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it’s essential to conduct thorough research and engage with the broader community to gain genuine insights into their capabilities and reputation. Only by doing so can you ensure that the foundation for change is built on trust, reliability, and informed decision-making.” There are some things you cannot put a price on. In the global payroll industry, trust and integrity are truly priceless. Innovation can be a great asset, saving money and boosting efficiency, but innovation should not come at the expense of trustworthiness. Reassuringly, the majority of up-and-coming companies are giving equal weight to tech and old-school values by recruiting good people and being compliance-conscious. Due diligence will help you look beyond the surface, new or old, to reveal the firms that share your goals. Just remember, all that glitters is not gold.
While new providers leverage tech to deliver sleek interfaces and automation, they may not have the depth of expertise that more experienced companies can bring. Have you considered whether they have the ability to scale? What is their track record in delivering payroll following an international expansion or the addition of globally diverse team members? Can they ensure a seamless payroll in times of change? The pandemic taught us all that stability and reliability are imperative. Is this new provider resilient? Do they have the financial stability to survive sudden shutdowns or to overcome operational challenges? What is their track record on data protection? Do they have robust cybersecurity measures in place? Will they be readily available when you need extra support? Are their processes transparent?
Will Jackson - CEO The Leppington Group - told us, “Transformation is never easy—it demands careful planning and a
deep understanding of the challenges ahead. Before committing to a new provider,
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GLOBAL PAYROLL MAGAZINE ISSUE 10
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