INTRODUCTION OUR PLANET OUR SUPPLY CHAIN OUR PEOPLE OUR COMMUNITY ABOUT THE REPORT
Product Safety – Recalls Parts Authority takes pride in the quality of the parts we supply to customers. Although we do not manufacture any parts, we participate in rare product recalls that are directed by our suppliers. We are proud that out of 800,000 stock keeping units (SKUs) o�ered in 2022, we only had 21 voluntary, supplier-initiated recalls, resulting in no out-of-pocket costs. This means that Parts Authority achieves overall product reliability and labeling integrity of over 99.99% for all of the SKUs we stock. A product recall typically occurs due to mislabeling of packaging by the supplier and is not linked to technical or mechani - cal issues. It is important for us to participate in these recalls so that our customers receive correct items for their repair and maintenance needs in a timely manner. Our purchasing department tracks all recalls as they are issued by vendors, follows their protocol to either return or dispose of unsold parts, and reaches out to customers on any cases that require follow-up. This work may require coordination between our purchasing department, operations team and sales team in order to carry out corrective measures and ensure that our customers come �rst. Our product safety management process is a great example of Parts Authority’s core values of integrity, teamwork and pride. In general, we rely on the extremely high standards and quality control of our suppliers to minimize the occurrence of product recalls. In all cases, the products recalled in 2022 were due to factors outside of our knowledge or control, and thankfully were rare and of minimal impact. Only 2.6 SKUs recalled out of every 100,000 SKUs STOCKED which is the equivalent of 0.0026 percent, or 2.6 thousandths of 1 percent!
27 Sustainability Report 2023: The Composition of a Responsible Organization
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