Prepared For :
CENTURY 21 Affiliated Team Leader
ONBOARDING GUIDE
From :
221 & 229 West Beltline Hwy. Madison, WI 53713 608-221-2121
Leadership & Operations
WELCOME
WELCOME TO AFFILIATED
Starting your new role with Affiliated, you will have the support of our Leadership & Central Service before, during and after your start date. We look forward to you getting to know our different departments and helping you through the onboarding process.
TABLE OF CONTENT
01 Leadership
I.T.
05
09 Learning & Development
02 Operations
06 Marketing
10 Leads Management
Human Resources
03
Events
Relocation
07
11
Accounting
04
Social Media
08
DEPARTMENT DIRECTORY Century 21 Affiliated is excited to welcome you to the family! As we work through process together, we want to make sure the expectations and timelines are a clear for both parties. Learn more about us at Affiliated and how we can best communicate.
ACCOUNTING@C21AFFILIATED.COM LEARNING.DEVELOPMENT@C21AFFILIATED.CO HR@C21AFFILIATED.COM EVENTS@C21AFFILIATED.COM EMILYMATTHEWS@C21AFFILIATED.COM RELO@C21AFFILIATED.COM
ACCOUNTING LEARNING & DEVELOPMENT HUMAN RESOURCES EVENTS LEADS MANAGEMENT RELOCATION SOCIAL MEDIA WEBSITE
C21SOCIAL@C21AFFILIATED.COM C21SOCIAL@C21AFFILIATED.COM MARKETING@C21AFFILIATED.COM HELPDESK@C21AFFILIATED.COM
MARKETING HELP DESK
PRIOR TO IMPACT
As we work together, there will be items that need to be shared.
PRODUCTION DATA
FRANCHISE QUESTIONS
During the initial discovery phase you will be asked to provide the following:
During the initial discovery phase you will be asked to provide the following:
If a Franchise
3 Years of Sales by Agent Commission Economics Breakdown Agent Fee Structure Current Rent Role Lease Expiration Dates Own or Rent Office Locations
How much time is left on deal Economics of the deal Number of Offices Number of Agents Any Ancillary Relationships in place Software Platforms Business Rules Relocation
FINANCIAL HISTORY
During the initial discovery phase you will be asked to provide the following:
P&L's Tax Returns Current Balance Sheet Payroll Organization Chart or Key Personnel
NEW ENTITY
Create a NEW entity Join an EXISTING entity During the initial discovery phase you will be asked
PRE-MERGER
ACCOUNTTECH TO DASH
During the initial discovery phase you will be asked to provide the following:
During the initial discovery phase you will be asked to provide the following:
Non Disclosure Agreement NDA Letter of Intent (LOI) Memo of Understanding (MOU) Notice of Consent
Non Disclosure Agreement NDA Letter of Intent (LOI) Memo of Understanding (MOU)
Central Service Agreement Asset Purchase Agreement Operating Agreement Team Leader Agreement (non-owner employee) Partner Services Agreement (if an owner) Bill of Sale Promissory Note Assignment and Assumption Agreement Notice of consent (Gold to Gold Realogy)
SOFT IMPACT VS HARD IMPACT OPERATIONS ACCOUNTING HUMAN RESOURCES MARKETING SOCIAL MEDIA WEBSITE LEARNING & DEVELOPMENT
INFORMATION TECHNOLOGY
LEADS MANAGEMENT
RELOCATION
SUPPORT STAFF
LEARNING & DEVELOPMENT
The mission of the CENTURY 21 Affiliated Learning & Development department is to predict when each and every agent, team leader and staff member needs training and deliver it at a level they will comprehend in order for them to be as productive and profitable as humanly possible. Therefore, not only meeting their expectations but exceeding it.
Employee Handbook: The Employee Handbook provides you with information about some of
the policies and procedures relating to employment at CENTURY 21 Affiliated.
Agent Onboarding Agent Support Brokerage Support CORE Academy Sales Training Weekly Tips & Tricks Tools & Systems Training Mission Possible Content Sales, Tools & Systems Content Knowledge Management Hub Content Agent / TL Portal Learning & Development Responsibilities
Central Service Portal Administration Portal
System Super User M&A Support
LEADERSHIP
KATHY GROVE
Dan began his career with CENTURY 21 Affiliated in 2000 while earning his Real Estate/Business Management degree from University of Minnesota. Since then, Dan has served as Team Leader, Corporate Vice President and became President/CEO in 2015. As the CEO of CENTURY 21 Affiliated and owner of the largest CENTURY 21 company in the world, Dan oversees CENTURY 21 Affiliated Central Services which handles all operations, the company’s real estate brokerage wing, and all ancillary service partnerships as well as mergers and acquisitions. CENTURY 21 Affiliated boasts over 120 offices and with more than 2,500 agents throughout Wisconsin, Michigan, Minnesota, Illinois, Indiana, and Florida, and grosses over more than $3.5 billion in sales and closes 20,000+ transactions annually. In addition to his role within CENTURY 21 Affiliated, Dan has developed strong ancillary partnerships that support CENTURY 21 Affiliated through title, mortgage, home warranty, predictive analytics software, and a real estate holding company with assets across Wisconsin and Minnesota. Dan Kruse is owner of Cobrakai with 14 properties in the Wisconsin area.
Owner Dan Kruse DanKruse@c21affiliated.co
JASEN SCHROCK
Jasen has been in the real estate industry in many roles for 21 years. His career began as the on-site property manager for a 300 unit high rise in Chicago’s Gold Coast neighborhood. As a licensed Realtor in Chicago, he was a top producing real estate agent. In 2010, Jasen began working at Realogy Corporation for the Century 21 brand in a position that focused on internal mergers and acquisitions. In this role, and eventually as a Franchise Sales Director, he facilitated over 40 merger and acquisitions of real estate companies. Having assisted in much of the initial growth in Illinois and Indiana for the Century 21 Affiliated franchise, he joined the ownership group as they expanded in the State of Michigan in 2014 where he acts as the President, broker/owner and operating partner. Currently, Century 21 Affiliated has 16 locations across Michigan with over 325 sales professionals. As an owner of Century 21 Affiliated Property Management, he has assisted in the rapid growth and development of this division. Jasen has his MBA from the University of Illinois. He lives with his wife and two young daughters in Kalamazoo, MI.
Owner Jasen Schrock - Michiagan JasenSchrock@c21affiliated.co 773-805-7432
LEADERSHIP
HEATHER
Dan began his career with CENTURY 21 Affiliated in 2000 while earning his Real Estate/Business Management degree from University of Minnesota. Since then, Dan has served as Team Leader, Corporate Vice President and became President/CEO in 2015. As the CEO of CENTURY 21 Affiliated and owner of the largest CENTURY 21 company in the world, Dan oversees CENTURY 21 Affiliated Central Services which handles all operations, the company’s real estate brokerage wing, and all ancillary service partnerships as well as mergers and acquisitions. CENTURY 21 Affiliated boasts over 120 offices and with more than 2,500 agents throughout Wisconsin, Michigan, Minnesota, Illinois, Indiana, and Florida, and grosses over more than $3.5 billion in sales and closes 20,000+ transactions annually. In addition to his role within CENTURY 21 Affiliated, Dan has developed strong ancillary partnerships that support CENTURY 21 Affiliated through title, mortgage, home warranty, predictive analytics software, and a real estate holding company with assets across Wisconsin and Minnesota. Dan Kruse is owner of Cobrakai with 14 properties in the Wisconsin area.
Owner Dan Kruse DanKruse@c21affiliated.co
JASEN SCHROCK
Jasen has been in the real estate industry in many roles for 21 years. His career began as the on-site property manager for a 300 unit high rise in Chicago’s Gold Coast neighborhood. As a licensed Realtor in Chicago, he was a top producing real estate agent. In 2010, Jasen began working at Realogy Corporation for the Century 21 brand in a position that focused on internal mergers and acquisitions. In this role, and eventually as a Franchise Sales Director, he facilitated over 40 merger and acquisitions of real estate companies. Having assisted in much of the initial growth in Illinois and Indiana for the Century 21 Affiliated franchise, he joined the ownership group as they expanded in the State of Michigan in 2014 where he acts as the President, broker/owner and operating partner. Currently, Century 21 Affiliated has 16 locations across Michigan with over 325 sales professionals. As an owner of Century 21 Affiliated Property Management, he has assisted in the rapid growth and development of this division. Jasen has his MBA from the University of Illinois. He lives with his wife and two young daughters in Kalamazoo, MI.
Owner Jasen Schrock - Michiagan JasenSchrock@c21affiliated.co 773-805-7432
Systems Review
The Affiliated Central Service team is comprised of staff members who consistently go above and beyond to help our agents, administrators and Team Leaders be successful in the field. CENTURY 21 AFFILIATED TOOLS
SOCIAL MEDIA & WEBSITE RELOCATION
EXECUTIVE LEADERSHIP ACCOUNTING HUMAN RESOURCE INFORMATION TECHNOLOGY
LEADS GENERATION LEARNING & DEVELOPMENT MARKETING
Custom COI's - where to find in Affiliated Connection AFFILIATED CONNECTION
LIABILITY AGENT HEALTH INSURANCE PORTAL
WORKERS COMPENSATION SPARK PROGRAM
The Affiliated Central Service team is comprised of staff members who consistently go above and beyond to help our agents, administrators and Team Leaders be successful in the field. SKYSLOPE | TRANSACTION
Contact Ryaan Glynn if you have any questions regarding Central Service Staff, Insurance or Office Copiers. TO DO'S:
SUPPORT STAFF
HUMAN RESOURCES HR@C21AFFILIATED.COM
"The mission of the CENTURY 21 Affiliated Human Resource department is dedicated to fostering company culture and supporting Leadership and staff as a strategic business partner to aid in their success both individually and as a team."
Contact Human Resources TO DO'S:
RECEIVED WELCOME AND BENEFITS REGISTERED FOR PAYCHEX FLEX SCHEDULE HR ORIENTATION RECEIVED INFORMATION ON MEDICAL, DENTAL OR VISION RECEIVED INFORMATION ON HEALTH INSURANCE COMPLETE SURVEY FROM PAYCHEX REVIEW AND SIGN COVID PROTOCOLS POLICY RECEIVED WELCOME AND BENEFITS
SUPPORT STAFF
ACCOUNTING ACCOUNTING@C21AFFILIATED.COM
"The mission of the CENTURY 21 Affiliated Accounting Department is to provide quality customer service to our owners, agents, team leaders, and staff with timely and accurate financial data."
Accounting: We offer matching health retirement & an agent health insurance network. Our commission processing schedule allows agents the potential of being paid twice weekly. Agent billing is on the 10th monthly. Team Leaders will meet with Accounting annually in October/November for budgets.
MATCHING HEALTH RETIREMENT AGENT HEALTH INSURANCE NETWORK
TWICE A WEEK AGENT COMMISSION SCHEDULE WEEKLY ACCOUNTS PAYABLE INVOICES PAID MONTHLY AGENT INVOICE ANNUAL TEAM LEADER BUDGETS ACCOUNTTECH TO DASH SOFTWARE 4% INTERNAL CHARGE OF GROSS REVENUE
Processing: You can find information about core benefits for employee's that are working 30+ & 37.5 hours per week. Affiliated provides group health, dental, vision, short-term disability, voluntary term life, voluntary accident and voluntary critical illness insurance plans. Available to those who work a 30 or more hours per week.
Accounts Payable: Payable invoice are paid once per week. 4% internal charge of gross revenue. We use AccountTECH accounting software to communicate with Dash.
Property Management : The Employee Handbook provides you with information about some of the policies and procedures relating to employment at CENTURY 21 Affiliated.
SUPPORT STAFF
ACCOUNTING ACCOUNTING@C21AFFILIATED.COM
"The mission of the CENTURY 21 Affiliated Accounting Department is to provide quality customer service to our owners, agents, team leaders, and staff with timely and accurate financial data."
BUDGET OVERVIEW
Contact Human Resources TO DO'S:
TRANSACTION PLAN NOLAN FINANCIAL GL QUESTIONS CENTRAL SERVICE FEES NATIONAL ADVERTISING FUND
RECEIVED WELCOME AND BENEFITS REGISTERED FOR PAYCHEX FLEX SCHEDULE HR ORIENTATION
COMMISSION PROCESSING
RECEIVED INFORMATION ON HEALTH INSURANCE COMPLETE SURVEY FROM PAYCHEX REVIEW AND SIGN COVID PROTOCOLS POLICY RECEIVED WELCOME AND BENEFITS
COMMISSION PAYMENT SCHEDULE INDEPENDENT CONTRACT AGREEMENTS COMMISSION QUESTIONS E-COMMISSIONS AGENT A/R BALANCES FED & STATE WITHHOLDING PROGRAMS
VENDOR SERVICES OFFICE INVOICES EXPENSE REPORTS
SUPPORT STAFF
INFORMATION TECHNOLOGY HELPDESK@C21AFFILIATED.COM
"The mission of the CENTURY 21 Affiliated IT Department is to provide support for the company's tools and systems in a way that will provide an environment that facilitates the business of our agents and staff."
Team Leader Credentialing : The IT team will take care of the majority of your credentials when becoming a Team Leader. Listed below are the items they will have set up for you. Make sure your hiring manager has provided you a login sheet when you start you new role as Team Leader.
MLS NETWORKING PRINTERS COMPUTER INVENTORY EMAIL SOFTWARE OFFICE LAYOUT
Contact Human Resources TO DO'S:
RECEIVED WELCOME AND BENEFITS REGISTERED FOR PAYCHEX FLEX SCHEDULE HR ORIENTATION
RECEIVED INFORMATION ON HEALTH INSURANCE COMPLETE SURVEY FROM PAYCHEX REVIEW AND SIGN COVID PROTOCOLS POLICY RECEIVED WELCOME AND BENEFITS
SUPPORT STAFF
MARKETING MARKETING@C21AFFILIATED.COM
"The mission of the CENTURY 21 Affiliated Marketing department is to provide result oriented advertising, public relations and marketing opportunities designed to meet our agents, and clients needs and to maintain a consistent brand across our entire footprint."
PRESS RELEASE BANNERS YARD SIGNS SIGN PANELS
OUTDOOR SIGNAGE BUSINESS CARDS OFFICE STATIONARY
SUPPORT STAFF
EVENTS EVENTS@C21AFFILIATED.COM
"The mission of the CENTUY 21 Affiliated Events department is to help facilitate education, celebrate success, encourage camaraderie and networking for our agents, team leaders, and staff."
STATE OF AFFILIATED TEAM LEADER & STAFF RETREAT AGENT RALLY
ABOUT US
AFFILIATED BUSINESS RULES
Relocation CENTURY 21 Affiliated Relocation team is always looking for experienced agents that would like to join the Relocation A-Team. Century21.com) 7 days a week, 14 hours a day and within minutes of the lead entering our system. Once the lead is ready to move forward, it is assigned to an agent on the “Emily Matthews” team! RELOCATION@C21AFFILIATED.COM RELOCATION Affiliated Business Rules Affiliated will provide an Operational Guideline for agents to follow. This includes our business rules on lead acceptance. EMILYMATTHEWS@C21AFFILIATED.COM EMILY MATTHEWS Emily Matthews Our lead scrubbing team helps cultivate leads so you can focus on more of the transaction. Our lead scrubbing team operates under the name of “Emily Matthews”. Creates a personal interaction with the customer and is a unique model to CENTURY 21 Affiliated The Emily Matthews scrubbing team responds to internet-based inquiries (largely from Incoming Broker to Broker closed transactions are paid out at a 45% referral fee with a 50/50 split. Closed transactions for Lender & Corporate are paid out at 47.5% referral fee with a 50/50 split. Closed agent generated referrals (AGR) are paid out at a 30% referral fee with the agent current split.
ANCILLARY SERVICES
SELECT ONE MORTGAGE UNIVERSAL HOME PROTECTION PREFERRED TITLE ELEVATE TITLE
Ancillaries When you join CENTURY 21 Affiliated, you’ll get access to some of the best real estate ancillary specialists in the area.
Property Management No worries, no hassles, no problems. Just know that Century 21 Affiliated Property Management takes care of everything... while you take care of you. PROPERTY MANAGEMENT
221 West Beltline Hwy. Madison, WI 53713 608-221-2121
Prepared For :
[company name]
PRIOR TO IMPACT
From :
221 West Beltline Hwy. Madison, WI 53713 608-221-2121
Dan Kruse Jasen Schrock
COMMUNICATION
ACCOUNTING ACCOUNTING@C21AFFILIATED.COM
Accounting: We offer matching health retirement & an agent health insurance network. Our commission processing schedule allows agents the potential of being paid twice weekly. Agent billing is on the 10th monthly. Team Leaders will meet with Accounting annually in October/November for budgets.
FOR MORE INFORMATION CONTACT RYAAN GLYNN AT RYANNGLYNN@C21AFFILIATED.CO
MATCHING HEALTH RETIREMENT AGENT HEALTH INSURANCE NETWORK
ACCOUNTS PAYABLE
Accounts Payable invoice are paid once per week. 4% internal charge of gross revenue. We use AccountTECH accounting software to communicate with Dash.
TWICE A WEEK AGENT COMMISSION SCHEDULE WEEKLY ACCOUNTS PAYABLE INVOICES PAID MONTHLY AGENT INVOICE ANNUAL TEAM LEADER BUDGETS ACCOUNTTECH TO DASH SOFTWARE 4% INTERNAL CHARGE OF GROSS REVENUE
WEEKLY TOUCH BASE : As we move forward into the next phase, the team at Central service will be meeting weekly with the new owner. Each week will provide a new department overview, expectations and progress updates. MARKETING MARKETING@C21AFFILIATED.COM
WEEKLY TOUCH BASE : As we move forward into the next phase, the team at Central service will be meeting weekly with the new owner. Each week will provide a new department overview, expectations and progress updates. MARKETING MARKETING@C21AFFILIATED.COM
PRESS RELEASE BANNERS YARD SIGNS SIGN PANELS
OUTDOOR SIGNAGE BUSINESS CARDS OFFICE STATIONARY
221 West Beltline Hwy. Madison, WI 53713 608-221-2121
About Us
EXECUTIVE LEADERSHIP
The Affiliated Central Service team is comprised of staff members who consistently go above and beyond to help our agents, administrators and Team Leaders be successful in the field. WHO IS CENTRAL SERVICE?
OPERATIONS
BROKERAGE
CENTRAL SERVICES
ACCOUNTING OWNERSHIP
ANCILLARY
CENTRAL SERVICE DEPARTMENTS
EXECUTIVE LEADERSHIP ACCOUNTING HUMAN RESOURCE (HR) INFORMATION TECHNOLOGY (IT)
LEADS GENERATION LEARNING & DEVELOPMENT (L&D) MARKETING
SOCIAL MEDIA & WEBSITE RELOCATION
STAFF BENEFITS
Employee Handbook The Employee Handbook provides you with information about some of the policies and procedures relating to employment at CENTURY 21 Affiliated. Employee Benefits You can also find information about core benefits for employee's that are working 30+ & 37.5 hours per week. Affiliated provides group health, dental, vision, short-term disability, voluntary term life, voluntary accident and voluntary critical illness insurance plans. Available to those who work a 30 or more hours per week. Holidays For Employee's
1/2 DAY NEW YEARS EVE NEW YEARS DAY MEMORIAL DAY
INDEPENDENCE DAY LABOR DAY THANKSGIVING DAY
CHRISTMAS EVE DAY CHRISTMAS DAY
ABOUT US
Accounting: CENTURY 21 Affiliated, cares about the "now" for our agent as well as their future! We offer matching health retirement & an agent health insurance network. Our commission processing schedule allows agents the potential of being paid twice weekly. Agent billing is on the 10th monthly. The Affiliated Central Service team is comprised of staff members who consistently go above and beyond to help our agents, administrators and Team Leaders be successful in the field. EXECUTIVE LEADERSHIP ACCOUNTING HUMAN RESOURCE INFORMATION TECHNOLOGY LEADS GENERATION LEARNING & DEVELOPMENT MARKETING SOCIAL MEDIA & WEBSITE RELOCATION Accounts Payable invoice are paid once per week. 4% internal charge of gross revenue. We use AccountTECH accounting software to communicate with Dash. Team Leaders will meet with Accounting annually in October/November for budgets.
Employee Handbook: The Employee Handbook provides you with information about some of the policies and procedures relating to employment at CENTURY 21 Affiliated. Employee Holiday's 1/2 DAY NEW YEARS EVE
THANKSGIVING DAY CHRISTMAS EVE DAY CHRISTMAS DAY
NEW YEARS DAY MEMORIAL DAY INDEPENDENCE DAY LABOR DAY
Employee Benefits: You can find information about core benefits for employee's that are working 30+ & 37.5 hours per week. Affiliated provides group health, dental, vision, short-term disability, voluntary term life, voluntary accident and voluntary critical illness insurance plans. Available to those who work a 30 or more hours per week.
Emily Matthews Our lead scrubbing team helps cultivate leads so you can focus on more of the transaction. Our lead scrubbing team operates under the name of “Emily Matthews”. Creates a personal interaction with the customer and is a unique model to CENTURY 21 Affiliated The Emily Matthews scrubbing team responds to internet-based inquiries (largely from Century21.com) 7 days a week, 14 hours a day and within minutes of the lead entering our system. Once the lead is ready to move forward, it is assigned to an agent on the “Emily Matthews” team! Relocation CENTURY 21 Affiliated Relocation team is always looking for experienced agents that would like to join the Relocation A-Team. Incoming Broker to Broker closed transactions are paid out at a 45% referral fee with a 50/50 split. Closed transactions for Lender & Corporate are paid out at 47.5% referral fee with a 50/50 split. Closed agent generated referrals (AGR) are paid out at a 30% referral fee with the agent current split.
Property Management No worries, no hassles, no problems. Just know that Century 21 Affiliated Property Management takes care of everything... while you take care of you.
Ancillaries When you join CENTURY 21 Affiliated, you’ll get access to some of the best real estate ancillary specialists in the area. We Have Partnerships with, SelectOne Mortgage, Universal Home Protection, Preferred Title, Elevate Title, and more!
Affiliated Business Rules Affiliated will provide an Operational Guideline for agents to follow. This includes our business rules on lead acceptance.
COMMUNICATION
INFORMATION TECHNOLOGY OPERATIONS ACCOUNTING HUMAN RESOURCES MARKETING SOCIAL MEDIA WEBSITE LEARNING & DEVELOPMENT
ONBOARDING
As we work together, there will be items that need to be shared.
LEADS MANAGEMENT
RELOCATION
SOFT IMPACT VS HARD IMPACT
COMMUNICATION | DOCUMENT SHARING
DEPARTMENT ONE-ON-ONE'S
FOLLOW UP
60+ DAYS
30 DAYS
WEEK PRIOR
IMPACT DAY
POST IMPACT
PREPARATION
PRIOR TO IMPACT
As we work together, there will be items that need to be shared.
PRODUCTION DATA
FRANCHISE QUESTIONS
During the initial discovery phase you will be asked to provide the following:
During the initial discovery phase you will be asked to provide the following:
If a Franchise
3 Years of Sales by Agent Commission Economics Breakdown Agent Fee Structure Current Rent Role Lease Expiration Dates Own or Rent Office Locations
How much time is left on deal Economics of the deal Number of Offices Number of Agents Any Ancillary Relationships in place Software Platforms Business Rules Relocation
FINANCIAL HISTORY
During the initial discovery phase you will be asked to provide the following:
P&L's Tax Returns Current Balance Sheet Payroll Organization Chart or Key Personnel
NEW ENTITY
Create a NEW entity Join an EXISTING entity During the initial discovery phase you will be asked
PRE-MERGER
ACCOUNTTECH TO DASH
During the initial discovery phase you will be asked to provide the following:
During the initial discovery phase you will be asked to provide the following:
Non Disclosure Agreement NDA Letter of Intent (LOI) Memo of Understanding (MOU) Notice of Consent
Non Disclosure Agreement NDA Letter of Intent (LOI) Memo of Understanding (MOU)
Central Service Agreement Asset Purchase Agreement Operating Agreement Team Leader Agreement (non-owner employee) Partner Services Agreement (if an owner) Bill of Sale Promissory Note Assignment and Assumption Agreement Notice of consent (Gold to Gold Realogy)
SOFT IMPACT VS HARD IMPACT OPERATIONS ACCOUNTING HUMAN RESOURCES MARKETING SOCIAL MEDIA WEBSITE LEARNING & DEVELOPMENT
INFORMATION TECHNOLOGY
LEADS MANAGEMENT
RELOCATION
WELCOME
DEPARTMENT DIRECTORY Century 21 Affiliated is excited to welcome you to the family! As we work through process together, we want to make sure the expectations and timelines are a clear for both parties. Learn more about us at Affiliated and how we can best communicate.
ACCOUNTING LEARNING & DEVELOPMENT HUMAN RESOURCES EVENTS LEADS MANAGEMENT RELOCATION SOCIAL MEDIA & WEBSITE MARKETING
HELP DESK ACCOUNTING@C21AFFILIATED.COM
LEARNING.DEVELOPMENT@C21AFFILIATE HR@C21AFFILIATED.COM EVENTS@C21AFFILIATED.COM EMILYMATTHEWS@C21AFFILIATED.COM RELO@C21AFFILIATED.COM C21SOCIAL@C21AFFILIATED.COM MARKETING@C21AFFILIATED.COM HELPDESK@C21AFFILIATED.COM
COMMUNICATION
As we work together, there will be items that need to be shared. ONBOARDING
TABLE OF CONTENT
01 Prior to Impact
02 Weekly Department Touch Base
Onboarding: We offer matching health retirement & an agent health insurance network. Our commission processing schedule allows agents the potential of being paid twice weekly. Agent billing is on the 10th monthly. Team Leaders will meet with Accounting annually in October/November for budgets.
INFORMATION TECHNOLOGY
OPERATIONS
FOR MORE INFORMATION CONTACT RYAAN GLYNN AT RYANNGLYNN@C21AFFILIATED.CO
FOR MORE INFORMATION CONTACT RYAAN GLYNN AT RYANNGLYNN@C21AFFILIATED.CO
WEEKLY TOUCH BASE : As we move forward into the next phase, the team at Central service will be meeting weekly with the new owner. Each week will provide a new department overview, expectations and progress updates.
WEEKLY TOUCH BASE : As we move forward into the next phase, the team at Central service will be meeting weekly with the new owner. Each week will provide a new department overview, expectations and progress updates.
QUESTIONNAIRES PROGRESS UPDATES EXPECTATIONS
MLS NETWORKING PRINTERS COMPUTER INVENTORY
EMAIL SOFTWARE OFFICE LAYOUT
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