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EXECUTIVES 2023 TOP 100
Successful business transformation doesn’t happen to your team, it happens with your team. The employee experience drives the customer experience and to perform while you transform, your team must share a vision of success and a mindset for growth. That’s the shared message of success from Paul Bay, CEO of Ingram Micro, one of CRN’s Top 25 Most Influential Leaders, and Sanjib Sahoo, EVP and CDO, Ingram Micro, one of CRN’s Top 25 Disrupters. “As an industry we need to listen more and better anticipate the needs of our customers,” notes Bay. “We must map our services and solutions to their goals. We must show quantitative and qualitative value to their business and find the right balance of technology and talent to move from transacting to truly interacting. We must become indispensable partners. ” “With the global adoption of Ingram Micro Xvantage™—our digital twin—we have established an aggressively digital and yet amazingly human experience for everyone working for and with Ingram Micro,” says Sahoo. Yet, what many don’t realize is Ingram Micro’s modernization is transforming the way the technology industry does business, not just Ingram Micro. “Our mission is to create and capture more value at the speed of need for our entire ecosystem and empower our employees to elevate the customer experience using Xvantage and all the resources available to them,” notes Sahoo. Investing in Shared Success Over the last 18 months, Ingram Micro has introduced more services, expanded its skills and certifications and accelerated its efforts to help channel partners do more with more. “We continue to invest in our talent and our business, sales and technical resources,” says Bay. “A great example of these investments is our global Centers of Excellence, professional and cloud services, communities and Advanced Solutions offerings.” Ingram Micro continues to expand its resources and returns in critical areas such as technology lifecycle services and environmental, social and governance initiatives. “We are engaging, encouraging and enabling our team and our customers to work exceptionally well from anywhere and grow stronger faster together,” notes Sahoo. “Ingram Micro Xvantage is a game changer for us and everyone we do business with.” Disrupting An Industry To Create And Capture More Value For Everyone
Paul Bay CEO, Top 25 Most Influential ” We’re modernizing the way the technology industry does business—not just Ingram Micro, but all of us. ” — Paul Bay
Sanjib Sahoo EVP and CDO, Top 25 Disrupter
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2023
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