Providence by the NUMBERS 90% SATISFIED WITH THEIR JOB 97% WOULD 97% OUR MISSION MATTERS TO THEM
PROVIDENCE LIFE SERVICES Operations & Service: A Year in Review
MEGAN TENGERSTROM Vice President
Operations Providence Life Services
Amid change and progress, our commitment to com- passionate, faith-driven care remains constant. This past year has been one of growth, achievement, and dedication to enhancing the lives of those we serve.
Accreditation through The Joint Commission has long been the gold standard in healthcare, indicating a programs’ achievement in quality and safety. Provi- dence has ascribed to these standards
RECOMMEND PROVIDENCE SERVICES
for our skilled and post-acute care programs since the early 2000’s. This year, The Joint Commission expanded its accreditation options to Assisted Living and Memory Care
Providence Life Services • EMPLOYEES SURVEYED *
facilities. Both Park Place of Elmhurst and Victorian Village have been awarded The Joint Commission’s Gold Seal of Approval® for Assisted Living and Mem- ory Care. This achievement reflects our dedication to providing safe, high-quality care and creating an environment where residents thrive.
100% FELT STAFF TREATED THEM WITH DIGNITY & RESPECT
90% SATISFIED WITH SERVICES
95% FELT WELCOME BY NEIGHBORS
96% RATED OUR STAFF GOOD OR EXCELLENT
At Park Place of Elmhurst, we recognized the chang- ing expectations of financial options for individuals who were seeking a place to move to for retirement living. Given that, in 2024, we introduced a Fee-for- Service contract, providing residents with flexibility in the type of financial agreements they can choose for entrance into the Life Plan Community. With this agreement, prospective residents can pay for care services when and if needed, rather than paying in advance in a traditional Life Care agreement. This has been a popular option, particularly for individuals who have long-term care insurance plans in place. Additionally, the retirement building’s main- level common areas, including the living room, lob- by, bistro, and dining spaces, have been beautifully remodeled to enhance the resident experience.
Providence Life Services • RESIDENTS SURVEYED *
90% Clietns rate our Hospice Services with a 9 or 10 for satisfaction
85% Clietns rate our Home Health Services with a 9 or 10 for satisfaction
Victorian Village celebrated 25 years of service to seniors in 2024. Over the 25 years, the care expecta- tions and care delivery model for Memory Care have changed significantly. In recognition of these chang- es, we remodeled our Memory Care unit, creating a homelike, calming environment with soft colors and LED lighting. These updates allow families to remain together, even when living in different areas of the same community.
Providence Hospice • FAMILIES SURVEYED**
* Data from Third Party Survey Company | “We Care Connect” ** Data from Third Party Survey Company | “Strategic Health Partners”
14 Providence Life Services • With You, For You
2024 • Annual Report 15
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