INTRODUCTION OUR PLANET OUR SUPPLY CHAIN OUR PEOPLE OUR COMMUNITY ABOUT THE REPORT
PARTS AUTHORITY CULTURE Parts Authority's culture defines how we achieve our vision and fulfill our mission for our stakeholders – customers, team members, suppliers and owners. It’s who we are as a company, what we stand for and how we work. We have been building our customer-centered culture across five decades of rapid growth, adapting to a world that’s been changing at warp speed. In 2021, we reflected on this journey by clearly articulating our mission, core values and the expectations we have for our team members. Our Mission
Our Mission is to be the customers’ �rst-choice warehouse distributor of automotive aftermarket parts in multiple market channels, including professional parts technicians, retailers, jobbers, �eets, chains, and e-tailers. Parts Authority is also focused on team member satisfaction, career development and professional growth, which have been core values of the company since its inception.
All team members must be devoted to the success of the organization and meet their own professional goals. We can only reach our goals when our team �res on all cylinders! This can be accomplished through a focused and concerted team e�ort, and each team member plays a vital role in our success.
Our Pillars for Success Our team’s decisions and actions must keep the interests of all our stakeholders in mind and must strive to create stakeholder value. Our company’s success and how we execute our mission are guided by four overarching pillars – which express what we expect from team members:
Passion, “Fire in the Belly”: We all must have a passion for our business, for our customers, and most importantly for our people. This means having the courage to take risks, challenge the status quo and go the extra mile to help others. Team members should exhibit “Fire in the Belly” and be determined to seize opportunities, drive results and focus on personal growth and development. Technology: We all must be adept at using current technology and tools, while also embracing new technology and innovation that will enhance organizational outcomes and advances in our industry. We transform, engage and evolve – and are empowered to make a di�erence.
Communication: Team members must be comfortable with direct communication – getting straight to the point, while always being considerate, professional and respectful in all interactions. We are transparent and share knowledge and information about what matters most. This builds trust, which leads to collaboration and collective decision-making. Customers: We put our customers’ needs �rst. This means we take on challenges, switch gears at a moment’s notice, �nd solutions and get results. Our success is our customers’ success.
9 Sustainability Report 2023: The Composition of a Responsible Organization
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