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strategy, we look forward to the lasting impact of this and future employee engagement. Sam B., ISG structural engineer and former collegiate football player, said, “As a college athlete, I had four years to improve. As a professional, I have my entire career. If I’m not intentional, I won’t improve. Performance coaching feedback has helped me realize I need to be more decisive and use data to make quicker decisions.” As individuals find success, they become coaches themselves. They share what they’ve learned, help others become more self aware, and perform at a higher level. The program builds upon itself and allows our teams to achieve more by diligently focusing on continuous performance improvement, ultimately increasing ISG’s success. Tiara M., ISG project management group leader, said, “There has been a noticeable acceleration in my team’s performance since we’ve increased the focus on performance coaching. I’ve seen numerous individuals who more confidently give and provide feedback as they work on projects. My direct reports are also initiating more frequent discussions about their performance, looking for opportunities to improve and grow.” THE FINAL SPRINT. When done well, leaning into a performance coaching culture drives people to compete at their best every day. It challenges everyone on the team and pushes boundaries to elevate the entire game. Samantha Boeck is the director of talent engagement at ISG, a nationally recognized architecture, engineering, environmental, and planning firm. Connect with her on LinkedIn.
SAMANTHA BOECK, from page 7
■ Coaching maximizes elite potential. Driving high performance has been an important part of ISG’s culture from the beginning. In the early days, our founders served as the coaching staff. They helped less experienced engineers and architects reflect and improve on their performance. As we’ve grown, an increased emphasis on coaching helps new ISGers understand and embrace our high-performance culture, while seasoned employees mentor and hold each other accountable. We believe in doing the hard things to produce greater results and avoid a punch in, punch out mentality. ■ Versatility fuels high performance. Competing is important to us. We look for professionals with a competitive drive. Former athletes often find success at ISG due to our team mentality, hunger to win, and focus on progress. This important piece of our culture is elevated by a robust, in-house performance coaching program led by a seasoned professional with a background in sports psychology. Our more than 500 employee owners have varying levels of experience, motivation, and expertise. We recognize that one-size-fits-all professional development does not work for us. Success requires a dynamic and flexible coaching strategy that can quickly and effectively elevate our employees. SUCCESS STORIES. Like athletes, professionals want to know how they are performing and what they can do better. In 2023, 95 percent of ISG employee owners attended at least one coaching presentation and used at least one performance coaching resource. As a key component of our firm’s long-term
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