8.0 Procedures for Handling Non-Compliant Postings
Whistl reserves the right to sample mailings received from the Customer to ensure compliance with the Agreement. Failure to meet the required standards will result in Whistl taking action in accordance with the Procedures for Handling Non-compliant Mailings/ Postings. • If after revenue protections checks Whistl has identified that daily mailings do not comply with the agreement, Whistl shall notify the Customers, by telephone and electronically, and offer a reasonable opportunity to inspect the mail as soon as it is reasonably practicable after identifying the
error but no later than within 24 hours after notifications. If following the Customer’s inspection (or the expiry of the 24 hour period) Whistl remains satisfied that there has been an error, Whistl may proceed to implement to the procedures within this section. • The following table details the actions Whistl may take in the event of non-compliance. In this table ‘Relevant Segment of the Posting’ means that part of the mailing which relates to an individual mailing in relation to which the non-compliance has been identified.
8.1 Manifest
Issue
Resultant and corrective actions where applicable
Non Receipt of electronic manifest file
• If the electronic copy of the manifest is not received by the time the items arrive into a processing depot, Whistl shall be entitled to quarantine the shipment. • If the electronic copy of the manifest does not accurately reflect the shipment, Whistl will amend the manifest file and notify the customer. The shipment is held in quarantine until the customer agrees with the amendment. If no resolution is found, the shipment will then be returned to the customer, with the customer paying any resulting surcharges.
Inaccurate manifest file
International pre-sorted Customer Guide / August 2014 / V1
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