POLICY SPOTLIGHT
COMPLAINTS
http://www.thelakes.edu.au/uploads/8/3/9/0/83901006/complaints_policy_2022.pdf
The Lakes welcomes feedback, both positive and negative, and is committed to continuous improvement. We value open communication with our families and are committed to understanding complaints and addressing them appropriately. We value and encourage open and positive relationships with our College community. We understand that it is in the best interests of students for there to be a trusting relationship between families and our College. When addressing a complaint, it is expected that all parties will:
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be considerate of each other ’ s views and respect each other ’ s role
• be focused on resolution of the complaint, with the interests of the student involved at the centre
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act in good faith and cooperation
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behave with respect and courtesy
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respect the privacy and confidentiality of those involved, as appropriate
• operate within and seek reasonable resolutions that comply with any applicable legislation and Department policy
• recognise that schools and the Department may be subject to legal constraints on their ability to act or disclose information in some circumstances. Students with a concern can raise them with a trusted adult at College, or can also ask a parent, carer or another trusted adult to talk about the issue instead. Parent/Carer concerns in the first instance should be directed to your child ’ s Home Group teacher or Year Level Leader. Where concerns cannot be resolved in this way, parents/carers may wish to make a formal complaint to the Principal team on either campus.
Policies are available to all families via the the Sentral Portal (under Resources) or via our website http://www.thelakes.edu.au/policies -- reports.html
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