HIGHLIGHTS INFORMATION TECHNOLOGY
CUSTOMER SERVICE
Service Desk Requests by Year
18,186 service requests created 17,858 service requests resolved 8 day average to resolve service requests 44.7% of requests were resolved the same day INFRASTRUCTURE & SECURITY 41 new users trained in GIS across 10 departments 228,936 GIS web users (annual) 23 web map applications published in past year
INFRASTRUCTURE & SECURITY
99.7% uptime for the county's network
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