MEMBERSHIP INSIGHT
Improvement to your membership service
T he CIPP has recently invested in a new customer relationship management (CRM) database and website to enhance your membership experience and benefits. This article covers some of the main improvements and changes. Policy hub One of the top rated membership benefits is the CIPP policy and research team who bring together the views and concerns of thousands of payroll, pension and professionals to influence policy and legislative change. (See Image 1.) Our new policy hub brings together all of the information that members will need regarding the consultations which we are attending on your behalf, the consultation documents relating to proposed changes and the surveys which will collect your views to formulate our response. This is also home to the Policy News Journal , making it easier to find the latest version without having to trawl through previous news items. We will still notify you of changes via News On Line . Resource library The resource library is home to a wide variety of publications and tools which will assist members day to day; including: ● The online version of Professional in Payroll, Pensions and Reward magazine which can be viewed as an interactive magazine or downloaded as a PDF to save and read later
● News items which are added to the site daily to keep you up to date on the latest industry developments ● The CIPP payroll factcard; you’ll be able to download the latest version as a PDF, or follow the link to get the free app on Apple and Android devices ● Policy research papers; this is where we will provide papers and commentary on benchmark surveys which we run such as the payslip survey, the results of which will be published here during National Payroll Week ● Our useful contacts directory which will come in handy when you are looking for a new supplier. The online directory has been improved so that it is easier to find the organisations that you are looking for ● The automatic enrolment directory; enabling you to find suppliers and advisers to support you through automatic enrolment. There is also a separate search function for the resource library which will make searching for content easier. You can search using keywords or use our new ‘browse by topic’ search functionality to bring up all of the resources which have been categorised by that particular topic. (See Image 2.) My CIPP We have improved the My CIPP section and introduced some new features, including the ability to let us know what you are interested in. (See Image 3.) This links to our new CRM database,
which means that every time you log in, the content you see will be related to your areas of interest. You can also save items to your favourites so that they are easily accessible the next time that you login; handy if you are interested in an event but not able to book at the time you are viewing.
The My CIPP area also enables you to update your contact details, view events and training courses which you are booked on, log your CPD, change the frequency of News On Line to weekly or daily and upgrade your membership online. You are also able to pay your membership fees online, when you are due for renewal via a secure SagePay connection. My CIPP links straight back to the CRM database meaning that your changes are made in real time. We’ve also made it easier to view the different benefits available at each level of CIPP membership through our new join online page; making it easier for you to see the value that you receive and ensure that you can maximise your membership by taking advantage of the benefits available to you. (See Image 4.) We have also moved our specialist interest groups (SIGs) to the CIPP website and improved the communications which are sent if you are a member of any of the groups. You can now join and leave SIGs directly through the CIPP website, which means you don’t have to wait to be added to the basecamp site for SIG membership. Your contact details and login details are all managed within one site and database, ensuring that if you change your email address, other contact details and login information; it is all within the CIPP website and does not need changing on another site to maintain your SIG membership and access. The discussion forums work in a similar way to LinkedIn and other social networking sites so that if you post a discussion item the other group members will receive notification of this. This will go some way to improve the
| Professional in Payroll, Pensions and Reward | September 2016 | Issue 23 14
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