INTRODUCTION OUR PLANET OUR SUPPLY CHAIN OUR PEOPLE OUR COMMUNITY ABOUT THE REPORT
WOMEN LEADERS – SETTING THE PACE
Natalie Rodriguez Westchester Call Center Manager I’m proud to manage a call center team that strives to deliver excellent customer service. I train team members, analyze call abandonment rates, create sales reports for upper management, invoice stock orders and manage other aspects of customer service. I have been with the company for ten years, and always try to expand my knowledge. Recently, I joined Women in Auto Care, to take advantage of their educational opportunities. “Natalie exemplifies Parts Authority’s pillars for success: passion, great communication, embracing technology and going above and beyond to put customers’ needs first. I am extremely proud of how much she has grown within the company.” – Ryan Prasad, Regional VP of Operations
Leah Russo Territory Sales Manager – Outside Sales It’s my privilege to grow sales and maintain relationships with auto repair shop owners. I enjoy sharing my expertise with business owners to help them make informed purchases for the speci�c parts they need. I also work with our operations counterparts to achieve the common goal of satisfying our customers. I have been with Parts Authority for eight years, and outside of the o�ce I enjoy taking part in an all-women’s networking group in northern New Jersey. “Leah always rises to a challenge and constantly looks for ways to grow her book of business. She is a valued member of the New Jersey sales team!” – Tom Kelly, New Jersey Sales Manager
34 Sustainability Report 2023: The Composition of a Responsible Organization
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