singapore Mr Tan Kay Hui 532 Chai Chee Road SINGAPORE 1646 REPUBLIC OF SINGAPORE 18. Slovak Republic M Jan Kemr Olsanka 18 820 01 BRATISLAVA 1 SLOVAK REPUBLIC
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Appendix G List of prohibited items
Note: this list is not exhaustive
• edition technical instructions for the Safe Transport of Dangerous Goods by Air, published by ICAO (International Civil Aviation Organisation) • Magnetised material with a magnetic field strength of 0.159A/m or more at a distance of 2.1m from the outside of the package • Matches • Oxidising materials or organic peroxides • Pesticides • Toxic liquids, solids or gases • Poisons • All radioactive material and samples classified as radioactive using table 2-12 of the latest • edition of the International Civil Aviation Organisation’s technical instructions • Weapons of war, except as permitted by part exclusions below • Ammunition • Solvent-based paints, varnishes and enamels • Water-based paints, varnishes and enamels with volume over 150ml • Any other item prohibited by law or, that in the opinion of Whistl, may be harmful or dangerous to Whistl employees
• Aerosols – except inhalers with a volume of 50ml or less • Alcoholic liquids with alcohol content higher than 70% • Asbestos • Batteries classed as dangerous goods by the latest edition of the International Civil Aviation Organisation’s Technical Instructions (includes lithium batteries) • Butane lighters and refills • Clinical and medical waste • Flammable, non-flammable, toxic compressed gases • Corrosives • Counterfeit money or counterfeit postage stamps • Drugs of any description unless approved (see below) • Dry ice • Environmental waste • Explosives • Flammable liquids or solids • Lottery tickets excepts for United Kingdom lottery tickets • Indecent, obscene or offensive material • UN2814 OR UN290 Infectious substances as classified at 6.2 of the 2005-2006
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Appendix H Postal regulations
Under certain postal regulations, it is possible for the postal administration in many countries to levy a surcharge or even to return or refuse to deliver mail. This can happen if, for example, the Customer posts mail using the services of a foreign postal administration but the Customer is resident in the country in which the mail is to be delivered (this is called “ABA re-mail” ) or if the Customer posts mail for delivery in a third country, using the services of a postal administration which is not the postal administration in the Customer’s country of residence or the country of final delivery (this is called “ABC re-mail” ). If any situation occurs where any of shipments are subject to surcharging, non-delivery, return or even destruction as a result of postal regulations, the Customer will be responsible for the consequences and will hold Whistl completely harmless and indemnify it against all costs, charges, surcharges, levies, fines, penalties or other liabilities arising from such action. The Customer shall also provide all requested assistance to Whistl if Whistl chooses to challenge any such liability.
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Appendix I Customs labels
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Whistl Ltd 1 Globeside Business Park Fieldhouse Lane Marlow Buckinghamshire SL7 1HY
Tel 01628 816772 Email info@whistl.co.uk
www.whistl.co.uk
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