By the end of this workshop, participants emerge with a heightened sense of confidence and competence in providing compassionate assistance to those in need, making a positive impact in their communities and workplaces.
Corrina liked her job at her organisation’s help desk, and she knew she was good at it. Still, she had been there for five years now, and wanted to improve her chances for a promotion. Not that her manager didn't recognise her value or encourage her to undertake professional development courses, but the type of PD attached to her job was more like Advanced Excel skills or learning a new software system, helpful but yawnsville. Her friend Pieta who worked in HR received much more encouragement within her company to undertake a wider range of PD opportunities. Pieta was forever raving about the Lifeline workshops she had been attending. The one that sparked Corrina's interest was the Accidental Counsellor Foundations workshop that taught active listening skills. She thought of asking her manager if she could use her next PD day to go as well, but she wasn't holding her breath.
Corrina's organisation had been slow to recognise the importance of people skills and she knew that improving her own would definitely be an advantage for her work. So she asked her manager who amazingly did not hesitate to sign her off to attend the next Accidental Counsellor Foundations workshop and she too came away just like Pieta, exuberant about what she had learned. For instance, all about the Victim Triangle, how not to be a rescuer, how to set professional boundaries, how to recognise when somebody really needed help and what to do about it if they did were all so useful, not just for work. The trainer was so skilled, so friendly, and the participants she met, well, WOW! Her appetite had been whetted and she was now scoping the Lifeline website for what she could do next, even it meant taking leave to go. For some reason, this was becoming more important for her than she had originally expected.
So amazingly helpful. Will be putting these techniques into practice both personally and professionally. Thank you for the time, effort, resources and passion you all put into this. You make the world a better place!
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