Contents
1.0 Overview................................................................................................................................. 3 Who it suits............................................................................................................................................................ 3 Minimum Spend.................................................................................................................................................. 3 Included Services............................................................................................................................................... 3 Collections............................................................................................................................................................. 3 Presentation.......................................................................................................................................................... 3 General Description ............................................................................................................4 Delivery aims........................................................................................................................................................4 Addressing Requirements.............................................................................................................................4 Customs Declaration........................................................................................................................................4 Sortation and Presentation Requirements............................................................................................ 5 Size Limits.............................................................................................................................................................. 5 Returns Policy........................................................................................................................6 Consumables.......................................................................................................................... 7 Reordering Consumables............................................................................................................................... 7 Manifest and Forecasting.................................................................................................... 8 Forecasts................................................................................................................................................................8 Manifest files.........................................................................................................................................................8 Pricing.....................................................................................................................................9 Collection Process.............................................................................................................. 10 Collection Times............................................................................................................................................... 10 Collection Time change process.............................................................................................................. 10 Customer Health and Safety Procedures............................................................................................. 10 Unloading and handover at customer premises.............................................................................. 10 Contingency........................................................................................................................................................ 10 Non-Routable Mail........................................................................................................................................... 10 Procedures for Handling Non Compliant Postings........................................................1 1 Manifest.................................................................................................................................................................. 1 1 Collections & Consumables..........................................................................................................................12 Addressing Standards.....................................................................................................................................12 Post Presentation..............................................................................................................................................12 Appendix A International Delivery Timescales.....................................................................................13 Appendix B Destination Guides. ............................................................................................................ 14 Appendix C Bag Labels........................................................................................................................... 20 Appendix D Traycard................................................................................................................................ 21 Appendix E Manifest................................................................................................................................22 Appendix F Addressing Requirements.................................................................................................23 Appendix G List of prohibited items......................................................................................................25 Appendix H Postal regulations...............................................................................................................26 Appendix I Customs Labels...................................................................................................................27 1.1 1.2 1.3 1.4 1.5 2.0 2.1 2.2 2.3 2.4 2.5 3.0 4.0 4.1 5.0 5.1 5.2 6.0 7.0 7.1 7.2 7.3 7.4 7.5 7.6 8.0 8.1 8.2 8.3 8.4
International pre-sorted Customer Guide / August 2014 / V1
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